The complaint has been investigated and
resolved to the customer's satisfactionResolved Smart Carpet — Don't buy from Smart Carpet
resolved to the customer's satisfaction
$11, 000 of poor quality and poor workmanship. The carpet they installed in 4 bedrooms is much thinner than what the salesman showed us. It is so thin the tack strips are sticking up thru the carpet. My child and dog ripped their foot open in the doorway when they stepped on the tack strips. We also had laminate flooring put in. The hallway buckled after 2 weeks for which smart carpet says the under floor is not level. Everywhere you walk the flooring moves. It is cheap and plastic looking and sounding when you walk on it. It does not resemble hardwood floors at all. They had to put in molding around the room. Some of it was white and some of it was wood colored. When I questioned the installer he said they did not have enough so they used what they had to finish the job and get out.