Snakes at Sunset
Reviews and Complaints

We bought a western Hognose from Snakes at Sunset for 700 bucks and it turned out to be a really sick snake from the get-go. As soon as we got it, we noticed that it had some issues. We took it to the vet and found out that it was infested with parasites and had other major problems that made it unable to move like a normal snake. We tried to contact the breeder about it, but they were not very responsive at first. It took a while, but we finally got a full refund. It was a tough situation, though. We had to put the snake down at the vet, which was really hard. We had only had it for about 5 months, but we ended up spending 650 dollars on vet bills because the snake was never going to have a good quality of life. We really hope that other people will consider using a different breeder if they're looking for a snake. We're only writing this review to try and prevent someone else from going through what we did.

I got a blue iguana from Snakes at Sunset and it was not in good shape when it arrived. The poor thing had its pelvic bones showing and it was obvious that it needed medical attention. I took some pictures of it and immediately took it to the vet. It was a tough day for me because I was late for work.

I contacted the seller and they told me that the iguana was just dehydrated. But I knew that it was more than that. I had to take the iguana to the vet many times and it was a very expensive and stressful experience. Unfortunately, the iguana died after a few months. It was a terrible loss for me.

The worst part is that the disease that the blue iguana had (probably crypto) spread to my albino iguana. I didn't know that soaking in pure ammonia is one of the only ways to disinfect for this disease. Now, I'm just waiting for my albino iguana to die because there is no treatment for this terrible disease.

I ordered the axanthic iguana from Snakes at Sunset back in April 2016 and it has cost me thousands of dollars and caused me so much heartache. I'm still living a nightmare because of this. I would never recommend anyone to order from Snakes at Sunset.

I gotta say, I was pretty disappointed with my experience with Snakes at Sunset. I mean, I know they have some cool snakes and all, but you really gotta be careful with these guys. I found out they have an F rating with the BBB, so that's definitely something to keep in mind.

Anyway, I bought a snake from them back in February and got her in March of this year. She was a sweet girl, but unfortunately she got sick and I had to have her euthanized. It was really tough, but I did everything I could to save her.

In June, she started having some problems with fluid retention and stopped eating and using her rear legs. I took her to the vet and found out she had ascites. The vet told me to force feed her every day, so I did that for five weeks. I also added extra calcium and protein to her diet and gave her oral meds for two weeks to help with the extra fluid. On top of that, she was given intramuscular antibiotics three times a week for three weeks.

After all that, she did start to get better. She regained some mobility in her rear legs and perked up a bit. But she still wouldn't eat. Her last radiograph showed that her swelling had gone back up, maybe even worse, and there was fluid in her lungs. It was really heartbreaking.

To be honest, I'm not sure if her health problems were caused by the fact that I got her from Snakes at Sunset or if it was just bad luck. But I do know that when I got her, her shell already showed signs of MBD and she was smaller than she should have been for her age. So that's definitely something to keep in mind if you're thinking about buying a snake from them.

All in all, I wouldn't necessarily recommend Snakes at Sunset. You really need to do your research and make sure you're getting a healthy snake. And even then, there's always a risk that something could go wrong. It's just part of owning a pet, I guess. But still, it's really tough when you lose one.

I recently bought a Mangrove monitor from snakesatsunset.com and opted for overnight delivery. It cost me an arm and a leg, almost $40! I placed my order on Monday and it's already Friday, but there's no sign of my lizard being shipped. I did get a confirmation email that my order had been processed through their company, but that's about it. I called them on Tuesday afternoon to inquire about my order since it hadn't been shipped yet. The guy on the phone told me that they were working on filling orders and that I would receive a confirmation email shortly. But it's been three days now, and I haven't received any email or my god damn lizard!

I was so frustrated that I decided to order from another company, and guess what? I received my lizard the next day, on time! The only reason I didn't order from them this time was that they were out of what I wanted. I am extremely upset about the poor service I have received from snakesatsunset.com and the dishonesty of the employee I dealt with. I'm still wondering if I'll ever receive my expensive order.

I mean, come on, snakesatsunset.com, get your act together! If you can't fulfill orders on time, don't charge people extra for overnight delivery. And if you're going to promise something, make sure you deliver on it. I'm not sure if I'll ever order from them again, but I hope they improve their service soon.

I recently had an experience with Snakes at Sunset that left me feeling disappointed. I was interested in purchasing a specific species of snake that they had advertised for sale on their website. When I contacted them to inquire about the availability of this species, I was told that the manager would need to sex the animals in order to provide me with more information.

I patiently waited for two days, following up with them a couple of times each day to check on the status of my inquiry. Despite their assurances that they would follow up with me, I did not receive any further communication from them over the weekend. This was particularly frustrating for me, as I had put off making a purchase from another seller in order to see if Snakes at Sunset had what I was looking for.

On Monday morning, I decided to reach out to them again to ask about their professional etiquette. Unfortunately, I never received a response to my message. As a result of this experience, I would not recommend doing business with Snakes at Sunset. In fact, I noticed that they have received a number of negative reviews from other customers, so it seems that my experience is not unique.

One thing that I did find interesting is that Snakes at Sunset appears to be connected to another company called Imperial Reptiles and Exotics. I was looking for a rare species of snake that was listed on both of their websites, which leads me to believe that they may be working together in some capacity.

Overall, I was disappointed with my experience with Snakes at Sunset. While I cannot speak to the quality of their products or services, I would caution anyone considering doing business with them to proceed with caution.

I bought a ball python from Snakes at Sunset last November. When it arrived, it was quite cold, but it warmed up quickly. This was my first pet snake, so I took every precaution and set up everything exactly as it should be. I made sure to monitor the temperature and humidity gauges and settings, and everything was perfect. However, after a few weeks, I noticed that my snake wouldn't eat. I assumed that it was drinking because I had to refill its bowl every week or more, but I never noticed any urine. I contacted the company multiple times about this, but I never got a response.

My snake seemed much too small to be sold in the first place, and it was shipped in a tiny deli container full of its own urine and excrement, instead of a sack. I was very disappointed with the quality of the pet that I received from Snakes at Sunset. Unfortunately, my snake passed away today, even though it looked normal when I had it out yesterday. This was a shock to me, and I am trying to seek answers from the company.

I would not recommend ordering from Snakes at Sunset. They do not sell quality pets, and it seems like they are only in it for the money. It is very important to me that my pets are healthy and well taken care of, and I did not receive that from this company.

I had a really bad experience with Snakes at Sunset. I tried to contact the owner twice by email, but I never got a response. When I finally received my package, I was shocked to find a dead baby ball python inside. There were no heat packs or cyropak to keep the snake warm, and it was just thrown in a box and shipped to me. It's really cold where I live right now, so I was really disappointed that the snake wasn't packaged properly.

I reached out to the owner again, hoping to resolve the situation, but I haven't heard back from them yet. This was my first time buying a baby ball python, and I spent a lot of time and money on it. I feel like I got ripped off, like they just took my money and sent me a dead snake. I wish I had read the reviews on Google before I made my purchase. On their website, there were a lot of 5-star reviews, so I thought it was a good idea to buy from them.

I really want this situation to be fixed before it becomes a bigger problem. I won't stop until I get a response from the owner and they make things right. It's not fair that I had to go through this, and I hope they take responsibility for their mistake. It's important to own up to your mistakes and make things right for your customers.

I reached out to Snakes at Sunset to ask about a snake they had on their website. I wanted to make sure they had it in stock before I made a purchase. After reading some bad reviews about them, I was a little hesitant. But MikeB got back to me on a Saturday and said they had the snake in stock. So I went ahead and ordered it that same day. They said it would be shipped on Tuesday.

But when Tuesday came around, I got a message from Snakes at Sunset saying they had refunded my order. I had to ask them why, and MikeB told me that the snake I ordered wasn't actually in stock. I was pretty upset. They had told me it was in stock and even created a shipping label for it. But then they realized it wasn't actually available when it came time to ship it out.

When I complained about it, they posted my private emails on a public message board. That was really unprofessional and made me feel like my personal information wasn't safe with them. I wish I had listened to the negative reviews I read about Snakes at Sunset. I definitely won't be doing business with them again.

I ordered a couple of snakes from Snakes at Sunset on a Monday. I was so excited to receive my albino motley corn and a female ball python on the upcoming Friday. I took a day off of work to ensure that I would be home to sign for the package. However, I was disappointed when I didn't receive any deliveries on Friday. I was worried and called Fed ex to see what was the issue. They explained that they never received the package. I was so frustrated and contacted Snakes at Sunset to know what was going on. They then explained that they accidentally fed the snakes on Thursday and couldn't ship them. I was so disappointed that they never contacted me to explain this.

I rescheduled delivery for the following Thursday and scheduled a half day at work to be home again. I was so excited to finally receive my snakes. However, I got a message mid-way through Wednesday that my order will ship, but the female ball python was no longer available. They wanted to ship a male instead. I was so disappointed because I wanted the female because of the size difference. I explained this to them, but all they offered was for me to buy a female morph at full price which was over double the price of the one I ordered.

I don't know how they managed to mess up so much on a single order. I was so disappointed and frustrated with their service. I canceled my order and will be going somewhere else. I hope they improve their service and communication with their customers.

I've been into reptiles since the early 90s and I've had some bad experiences over the years. But let me tell you, nothing compares to the unprofessional and non-existent customer service I received from Snakes at Sunset. I ordered an animal on November 30th, and it was supposed to ship on Tuesday for a Wednesday delivery to the nearest FedEx Hub. But guess what? I didn't receive an email confirming shipping or tracking info. So I asked towards the end of the day if they shipped the animal, and I got no response! I sent numerous emails, but none of them received a response. Then, a week later, I get a random email stating "If you want the animal shipped today, please respond to the email." I said yes, please ship the animal, but still, NOTHING!

So, after three weeks of no response, I told them to just refund my money. They finally sent the refund, but it was $10 less than what I paid. Can you believe that? So, I asked them to send the $10, but their response was "there's a $10 cancellation fee"! How ridiculous is that? They didn't deliver the product that I purchased, and yet they penalize me for their incompetence.

I can't even rate their customer service because it's non-existent! I would never purchase from this organization again. It was the most unprofessional interaction I've had in 30 years of keeping reptiles. If you're looking for a reliable and professional reptile supplier, I suggest you look elsewhere.

I think this place rocks! Purchased baby Calif king and veiled chameleon And be they arrived beautifully, on time and healthy as all get out. We are now, a month later enjoying the heck out of them both. Although snake is being a snot about eating and causing me extreme anxiety but thats my fault. I would absolutely buy from them again in a New York second. They care extremely about the animals.

If you want the truth about a breeder and healthy snakes, by all means do not give this A-hole your business, he is a liar, a thief and only in it to make money. His reptiles are sick and mite infested. I ordered three king snakes from him, when I got them I was stoked! Well opened the box, opened the tied bags looked in and saw mites all over the snakes and bags. I called this SOB and he told me it was my fault and then to top it off, hung up on me. Man, I have owned, bred snakes for 40 years, and this POS tells me it was my fault the snakes came from him infested with mites. I quarantined the snakes and over weeks got rid of the mites, but the kings were still thin and on deaths door. He is a sleezy, greeder breeder of reptiles who gives a rats [censored] about his reptiles and customers. Lots of reputable breeders out there, he is anything but reputable. Avoid him like the plague!

I contacted Snakes at Sunset customer rep and asked about the snake which I really wanted to buy. The rep I spoke to assured me that it was in stock so I ordered it the same they. I was very excited about my purchase until I received a message stating that my order was cancelled because my snake was no longer in stock. Contacted them again and they promised me a refund. Well, I did get my money back, but that was a terrible disappointment and total waste of time. Highly unprofessional company!

The company provides terrible services. The website www.snakesatsunset.com didn’t provide services. When I ordered from them some food my pet, they haven’t sent the order. The only continued to send me different emails and offers, but they haven’t confirmed that my order was sent. I wasted my time and money on this website, but I really hope that they would provide money back and order. Don’t waste money there.