Simply Floors
reviews and complaints

My wife and I had an expansion and refinish of our hardwood floors in February. We paid $7,500 for this renovation, plus an additional $800 to get our baseboards refinished due to the installers' lack of attention when executing the job. Our sales rep, [Sales Rep's Name], agreed to have our existing floors sanded down and re-finished along with an addition of hardwoods to our living room and office. It has been 1 year since the renovation and the stain has worn off in between the hardwoods, and now we have a mixture of bare wood floors and dark stained floors. While completing the expansion, they chipped off the entire end of a plank in the middle of our walkway and stained over it. We questioned this as well and were told it is our responsibility to pay for this repair. My wife and I agreed to pay for this even though it was no fault of our own. When we originally spoke with our sales rep, she informed us that our existing wood floors have micro beveled edges, and we were assured that after a proper sanding and stain, the aesthetic would not be impacted. It is now vividly evident that these beveled edges were not properly sanded down due to the discoloration of our floors. We were contacted by a manager at Simply Floors, and he did not accept responsibility but instead blamed the humidity in our Colorado home and suggested a full home humidifier. We were referred to Simply Floors by Elk Stone basements who did a fantastic job on our basement. It is a shame that Simply Floors and their employees do not have the same attention to detail and certainly not the same customer service. We are seeking a solution to this issue.