Smart Start

Price Gouging by way of unnecessarily delaying the retrieval of my device (and necessary data download) so that I would be penalized by the department of revenue in the state of MO who would then deny my application for re-licensure based upon the requirement (again) that I re-install a Smart Start Interlock device for an additional 90 days - while paying all necessary costs to install, maintain, and remove the device (again) - AFTER I had already completed the requirement for the 12 month duration I had the device originally installed / maintained / and returned to Smart Start as agreed upon almost a YEAR prior to the repeat, subsequent 90 day requirement ...this was all documented in their system AND in my previous Complaintsboard.com complaint I filed throughout this ongoing nightmare of an experience as I was being inappropriately charged during my initial 1 year service period with this company and their ignition interlock device as a result of a malfunctioning product and quite possibly the worst customer service across departments of any company on the planet. This industry needs more competition to ensure Smart Start and providers like this cannot take advantage of folks who are already in an uphill battle with legal costs and legal mandates they are facing as they work to get their personal life in order following a mistake they are already suffereing severe consequences as a result of. In my case, I have had enough. I already had erroneously charged fees refunded after NUMEROUS complaints because I will simply not stand for being charged fees that are illegitimately charged as either a (dis)function of the product/process in which they are assessed and/or the procedures in place that should be safeguards for preventing them. However in my case on the day my original device was to be removed my vehicle stalled AS A RESULT OF THE DEVICE that was interfering with the wiring and also draining my battery. (a secondary point altogether) Despite this my car was older anyhow and I wasn't able to come up with the money to get it out of the tow lot so I coordinated with Smart Start for a technician to retrieve the device in February and was told my obligations were complete. However, I was contacted for the next 180 days by multiple Smart Start customer care reps saying I was financially responsible for the device and each time I re-routed them back to the initial convo in which I was told over and over again my device was retrieved and I would never be contacted again. Yet again and again I was called for the SAME REASON only to find out that Smart Start did not have a tech retrieve my device for MONTHS despite my OFFERING TO PERSONALLY go and meet them there on the day of the scheduled removal in February and every time they called after that. Fast forward to December and i am suddenly INELIGIBLE for license renewal because 'my end date with DOR was not rreached before the bounty/removal was complete" despite me making every single effort and fielding every single phone call resulting with my obligations being satisfied. *** (my MO rep who knows me well now) sid I would have to 'reinstall and go 3 months violation free despite 0 violations in the previous 12 months and I would then be cleared nationally" - instead of push back I asked her to document the HECK out of her part as well as the dozens of internal smart start reps assigned to this nightmare over the previous 8 months since my device was returned so that I would NEVER EVER be ethically charged for the biggest debacle in customer service history...and yet when time came to 'reinstall' a device in a vehicle it had no business being required to be installed in but no human being with smart start willing to connect the dots, download the data from the previous device and review the notes to take responsibility for the ACTUAL DISCONNECT and DETERMINE HOW THEY COULD HAVE CURED THE ISSUE BEFROE IT EVER BECAME A RETROACTIVE ONE and how maybe instead of passing the buck to the next guy on the dialer they could have looked at their internal communications, policies, and PROCEDUREALLY made the adjsutments needed to properly resolve this issues by doing the one thing their monopoly on the industry does not require them to do: WHICH IS DOING RIGHT BY THE CUSTOMER FIRST and avoiding penalizing many of us who DONT EVEN DRINK and ABIDED BY THE REQUIREMENTS of this ignition interlock seriously ad choose SMART START when they promised to be everything they had no intention of ever being... and after being denied repeatedly for my fees to be refunded as should have been done and many threats of further complaints as far up the chain as it takes from me - I am seeking indemnification from the Complaintsboard.com and the powers that be