The complaint has been investigated and
resolved to the customer's satisfactionResolved Shadow Oaks Wildlife Care — If you love animals, don't trust them to this organization!
resolved to the customer's satisfaction
We love animals & have wildlife living throughout our property. We found a baby squirrel that had fallen out of its nest. Concerned that it may be injured, I went on the internet for help. I spoke to Sharon at [protected]. She referred us to Glenn at [protected] a female volunteer with 'Shadow Oaks Wildlife Care' which is run by Cathy Case in Thousand Oaks at [protected]. Glenn told me to bring the squirrel to her home at 5526 Mason Ave, Woodland Hills, which we did. She had me fill out an intake form, never giving me a copy of what I'd signed. It asked for a donation-something she'd failed to mention on the phone. She told us she would personally be taking care of the squirrel. We made it very clear we wanted it back after she nursed it back to health, so that it could remain on our property with its squirrel family. I even offered to allow her to release her other squirrels on our property after she complained how overworked she was & how she had nowhere to release them after she nursed them back to health.
A few wks. later I phoned her to find out how our squirrel was doing. She told me she had given it to another care center, yet refused to provide me any information as to its whereabouts, claiming she couldn't remember- yet remembered that I'd put on the form 2 wks. prior that I could not afford a donation. She denied promising to return our squirrel to us. She was loud & abusive. Hmm.. I'll bet she wouldn't have had 'selective memory loss' if I'd paid her a 'donation!'
I contacted her supervisor Cathy Case, who only condoned her behavior & refused to tell me the whereabouts of our squirrel.
These co-conspirators lied to us and stole our squirrel. We don't know if it's dead or alive. We have filed a complaint against Shadow Oaks Wildlife Care & these individuals with their governing agency, The Department of fish and game. If you love animals, DO NOT trust them with these 'FOXES IN SHEEPS CLOTHING!' They can not be trusted!