Smartfare review: Flight ticket

It's is a scam , I'm bought a flight ticket for my mom two weeks ago , and today when she going to airport she noticed they ticket isn't ready , they received my money and never transfer to azul. When I call them, they tried sell a double price ticket , simple canceled my transaction without sent me a email or call, mom call me crying from airport, she will flight because my stepbrother have a cancer...this company make the worst end of year off all times...it's a scam don't use...