The complaint has been investigated and
resolved to the customer's satisfactionResolved Sit-N-Sleep — Bad mattress
resolved to the customer's satisfaction
In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee, ” we continued to sleep on the mattress for a month.
After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.
A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.
It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.