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February 23, 2021
The Case
• Charges of goods and services not delivered in compliance with agreement.
• Merchant: SDC - SMILE DIRECT CLUB.
• Phone: [protected]
• Email: [protected]@smiledirectclub.com
1. Original order of invisible aligners - 06/11/2018. I wear the aligners continuously until December 2019 (18 months).
Considering I had followed strictly the instructions wearing the series of aligners sent to me, I did not get the "Perfect Smile" promise in the agreement and advertises in the general media and web sites.
Considering yet that Smile Direct Club has the responsibility over the design and number of aligners, they breached the contract and had stalked me months after months in the attempt to collect amounts I did not owe.
I placed a complain on January 2020 requesting they stop charging me any eventual amount and to reimburse me for the total amount paid: $1, 988.40 to that day.
Never heard a word from SMILE DIRECT CLUB until they send me an unacceptable proposal to set the case on December 2020. I answered with a fair counteroffer on Jan 7, 2021, without any return until the present date.
My statements are supported by documents, photos, and emails.
Desired outcome: Reimbursement of the total amount paid: $1,988.40, plus indemnity of $25,000.00 to cover losses of money, time, physical damages and psychological stresses.
