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I was ironing my clothes last night, 20 March 2011 for work. I set my Shark iron as usual but to my surprise, my iron I purchased from Wal-mart in Albany, Georgia approxiamtely one year ago almost caught on fire. At first I thought I had it set to high, so I reduced the temperture thinking that it would work properly so I started ironing my skirt. Unfortunately, it burned my favorate skirt and the iron turned red and I thought that it wast about to burst into flames. I unplugged it and smoke was everywhere. The bottom of the iron, which was a nice stainless steel, now looks like it was torched. This iron is indeed a hazard. I still have the box, but unfortunately the receipt was not in the box. I read in the manual provided that you do not provide service to your product without a receipt. Needless to say I'm very disappointed to know that I'm out $50.00 and one of my favorite skirts. I am thankful that nothing but the iron went up in smoke, but I'm very disappointed to know that without a receipt you do not honor your product. At this tough economical times, its hard to replace a $50.00 iron that only lasts a year
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. I purchased a shark iron from Walmart in Norfolk Virginia for 59 dollars 6 months ago and the iron started smoking and sparking fire. I contacted the customer service department and the representative told me that I had to send the iron with a personal check (no money orders, or credit cards accepted) for the difference of the replacement iron. Needless to say, I still have the defective iron sitting in the box because I don't have personal checks. This is 2012. Who still writes checks. They would not accept my credit card nor a money order for the 13 dollar repair. UNBELIEVABLE