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I am reporting an international service fraud involving misrepresented social media marketing services.
I hired an individual and associated parties operating under the names Hernán Frangi, Marc Hall, and Sicronicidad LLC to provide professional social media marketing services for my business. The services were marketed as legitimate, organic engagement and follower growth on Instagram and TikTok, performed by real people and compliant with platform policies.
Over the course of two separate engagements, I paid a total of approximately $1,750 via Zelle to multiple different phone numbers and accounts provided by the individuals involved. Despite repeated assurances, the core services promised were not delivered. No legitimate follower growth occurred on either platform, and engagement activity stopped immediately whenever payment paused, indicating the activity was artificial rather than organic.
Content and actions directed by the service provider resulted in violations of Instagram and TikTok platform policies. Instagram issued account warnings related to improper access methods, and TikTok removed nearly all activity associated with their work and issued warnings that my account could be shut down. As a result, my social media accounts are now in significantly worse condition than before I hired them.
I raised these issues multiple times in writing and provided repeated opportunities for correction. The service provider acknowledged problems at times but later contradicted those statements and refused responsibility. Instead, additional payment was repeatedly demanded as a condition to continue work, despite prior failures. Multiple reasonable options to resolve the situation were offered and refused.
The misrepresentation of services, the pattern of non-performance, the use of multiple payment recipients, and the resulting damage to my business indicate an intentional and deceptive scheme. This conduct caused direct financial loss and disrupted a larger marketing and business campaign.
I am submitting this report to document the fraud and help protect other consumers and businesses from similar harm.
Country of complaint: United States
Claimed loss: $1,750
Desired outcome: Refund of payments made for services not delivered and public documentation of the complaint to warn other consumers.
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