SmartSign
reviews and complaints

As someone who values quality and efficiency, my experience with SmartSign has been a mix of highs and lows. While the customization options and pricing were attractive, the delivery time and customer service left much to be desired. The sign I ordered took much longer to arrive than initially promised, causing inconvenience. Additionally, when I reached out to customer service for assistance, the responses were delayed and not as helpful as expected. It's clear that SmartSign has potential, but improvements in communication and order fulfillment are crucial for a smoother customer experience. If you decide to engage with SmartSign, proceed with caution and manage your expectations accordingly.

to Smart Sign, I now have high-quality signs that are visible even in low light conditions. The reflective material is top-notch and the aluminum construction ensures that they will last for a long time. I was impressed with the customer service as well. When I made a mistake in my order, they were quick to correct it and even sent me new signs free of charge. The signs arrived the very next day, which was a pleasant surprise. Overall, I am very satisfied with my experience with Smart Sign and would highly recommend them to anyone in need of quality signage.

I recently had an experience with SmartSign that left me feeling frustrated and disappointed. I had placed an order and had some questions about my artwork, so I reached out to Jonathan for assistance. However, when I mentioned that I had spoken to Steve previously and he had not mentioned any issues with my artwork, Jonathan became defensive and rude. I felt like my concerns were not being heard and that my business was not valued.

After this interaction, I decided to cancel my order. However, when I informed Jonathan of my decision, he hung up on me without any explanation or apology. This behavior was unprofessional and unacceptable.

Overall, I was disappointed with my experience with SmartSign. While I appreciate their willingness to help with my order, the way I was treated by Jonathan was unacceptable. I hope that they will take steps to improve their customer service in the future.

Smartsign.com is a website that sells signs for businesses and individuals. I recently had an experience with their shipping process that left me feeling frustrated and disappointed. I ordered two signs from their website and was excited to receive them. However, when the signs did not arrive after a few weeks, I began to worry.

I reached out to Smartsign.com to inquire about the status of my order. Unfortunately, I did not receive any feedback or updates on my questions. I was left in the dark about what was happening with my order.

After a month of waiting, I finally received my signs. However, the shipping process was a nightmare. Smartsign.com shipped my order with UPS, but they did not seem to have any idea how international shipping works. I had to sort things out with UPS myself in order to receive my signs.

Overall, I was very disappointed with the service I received from Smartsign.com. The lack of communication and poor shipping process made for a frustrating experience. I would not recommend this website to anyone looking to purchase signs.

So, I had a pretty bad experience with SmartSign. They went ahead and charged me without my permission, which was a major bummer. I tried to cancel my order, but they hung up on me! Rude, right? I had to call back and ask for my money back, but they said they didn't take my payment. I was confused because my bank account showed a payment of $121 to SmartSign. I mean, what the heck?

I'm glad I called my bank and they're investigating the situation. I really hope I get my money back. It's frustrating when companies don't listen to their customers and do whatever they want. I wouldn't recommend SmartSign to anyone based on my experience. It's just not worth the hassle.

So, I was checking out SmartSign's website and I decided to order a brass plaque. When it arrived, I realized that I made a mistake in the order. It was totally my fault, but I still contacted customer service to see if there was anything they could do. I talked to a lady named Kimberly and she was super helpful. Even though it was my mistake, she offered me a discount on my next order. I was really grateful for that, but unfortunately I had already placed the order before she got back to me. But then, she went above and beyond and credited the discount to my PayPal account. I was really impressed with the level of customer service I received from SmartSign. It's not often that you find a company that is willing to go the extra mile like that. Thanks again, SmartSign!

Got a sign from SmartSign, but it was made of the wrong reflective material. I tried calling customer service, but they didn't pick up the phone. After a while, I finally got through and they offered me a 15% discount. But, that would have cost me more than if I had just ordered the right material in the first place. So, I asked for a replacement instead. Unfortunately, they still haven't sent it to me. I tried calling again, but no one answered. I decided to use the online chat and they said they could call me back in a few hours. Eventually, I got through to them again and they said it takes time to process the replacement order.

Overall, I'm pretty disappointed with my experience with SmartSign. It's frustrating that they sent me the wrong material and then didn't make it easy for me to get a replacement. I hope they can improve their customer service in the future.

I recently had an experience with SmartSign while ordering some signs for my workplace. I needed a total of four signs, two for the glass doors and two for the wooden doors. I worked with one of their representatives to get everything put together, but unfortunately, it was quite difficult to communicate with them. We went through about four different proofs before we finally got something that we were happy with.

However, when we received the signs, we realized that they had sent us the wrong size. We were willing to send them back, but unfortunately, they did not provide us with any return information. I had to email them back to ask for it, but by the time they got back to me, they told me that I was past their "21 day return policy".

Overall, I was quite disappointed with my experience with SmartSign. I would not recommend them to anyone, especially if you need something that is outside of their usual go-to signs. The communication was difficult, and the return policy was not very accommodating.

I gotta say, I had a bit of a rough time with SmartSign. I was really excited to order a sign from them about 9 days ago, and their website said it would be at my doorstep by tomorrow. But here I am, still waiting for it to even be made, let alone shipped out to me. It's a real bummer, especially since this sign was pretty important to me.

I decided to give their 800 number a call today to see what was up. The person I talked to was nice enough, but they didn't really have any answers for me. They said they'd check with the production team and send me an email with an update by the end of the day. Well, it's 6 p.m. now and I haven't heard a peep from them. No email, no sign, nothing.

It's frustrating because SmartSign clearly put a lot of effort into their advertising and marketing, but it seems like they dropped the ball when it comes to actually making and delivering their products. I wouldn't recommend dealing with them, especially if you need something time-sensitive. Their customer service is pretty subpar, or in my case, non-existent.

I recently made a purchase from SmartSign and I must say, I am quite disappointed with the outcome. I ordered two vertical address number signs to be mounted on either side of my mailbox post. The post has an 8 inch wide vinyl cover over a 4X4 post, with an offset hole that positions over the front (street side) of the 4X4. I specifically requested for the signs to have centered numbers so that the mounting holes would be towards the front of the sign, allowing the screws to engage the 4X4, one on either side. However, SmartSign centered the numbers on the same side of each sign (these are double sided signs) rather than both sides of the sign. As a result, the mounting holes were towards the leading edge of each sign, causing the mounting hardware to miss the underlying 4X4 post completely.

To make matters worse, the signs are 6 inches wide while the post is less than 4 inches wide. This made it even more difficult to mount the signs properly. I was quite disappointed with the final product as it did not meet my expectations.

To add insult to injury, SmartSign offered me a 10 percent discount over a month ago but I have yet to receive it. This has left me feeling quite frustrated and dissatisfied with my overall experience with SmartSign.

Overall, I would not recommend SmartSign to anyone looking for quality signage. The lack of attention to detail and poor customer service has left me feeling quite disappointed.

My experience with SmartSign was not the best. I decided to order a simple engraved plastic sign for my friend as a Christmas gift. The invoice showed an estimated shipping date, but I never received any other email indicating that the sign had been shipped. I was unsure if it would arrive before Christmas or not. It finally arrived on the 21st, but unfortunately, it had two errors. The first two lines were underlined, and there was one extra space on the top line and two extra spaces on the bottom line. This made the wording look sloppy and threw it off-center.

I contacted customer service by phone, and they asked me to follow up with an email that included photos of the error. I told the representative that the sign was a gift for Christmas, and he said they would try to get the replacement out to me in time. It took two days for the same representative to acknowledge my email and forward it to the production staff who made the error. Apparently, they have many subcontractors to whom they farm out the actual work.

When I responded to the email and asked why it was taking so long when I was told every attempt would be made to get it to me by Christmas, I received a response two days later that said only, "I will let you know when your replacement has been shipped." Four days later, and now AFTER Christmas, I finally received an email from that same representative that said the package had shipped. It arrived the very next day, so it had shipped several days before I was contacted.

I don't know if they have just that one guy in customer service, but I only dealt with him, and he was quite unfriendly, seemed put-out by my call, and didn't seem to be very competent. The customer service was terrible! There are many sites online that perform this basic service, and next time I will most definitely be choosing another!

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I recently bought a sign from SmartSign and was pretty disappointed with the whole experience. The first sign I received was damaged, which was a bummer. But then when they sent me a replacement, that one was damaged too! And to make matters worse, they charged me extra for priority shipping on the replacement sign. What a ripoff!

Overall, I would definitely not recommend SmartSign to anyone. Their customer service was terrible and the quality of their products was subpar. Save yourself the hassle and find a different company to buy from.

I gotta say, I'm pretty disappointed with my experience at smartsign.com. I placed an order for some "Stock" signs more than a week ago, and they still haven't shipped! I've been trying to get in touch with someone at the company, but no one is answering my emails and no one is picking up the phone. It's really frustrating, you know? I mean, I understand that things can get busy, but come on. It shouldn't take this long to ship out some signs.

I was really hoping to use these signs for an event that's coming up soon, but now I'm not sure if they'll even arrive in time. And the lack of communication from smartsign.com is making me even more anxious. I mean, I get it - they're probably dealing with a lot of orders and inquiries. But still, it would be nice to get some kind of response.

Overall, I have to say that I'm not impressed with smartsign.com. The lack of communication and slow shipping times are major drawbacks, and I'm not sure if I'll be ordering from them again in the future. It's a shame, because I really liked the selection of signs they had on their website. But if they can't get their act together and provide better customer service, then I'll have to take my business elsewhere.

I recently bought a custom sign from SmartSign, but unfortunately it came out wrong. I tried to return it by calling their customer service, but they wouldn't take it back. Apparently, according to their company policies, they don't accept returns. I was really disappointed that they wouldn't fix their mistake or even acknowledge it, especially since it was their fault in the first place.

However, I will say that the sign itself was of good quality and looked nice. It was just a shame that I couldn't get it fixed or exchanged. I would recommend being very careful when ordering from SmartSign, and double-checking all the details before submitting your order. If something does go wrong, don't expect them to be very helpful in resolving the issue.

Overall, I think SmartSign has some good products, but their customer service policies could use some improvement. It's frustrating to spend money on something that doesn't turn out right, and then not be able to get any help or support from the company. I hope they will consider changing their policies in the future to be more customer-friendly.