The complaint has been investigated and
resolved to the customer's satisfactionResolved Sierra Ranch Apartments — Horrible apartments and employees
resolved to the customer's satisfaction
Since day one the employees at Sierra Ranch have been rude and uncaring. Even though we turned in our application more than a month before move in and were told our apartment was ready, the day of move in this was not the case. We were moved to the third floor, not the first like promised, and they did not seem to understand nor care how upset we were at this fact. We actually had to pay more!! And until this day the two patio doors have never been fixed, even though they came and inspected and said they would be back. Over the course of our year lease many more problems occurred, met with the same attitude. They do not seem to realize we are paying them our hard earned money (on overpriced apartments) and should be treated with some repect, like any bussiness would treat a customer. This past year has been one of the worst, living in an apartment complex with horrible, rude, and mean employees and managers who seemingly make up the rules as they go. They almost seem to go out of the way to do so and I try to avoid the office at all costs, even using the night drop in the day time. I curse the day I signed the lease at Sierra Ranch.