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Smart Circle International
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Smart Circle International Complaints Summary

25 Resolved
18 Unresolved
Our verdict: While Smart Circle International has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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4:38 pm EDT

Smart Circle International rip off

Do not buy advertisements from smart circle brochures! They are a rip-off! They came in to our salon and spa and offered a great deal to us, they said that they would do our advertising for a small fee and sell it for us. They offered to put our packages together and get back to us on how we thought it would look. They made us sign a contract and said they would get back to us. The guy who sold it to us left us a number if we needed to get a hold of him for any reason. It ended up being a fax machine!

That next week we got so many calls to come in, and we hadn't even seen what they would be selling for us. We had people coming in that said they paid only $40 dollars to get 4 services which included a spa facial and wax, a spa manicure or spa pedicure, massage and hair. That is over a $200 dollar value that we as independent contractors are doing for free! We are trying to make money because we have rent to pay and we are doing these services for free!

We have not seen any money from smart circle, and we cannot get a hold of them to cancel this. They are making money off of our name, and when we cannot accommodate 200 calls in a week we don't know what to do!

Do not fall for this scam, do not do business with smart circle! Be very very aware, I have looked them up on the internet and they go by different names too. Beware!

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richard moore
,
Oct 31, 2008 10:51 am EDT

I wouldnt actually call the program a scam but as far as the smart circle more so than not. I have been doing this for 14 years and have done well with it. Last year for fun I decided to get accounts for them to see what they are about. They lie to thier staff and clients. I am owed in excess of 9k for my services. I have had clients I got for them call me because they went out promoting again after they had finished the program. People they promised money did not receive thier checks. They have offices go by different names so they are not looked at as bieng held responsible. By the way did I mention even they changed thier name 3 times over the years. Call me 312.502.0424 and I will tell you anything positive or negative about the program and anyone in the business including myself. Richard

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jan
,
Oct 13, 2008 6:34 pm EDT

I have a spa and have been doing this promotion for years. You need to work on upgrading those clients. I have done many many many FREE services but now I have many many many loyal clients from it. The key is to keep a positive attitude, upgrade them when possible, sell them product and keep a smile on your face. If they love the service they will return as full paying clients.

The promo works just keep your inventory and staffing up ...and later you will see the rewards!

ComplaintsBoard
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2:53 pm EDT

Smart Circle International New Customer--AWEFUL Experience

Hi. This is my first experience with your company. I purchased a vacation from an acquaintance of mine for a weekend trip to Atlantic City, NJ. I went through the registration process and recieved my hotel confirmation in the mail (although i asked that it be emailed)without a problem. I'm scheduled to go on the trip this weekend and was very excited to do so. That was however, until I decided to call the reservations department at [protected] with a question. My question was simply: When is my required tour/presentation scheduled for? That's it! All I wanted to know was when i would be expected to take part of this tour which i knew was a condtion to my trip. I was given the runaround in a major way but the worst part of it...and the reason for this complaint was the EXTREME RUDENESS of a manager or supervisor from reservations named ANGELA at extension 228. She was very rude to me...i could not beleive it. She sounded annoyed with me for asking my question, told me that i did not understand what she was saying and that she was sure i would have to call her again. (Pardon me for saying but I am a medical doctor in the United States of America, i'm sure i can understand the language of a minimum wage high-school graduate!)
If this is the way your company treats people they are soliciting sales from then I don't think you will be in business for long. I haven't even gone on my trip and I already have a bad taste in my mouth.
For what it's worth, this is the first time i've EVER submitted a complaint to a company. I always treat people with courtesy and respect and always recieve the same in return, , , , UNTIL NOW!
My hope is that the appropriate people get this complaint and address the issue before you lose more customers.

Kind Regards,

Dr. Mercedes

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wt hell
san diego, US
Aug 14, 2011 12:16 am EDT

I need to know what the hell is going on, I was just hired through a different company called something else, but referred back to smart circle. I need to know is this a real place to work?

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daddycandoit
Jacksonville, US
Jan 28, 2010 5:20 pm EST

I did marketing for MGM. That doesn't mean if you go to disney, and someone is rude, it is in anyway the result of the advertiser.

Keep your day job, cause your cluless in this matter.

BTW the company based in Florida is not responsible for the nasty Jersey attitude

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laugh365
Pasadena, US
Nov 07, 2008 3:16 am EST

Hi Dr. Mercedes have you tried to call the customer service number on your certificate? The reservations department for the hotel and the customer service for Smart Circle are probably not affiliated...

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Smart Circle International Fake advertising!

Well, the title speaks for itself. I actually went through the same thing with JT, and unbeknownst to me, they connived me into their business. Now, their website... wow... whoever created that is at least an awesome web designer. Very misleading though. I studied advertising/communications at Florida State University. It was actually my major...and my first clue that this agency was bogus should have been the fact that nobody there, count it-NOBODY, not even the OWNER, had ever studied advertising or marketing in all it's form. I didn't even see any books in any body's office.

Also, Jared told me there would be no sales involved, and that he himself had no experience in sales. Ok, first of all, advertising is sales, especially if you're a door to door/business to business SALES company SELLING pamphlets and packets that your CLIENTS don't even HIRE you to do. They use big name corporations to reel you into thinking that they are a high profile ad agency. Maybe they need to look up the definition of advertising, and perhaps then study it for a few years.

Most of these people are so brainwashed they don't even realize what they are doing. The girl who took me training, drove me all the way to Fort Lauderdale, and only 'sold' one Disney pamphlet to a poor and gullible worker at target. In addition, we drove to a mall located in a mostly black and his panic area. This is because the girl training me said that they would be more impulse buyers, and they are 'our' best target for selling these stupid things. Basically, we had gone to a few business prior to that, owned and operated by mostly 'white' people, where we had no luck. She explained to me that this is 'because white people know better.' ?

While at the mall, which clearly had a sign that said 'NO SOLICITING', one of the business owners told us to be careful of security, as we could get arrested for soliciting there. I expressed concern to my trainer, as she then replied, 'oh those things never happen. it's just security, they can't arrest us anyway.'

She also approached a business owner and said 'Don't worry, I'm not Jehovah's Witness or anything, I'm not trying to sell you my religion', while the business owner then replied, 'well what if I was? That would be offensive. I'm not interested in anything you have to sell.' I should have known that when I looked up advertising/marketing careers on career builder.com, and saw at least 50 openings for 'entry-level, fresh out of college!' positions, under many different pseudonyms, for the SAME COMPANY, that this was a scam.

Poor people...most of them working there haven't gone to college, or are starting to attend, with the possibility of dropping out before they finish because they've found this 'great' opportunity! Beware... they will sell their company until you say yes. And they're not good at sales... neither is the owner... remember? I am more qualified than to have a job that is commission only, and I'm sure you are too... because... yeah, you don't get on salary until AT LEAST 7 months later... that's if you've 'sold' enough 'promotional packets' to consumers. They don't even give you a license to sell these things, just a little home-made badge that says 'JT Advertising.'

At one point, we went into a car sales office, where the owner asked to see our license, and instead my trainer pulled out her 'badge' to which the owner replied, 'I could make that at my computer in my office on Microsoft Works.' They don't even give you business cards! I mean HELLO, if you're going to ACT professional, at least do a better job.

SO, yeah... beware... and don't judge a company by it's website. And if you're in this business, get out while you can. They pay you commission, in cash, under the table, and if you ever plan on having a retirement someday, and you continue working for this company, you can kiss your retirement goodbye because they don't even give you any tax forms to fill out once you accept this job.

They also make you take your own car around to these different neighborhoods selling these stupid things... they say they give you gas money, but yeah right. JT promised me lunch during my training, which I never got, for other miscellaneous problems I had with the company, which is a whole other story.

When I began my quest to JT Advertising, I basically went for an interview at his office where I had applied to on career builder, they called me in, and I ended up interviewing for another promo little dumb office inside of JT Advertising, went on a day of observation with that company, thinking it was JT's all along, found out it wasn't JT's company when a consumer asked for their business card and/or name of the company, to which my trainer replied 'exclusive promotions', asked my trainer to take me back, which she refused, and then when I came back to the office they dropped me off at my car and said I would hear from their boss the next morning on whether I got the job or not.

The next day I called JT and told him that they had not only interviewed me for the wrong company, but for the wrong position also. He informed me that he was sorry and that his company did other business than the one I observed. *cough* yeah right! *cough* He didn't even really explain to me how the mix up happened, I think they just try and recruit people, no matter what subdivisions are inside JT Advertising's office.

I could go on and on... but it's a waste of time. Good luck to those who actually think this is going to get them the business of their dreams. Somebody needs to call the Better Business Bureau on them.

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Orlandoemployee
, US
Jan 30, 2017 5:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I worked in a branch in Orlando now known as "Amp Exposure, Inc." owned by Greyson Fesperman. It's such a scam. They did retail sales, not D2D, but otherwise it was the same. There needs to be more regulation to stop companies like this from preying on vulnerable people.

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I made it
, US
Oct 26, 2016 12:21 am EDT

I know of 5 of my friends that were in smart Circle and they all made manager and got their own office. One of them is in Orlando FL. He is making over half a million a year only after his second year in business. So, before you judge a company for you not getting your shot. Maybe stay in it long enough to find out. It only takes 6-12 months to get your own office, unless you just suck. I've been in it for 5 1/2 months and already received a $10, 000 check from my promoting manager and selected a city and will be moving in the middle of November. So, now you all know someone who has made it in this business.

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billie duggan
, US
Jan 06, 2016 2:24 pm EST

I would tell anyone who is even thinking about working for this company...DO NOT DO IT! It is a scam. This is how it works...you are to make 5 install deals a week. You make $115.00 per deal ($575.00). You will be paid $9.00 hourly as long as you are making deals ($360.00). So, if you add those two amounts together, you get $935.00 for the week, BUT, here's the BIG but, your owner will take $440.00 out of your check. Do the math... $935.00-440.00=$495 AND then there are taxes. Wow, what a paycheck! If you were like me and made 6-8 deals a week to make High Roller list, then my owner would reschedule install dates so that I never made actually made High Roller so he didn't have to pay me. On top of that, if you worked three days and rolled "zeros" meaning not making a deal, he would suspend you from work. Now, that is really a great way to run a business. I CANNOT STRESS ENOUGH HOW MUCH OF A SCAM THIS JOB WAS! DON'T FALL PREY TO IT.

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Queen TUT
, US
Mar 29, 2015 6:05 pm EDT

McCollum unfortunately I don't believe a word from you! Your not there anymore...lol!

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Queen TUT
, US
Mar 29, 2015 6:02 pm EDT

All of what's being said is true. I worked for Robert Brown Dynasty Group Hamilton NJ. The work hours are very long and there's no sympathy towards your feelings, they rather dog you about having a weak mentality, they tell you that your officially in a break build business. Now these people didn't get this from companies such P&G, no they made up everything they say to deceive manipulate and program to keep making managers money! Conference calls are the worst, meetings are juvenile designed to keep weak brains plugged in!

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Lawrence T
Anchorage, US
Nov 17, 2014 7:03 pm EST

If you go to [redacted] and search for DEVILCORP, you will find a plethora of links to articles, government rulings, lawsuits and video footage showing how these people operate. No bs, just facts.

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mccollum
, US
Oct 03, 2014 3:21 pm EDT

hahahaha I used to work with the smart circle and it was awesome. I quit cause the hours was too long for me but I've built 3 businesses from the things I've learned from them and had a great owner. Thanks to them my businesses generate an average of over $450, 000 per year by using the 5 steps, territorial management, and impulse factors. I made it to Assistant Manager in Nashville TN before I decided to start my businesses and when you get to that point you make $1000 per week salary. I seen a lot of people come and go but it wasn't the company's fault it was their own for not buying in to the system and following directions. If you haven't figured life out yet then let me give you some valuable knowledge. People are only as successful as they want to be. As far as a college degree laughable how many people graduate after 4 years of BS only to job hunt for 6+ months and then pay off student loans for another 15 years. Most of these people just don't have to will to succeed past mediocrity therefore they find themselves at best at the bottom of middle class America. Oh and this is coming from a guy with a Business Degree.

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Stephanee
San Diego, US
Jun 20, 2014 11:30 pm EDT

My problem with Smart Circle is from another side of the business. I work for The Home Depot. HD pays Smart Circle Reps to generate kitchen cabinet re-facing leads, about $40 each lead. 99% of the leads are very unqualified and a waste of the HD field reps time. Any qualifying beyond having a kitchen is wishful thinking. And when pressure is put on these SC reps, the quality of the leads get worse. It's a waste of marketing dollars to the store. As many consumers cancel before the set appointment others have forgotten about the appointment as they had no interest in the first place and others state they told the SC Rep they did not want a HD rep to come out.

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spowarrior91
Omaha, US
Nov 12, 2013 8:49 pm EST

I worked for a SmartCircle subsidiary called Concept Group, Inc. in Omaha, NE. This was a horrible experience. I was told I would make 900-1000 dollars bi weekly on average. After 3 weeks I received a check for $238 with $16 reimbursed for gas. On my second check I got $550 with $98 dollars for gas after driving 115 miles daily for over ten days to Sams Clubs. On top of it all they illegally tax the gas reimbursement. Also, I might add these checks were for these small amounts after I had multiple days with sales of $800-$1200. When I confronted the owner, Haley Thomas, she at first refused to even meet with me and said I could get my check from the receptionist and resign via email. Pretty shady huh. Also, I found it hilarious that when I said I had alot I wanted to discuss she asked me what so she can prepare for the meeting? Prepare with what more ### lies? Also, waking up on Saturday to drive across major cities at 8 am to listen to ppl ### each other on conference calls and play scattegories for an hour is absurd. Not only that you work Sunday also, so forget church and football. Also, be prepared to miss college ball on Saturdays. found it odd to everyone in the office was having a major problem with their car too. Not to mention the tottlly ###ed morning brainwashing sessions you must attend. What a ### place to work. I am going to file a report with the Omaha BBB and possibly a police report if I am not compensated for what is owed. Also, if anyone looks at the phony websites for like Clingsweep and Sevan you will see you cannot even buy off their website. They use these websites to post price quotes so they can say 80% off and ### like that in stores. Not to mention the products suck. They work good for like a weekthen break or quit working at all. Now I will say that some things were positive such as setting goals and keeping a positive attitude, but once you start losing money working here that positive attitude disappears fast.

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HighCaliber
Riverside, US
Mar 26, 2012 10:35 am EDT

dp1022, the fact that you lack a grasp of basic grammar and spelling leads me to seriously doubt you passed the boards and got into medical school. I would not trust any doctor that doesn't know the difference between then and than. I suspect that this is a post put up by an entry level Smart Circle employee as a push to discredit the detractors. This is indeed a horrible PR tactic and shows that the company does indeed lack proper marketing skills. Keep lauding the fact that you don't need an education, that's a good technique for goading the less intelligent into doing your bidding. That's the sort of mind control tactic that has been used by cults for years. I've been interviewed by one of the Smart Circle offshoots. Their office had a piece of paper with their name on it. Presentation is key in marketing, a piece of paper taped to the door screams "Amateur!" If you're going to be a shady company, at least have the decency to pay attention to detail and be good at being a shady company.

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