Sky-tours
Reviews and Complaints

I gotta say, I had a pretty bad experience with Sky-tours. I mean, I'm not one to complain, but this company is a real piece of work. I booked a flight with them and, wouldn't you know it, the airline cancelled it. So, I reached out to Sky-tours to get a refund and they've been giving me the runaround for months. They keep saying that the airline hasn't issued the refund yet, but I know people who booked the same flight through other channels and got their refund within a week. What gives?

To make matters worse, I even paid extra for a package that was supposed to help me get a refund if my flight was cancelled. And yet, here I am, still waiting for my money back. And when I ask for proof that they've been in contact with the airline, they just brush me off and try to give me a voucher for 30% off my next booking with them. Like, are you kidding me? Why would I want to give them more of my money when they can't even issue a simple refund?

It's just frustrating, you know? I thought I was being responsible by booking through a travel agency instead of directly with the airline, but it turns out that was a mistake. And the worst part is that their customer service is just terrible. They act like they care about your problem, but then they don't actually do anything to help you. It's like they're actively dismissing you.

So, yeah, I would definitely recommend avoiding Sky-tours if you want to keep your sanity intact. Book directly with the airline instead. Trust me, it's not worth the hassle.

It's been a long time since we've been waiting for our refund from Skytours. It's been a year and a half, and we've just found out that the airline has already returned the refund to Skytours. However, this agency keeps on lying about not receiving the refund. Finally, they agreed on September 02, 2021, to return our money, which was $508.90. When I asked when we could expect our money, they said that international transfers were closed right now. But all of a sudden, they sent me an email saying that the refund was given to us already in the form of a voucher, which is only valid until October 2021.

Last year, they said they could give a refund voucher because they were waiting for money from the airline. I never agreed to receiving any voucher because we can't travel due to this pandemic. Now they have the money from the airline, but they don't want to return it to us. It's so unprofessional and they are liars. I urge everyone never to use this online Skytours agency. They are so greedy. I will update if I ever get my money back.

I gotta say, my experience with Sky-tours was a total disaster. I mean, I've never seen such a lousy customer service in my entire life. First off, they screwed up my parents' tickets and only sent half of them. Can you believe that? And to make matters worse, they didn't even send the right booking reference. I mean, come on, how hard can it be to get that right?

So, we sent them an email, but guess what? They never even bothered to reply. Not even a single word. And then, with all this craziness going on in the world right now, our flights got all messed up too. So, we sent them another email with a few questions, but they only answered one of them. And let me tell you, the answer they gave us was so unprofessional, it made me cringe.

It's like they don't even care about their customers. It's like they're just passing the buck from one employee to another, without any real accountability. I mean, I did some digging and found out that they don't even have a proper customer hotline or service. Can you believe that? And the excuses they give are just plain weird.

All they ever say is "We're sorry, but..." and then they never even try to fix the problem. It's like they're just going through the motions, without any real concern for their customers. I mean, I don't know about you, but I wouldn't recommend Sky-tours to anyone. They're just not worth the hassle.

I was on the hunt for the best deal for a group of six travelers flying from EWR to LHR. After scouring the internet, I stumbled upon Sky-tours and was pleasantly surprised by their competitive pricing. The website clearly stated that each passenger was entitled to one checked bag, which was a major selling point for me. I went through the entire booking process and received confirmation of my reservation. However, my excitement was short-lived as I received an email five hours later stating that I would not be receiving any checked bags and that I needed to agree to this change.

I attempted to call their customer service line the following morning, but was met with a 15-minute hold time and some rather dull music. After waiting patiently, the phone line disconnected and I was left with no other option but to try again later. Unfortunately, my attempts to reach a representative were unsuccessful and it took a whopping 72 hours for me to receive a response via email. To make matters worse, I was not given the option to view my original contract, which left me feeling frustrated and helpless.

After finally receiving a response, I decided to cancel my reservation and requested that they correct the misinformation on their website. It took another 72 hours for me to receive confirmation that my reservation had been canceled, but to my dismay, the website still showed that each passenger was entitled to one checked bag.

Overall, my experience with Sky-tours was less than satisfactory. I was disappointed to not receive what I had originally ordered and was appalled by the lack of customer service. If you decide to book with Sky-tours, be prepared for the possibility of not receiving what you ordered and for a less than stellar customer service experience.

I had to cancel my flight to San Diego due to the Corona crisis. I did it on time and Karem told me that I would get my money back within a certain time frame. But, unfortunately, that didn't happen. Later, I was informed that the airline would not refund the sum for 12 months. Sky Tours offered me a voucher, but I was not interested in it. I wanted my money back when the airline refunded. I got numerous emails from Alexa, but nothing happened. I was waiting for my refund for a couple of weeks, but it didn't happen.

Finally, Elizabeth sent me an email telling me that Sky Tour would not receive any money from the airline for at least 12 months. She offered me a voucher again. I think Sky-Tours is lying to me and trying to avoid refunding me. I don't trust them anymore.

I would not recommend this company to anyone. They are not reliable and don't keep their promises. It's better to find another company that you can trust.

I recently booked a flight with Sky-tours and was surprised to find out that they had included a $50 service fee in the cost of my ticket. I had only approved an amount for the flights and taxes, so I was confused when I saw the extra charge on my credit card statement. When I called the company, I was informed that it was a customary fee and that I could send them an email if I had any issues with it.

As someone who has never used a third-party tour company to book flights before, I was disappointed to find out that Sky-tours had not been transparent about this fee. I believe that it is customary to declare any additional charges in the bill and not combine them with the flight cost. When I checked their terms and conditions page, I couldn't find any information about a service fee.

To make matters worse, I only discovered another "invoice" on their website that declared the $50 fee after I had already paid. This lack of transparency is unacceptable, and I will be notifying my credit card company that this is a disputable charge on my account. I hope that they will investigate this issue and help me resolve it.

Overall, I am disappointed with my experience with Sky-tours. As a customer, I expect transparency and honesty from the companies I do business with. Unfortunately, Sky-tours did not meet my expectations in this regard. I will be looking for other options for my future travel needs.

I gotta say, my experience with Sky-tours was a total disaster. I wouldn't even give them one star if I could. Let me tell you what happened.

So, my husband booked a flight for me from Lahore to Montreal on March 19th. We got a confirmation number on the website, but we never received an email confirmation. Since it was a last-minute booking, my husband tried to contact them to confirm whether I would be flying or not. But, guess what? No one answered the phone and the live chat was dead. We were left in the dark.

Just 5 hours before my flight, they finally replied to my husband's messages and said that our booking was cancelled and that the money would be refunded. But, here's the kicker: we still haven't received any refund whatsoever. It was $1200 CAD, and we didn't even cancel the flight. We were left high and dry.

The only way we could contact them was through emails, but they just sent us pointless proofs that the money was refunded. But, it wasn't. Our bank never received anything. And now, they've stopped replying to our emails altogether. It's so frustrating.

Honestly, I'd say save your money and go with a different airline. Sure, you might have to pay a little extra, but at least you'll actually be flying and your money won't go to total waste. Sky-tours is a total scam.

I recently had an experience with Sky-tours that left me feeling quite frustrated. I urgently needed to book a flight to Toronto and decided to use their website to do so. The price seemed reasonable at $1890 Canadian dollars, so I went ahead with the booking process. However, I was surprised to find that I did not receive a confirmation number or any proof of booking via email. This was odd to me, as I have booked flights online before through sites like Expedia and always received my ticket and confirmation number right away.

To make matters worse, I soon discovered that the flight I had booked had been cancelled just half an hour after I completed the online booking process. This was a huge problem for me, as I needed to travel urgently for a very important matter. When I contacted Swissair, the airline I had booked with, they asked for my confirmation number or ticket in order to help me sort out the problem. Unfortunately, I had neither of these things and they were unable to assist me.

At this point, I was feeling very frustrated and worried about what to do next. I needed my money back so that I could book another flight, but I wasn't sure if Sky-tours was a legitimate company or if I had been scammed. All I had was an order number on their website after they had taken my money.

Overall, I hope that Sky-tours is a reputable company and that they will take ethical action to resolve this issue. I urgently need a refund for the amount I paid and I hope that they will be able to provide this to me quickly. While I understand that mistakes can happen, it is important for companies to take responsibility for their actions and make things right for their customers.

I recently had a bad experience with Skytours and I wanted to share my story with others. I purchased a multi-city ticket from them in March 2021 for travel on April 1, 2021. However, the day before my departure, I couldn't find my flight when I went to check in. I immediately called Unitedairlines, the airline I was supposed to leave with, and was told that my flight had been cancelled. They advised me to contact the agency I had used to rebook.

I then contacted Skytours and asked why I hadn't received any notification about the cancellation. They told me that it was my responsibility to check on flight status within 72 hours. I was shocked and disappointed by their response. I had trusted them to keep me informed about any changes to my itinerary. They called Unitedairlines and I was offered a flight leaving on April 5, 2021. However, I needed to be at my destination by April 2, so I declined and was told that they would be issuing a refund.

I had to book another ticket at the last minute, which was very stressful and expensive. Since then, I have been following up with Skytours to get my refund. However, they keep telling me that they have not received the refund from the airline. It has been months now and I still haven't received my money back.

I am very disappointed with Skytours and their lack of customer service. They should have informed me about the cancellation and offered me a suitable alternative. Instead, they blamed me for not checking the flight status and left me stranded. I would not recommend this company to anyone and I hope that others can learn from my experience.

Sky-Tours is a travel booking website that I recently used to book my flight tickets. I must say that my experience with them was not very pleasant. Firstly, I was quoted a fare that was more expensive than what Malaysia Air was selling the exact same tickets for. I admit that I share the blame for this, but it was still disappointing to see that I could have saved some money if I had booked directly with the airline.

I paid for my tickets using a credit card, and to my surprise, I found out that I was charged AUD 692.16 instead of the original AUD 672 that was stated on my invoice. This was over SGD 50 more expensive than what Malaysia Air was charging for the same tickets. When I contacted one of Sky-Tour's Live Chat agents, they told me to lodge a ticket to complain with Sky-Tours and pushed all the blame onto my credit card provider (ANZ Bank) for charging an "overseas fee".

I was confused as to why I was being charged an "overseas fee" of AUD 20.16 when I was quoted in AUD and paid in AUD using an Australian credit card. It seemed like a hidden cost that was not mentioned anywhere on the website. I was disappointed with the lack of transparency and the way the Live Chat agent handled my complaint.

After much debate, I was refunded the "overseas fee" by Sky-Tours. I would like to thank Danish for making this experience a little better. However, I still feel that the website needs to be more transparent about its pricing and hidden costs. Posting a bad review here was my last resort to get someone from Sky-Tours to look into my case.

Attention!
I purchased my tickets on October 2019 with paying extra No Questions Asked Cancellation Protection and My flights were CANCELLED BY THE AIRLINES due to coronavirus in March 2020. Since that time I have been waiting for a refund.
I have sent dozens of e-mails to Skytours, All they say is to wait. Although I decided to call both airlines (Latam & Qatar), in their system it seems the airline part of refund is already proceed, they couldn't give me more information but I was told that our waiting time is unusually far longer then average.
So Why I haven't received anything yet?

So checking the comments and complaints about the company it has been clearly seen that Skytours is not trustable at all, which makes me to take a legal action as next step.
In Covid19 cancellations companies are using customers' money in investing accounts as long as they can so while they are getting richer and richer, we poor people are desperately waiting our money back. I am asking to Skytours' representative, Is Skytours one of this companies? Where is my money?

I know my rights. So Please be honest don't give me a prepared or dishonest answers and proceed my refund right now, that is the last warning before I start to fight for my rights in court.
Don't tell me to write in your support webpage, because I opened a complain in March and now for the second time is marked as Solved, which clearly is not.
P.S. And don't even think about charging a so called administration fee for handling a refund request of $65 / 60€ per ticket, as this service was a shame and as I paid cancellation protecting you have no rights to charge absolutely nothing else.

In January I bought a trip to a number of different Southeast Asian countries, (Vietnam, Indonesia and Malaysia) through Skytours International. We were supposed to depart on the 28th of June 2020. There were no issues until Covid-19 broke out and our flights were cancelled. Skytours didn't even notify us about this, instead I had to call FinnAir, the airline flying us most of the way, to get the information. I asked Skytours about this and since then (like middle of May) I have been in a constant email conversation with them about getting a refund. First, they told me to wait because most airlines had not refunded to them even... so I did. But on the 23rd of August FinnAir (where the majority of the payment was located) refunded the money to Skytours... not surprisingly Skytours did not notify me about this either, instead, once again, FinnAir communicated the update. I confronted Skytours with this and since then it has been nothing but excuses. They are offering me a voucher, but I want a cash refund, it is my right to choose in case the airlines cancelled the flights. I have filed a consumer complaint to both Swedish and EU authorities but I'm gonna go to all lengths to get my refund. The booking number is: QTSPLN. The original departure was from Copenhagen Airport with FinnAir. Let me know what other information you need.

I am complaining about my holiday 30/9/2018-07/10/2018 at slovenska plaza hotel budva Montenegro we payed for a 4 star and only got 3 star we was not able to use 4 star stuff and had to eat 3 star food and food was cold my booking reference is 1863/27950 which was booked at a tui store in leeds we payed £1115.99 we would like to know if we can get a form of compensation for the service we did not get

Sky-tours provided an incorrect itinerary for Trip from Calgary (Via Vancouver) Canada to Thailand Via China. The itinerary listed only one stop in China for 19 hours. But when trying to board the plane to China from Vancouver we were not allowed on the plane as there were actually 2 stops in China not one, and the 2nd stop would have put us over the 24 hour stay without visa timeline. The itinerary provided by Sky-tours did not include the 2 two stops in China. When we called sky-tours to help resolve the situation they would do nothing to help. We had to rebook our entire trip (not with Sky-tours as we couldn't trust them) including the return flight home as it also had 2 stops (not listed on the itinerary again). In the end we had to pay for 2 full trips and Sky-tours is taking no responsibility, even though they are the ones that provide the incorrect itinerary, and will not refund any portion of the trip, we even had their missed connection insurance.

I wanted to buy two tickets from SkyTours website. So I entered all the necessary information and paid for the tickets. But I did not received anything and when I contacted SkyTours customer service they said that my bank denied the charge. So I ordered tickets from another website. The next day I checked my bank statement and found out that SkyTours did take my money! Contacted my bank and they confirmed that there was a charge made by SkyTours. Immediately called them and they promised a refund, but three weeks already passed and still no money!

Last week i wantet to book my Tickets and my reservation was cancelled by the airlines. That's okey, but i did not recieve my money back. Already 6 days i am waiting and still i don't have my money. I had a conversation with my bank and they checked. Than they told me that my money are blocked from Sky-Tours. Now i am writing email every day and i don't have answer from you...

We booked the travel through the website www.sky-tours.com. We booked the trip, hotel and some entertainment. The rep told me that they would take $50 from us and it was like secure money, which they would return after they would check us and card information. They checked and provided the booking number, but couple of weeks later and I still haven’t received my money back. I wouldn’t advise or rely on these people.

I booked a flight thru Sky-Tours for a trip from Naples Italy to Chicago IL (USA). I always book with a stopover to lower costs.
So I thought I booked a flight from Naples to London Heathrow to Chicago O'hare.

In fact, I immediately learned that I made a mistake and would have to fly into London Gatwick and then commute over to Heathrow.

I would not have ever booked a flight that required me to change airports. I am not stupid.
But to attempt to salvage, I contacted Gatwick airport. They told me it would be cutting it close to get onboard at 4 PM at Heathrow with an arrival of 11:50 AM at Gatwick. PLUS SKY-TOURS conveniently did not mention the cost to travel between the 2 airports...approximately $200. In addition, my wife walks with a limp and moves very slowly.

In addition, we learned that SKY-TOURS booked a third flight from JFK NEW YORK to LONDON HEATHROW with our names on it. I was told that this was done to get us a better rate, AND WE WOULD BE TOLD ABOUT THIS LATER.

So flight booked on June 17. Received e-tickets on June 18. And emailed to cancel and get refund on June 19.
Told "Airline rules prevent us from refunding." But airline rules do not prevent them from booking bogus flights.

I booked and paid for 4 rt tickets from Sweden to USA. Was sent a booking confirmation and invoice and was told that I would receive an eticket and confirmation within 24 hours. That was 4 days ago and I have yet to receive a confirmation e-ticket. I then tried to confirm my booking NNWDP5 and the message read "reservation invalid/outdated fare" Nervous I tried to phone Skytours in USA and Germany to no avail. I kept getting a recorded message that said "memory full". I sent emails to their customer support and was advised I would receive a eticket and number to check the progress of my email to them, and nothing again. I tried to link on to their many links on their site and found it cannot be done. I am at my wits end trying to find out whats going on. I also contacted the three airlines that my booking confirmation stated we would be taking, and our names are not reserved for the dates we paid for. The money has shown deducted from my bank account but nothing has been done. I cannot get a hold of anyone at Skytours, through email, customer support or phone.