SUBMIT A COMPLAINT

Seatwave Customer Service

2
Complaints53
Pending0
Resolved1

Seatwave Ltd

2nd Floor, Regent Arcade House, 19-25 Argyll Street
London
England, Greater London
United Kingdom - W1F7TS

Customer Support Phone Numbers

+44 333 003 5930(United Kingdom & Ireland) 6 2
+34 911 230 614(Spain) 1 0
Spain
Edificio @ Mar, c / Pallars núm. 193, floor 10 Building B, 08005 Barcelona
Plus

Seatwave Complaints & Reviews

Seatwave / tickets to nfl london

Ka
Oct 09, 2018

I purchased tickets to the Philadelphia Eagles game in London the last week of October. I live in Hungary, and have not received an email about them mailing out tickets. I will be heading out of town in 2 weeks. I want to know if my tickets are going to be mailed out. I paid the extra to...

Seatwave / no tickets 309594 1997092

Bo
Sep 28, 2018

Hello I booked my tickets well over a year ago for shanai twain. Over £700 was paid for these two tickets. I had not received my tickets upto a week before the event, I emailed in a few times then two days before rang you. I spoke with Gabriela she was helpful and told me my tickets would now...

Seatwave a Ticketmaster Company / bst paul simon 2 tickets sold, no email replies, no money, no good.

Dr
Jul 26, 2018

My BST Paul Simon tickets were apparently sold as only a single pair (not mine) were available for sale the day before the show. Despite repeated emails to Seatwave, I have not had a reply and no monies have hit my account 2 weeks on. Seatwave is a ripoff to buyers and sellers and should be...

Seatwave / sold a ticket and not getting my money

Ra
Jul 19, 2018

Sold a ticket fir wireless festival july 6th and sent it off first class tracked (I have ref number). My ticket (16317405) has been listed as cancelled and seatwave are taking a considerable chunk of money due despite the fact it was delivered safely to the buyer. I called seatwave with my...

Seatwave / bought tickets

Gl
Jul 12, 2018

Hi I bought tickets three weeks ago and still have not got any confirmation of them being sent out. I have rang your UK number on several occasions and have not got an answer. I paid €360 for tickets. I'd appreciate if you could get back to me as soon as possible my number is 0851085217...

Seatwave / wireless ticket/refund

Ge
Jul 10, 2018

I am making a formal complaint in regard to a Wireless ticket I purchased for my daughter's birthday on the 23rd of January 2018. She didn't received the ticket and we have spent the last 10 days chasing an update. We were advised that this ticket was never dispatched and assured a refund...

Seatwave / money

Ta
Jun 16, 2018

I posted ticket on this website to sell and to tickets got sold somewhere else. I went back on to delete the tickets but the website wouldn't let me. The tickets got sold but as I don't have them can't give them to the buyer. Seatwave are charging my credit card €300 for not being able to...

Seatwave / wireless festival tickets

Jo
May 31, 2018

I bought 2 wireless festival ticket. One for myself and one to be sold. I have had confirmation that one of my tickets has been bought which is great. However I do not know when the tickets will be posted so I cannot continue the selling process. This information is not provided on the...

Seatwave / poor service on paying ticket money to sellers

Ma
May 02, 2018

I sold two tickets for Wales v France on March 18th on the website on 07.01.18. Sale ID 2022456 and Listing ID 16308265. I understood that the funds would not be available until after every the match and could take up to 15 working days. I received an email saying that the funds had been...

Seatwave / two tickets to see andre rieu, 2 june 2018, in vienna

Fr
Mar 01, 2018

I just received my two tickets, and I am wondering whether I was sent the correct tickets. I paid us$537.12 for two tickets (charged to my credit card on 28 december 2018). I was shocked to see the face value of each ticket: 46, 2 euros which is about us$37.42 us, so us$74.84 for two...

Seatwave / ticket not valid

Go
Nov 25, 2017

To whom it may concern, my husband and I were not allowed to attend to the Scorpions' concert in Scandinavium hall in Gothenburg on 24.11 due to not valid tickets bought from Seatwave. The order number is 2001765. As it is almost impossible to get in touch with you, please provide a...

Seatwave / ticket not valid

Da
Oct 21, 2017

Hi, I purchased two tickets for Nick Cave for 6/10/17 in Amsterdam. At the door I was told one ticket was not valid and that it was already used by somebody else. The barcode number for the ticket is 78k2/BGRE /zv.6530 The customer number ticket is 4151923. The order number is 1972844 I...

Seatwave / ticket

Pe
Oct 21, 2017

Hi I bought a e-ticket from you site yesterday order number 2002873 for marshmello Brixton f9r today 21-october the seller hasn't uploaded the tickets and I didn't know your company sale tickets that you don't physicall have the ticket. I have called a number of times asking about the...

Seatwave / never received ticket

St
Oct 18, 2017

Hello Seatwave. I've been trying to get in touch with you for some time by now. Nearly 6 month ago my friends and I bought 7 Eminem tickets on a couple of different orders. I did never receive the 7th ticket, eve though I got a confirmation mail, that the ticket was send. I called once and...

Seatwave / payment for tickets sold

St
Oct 13, 2017

Why is there no way to communicate with seatwave!?!?!?! Simply unforgivable. When I go to ask a question when I log in to my seatwave account there is only room for about 10 words!! Arghhhhhhh! Dear seatwave - re: order no 1330778 x factor live 22/3/2014 You sold 2 of these tickets for me...

Seatwave / ticket number #1993985

Da
Sep 19, 2017

I purchased a single ticket for myself for the Springboks vs All Blacks rugby test on 07 October 2017 at Newlands, Cape Town. On the ticket purchase site it was not mentioned this ticket is for under 18 years only, when I received ticket it is now specified as restriction. Please do a...

Seatwave / ticket refund

Br
Jul 20, 2017

I purchased a ticket for Little Mix in Caldicot Castle. I ordered the ticket on July 8th. The ticket arrived in Dublin on July 13th. The same day of the concert. The concert that is in Wales the same day! Absolutely disgraceful service by Seatwave. I am demanding a refund of €125.12 for my...

Seatwave / ticket to queen and adam lambert

Ei
Jun 19, 2017

hello. my name is einat and before more than two months i bought ticket t to queen and adam lambert in london. you said it can come even one week before but from what i heard-no one gets it ticket. so you are no reliable company. how hard it take to sand an E-ticket?? im not coming from Uk...

Seatwave / unpaid tickets

Sl
Jun 19, 2017

Ticket id1948484 john mayer event date 12th may. I have emailed [email protected] twice and a tweet to your help support on twitter and i'm being ignored!!! Where is my money £104.72. I still haven't received payment and this is a disgrace. My email is [email protected] I need an answer...

Seatwave / coldplay ticket

Ga
Jun 11, 2017

Hi I bought the Coldplay ticket on 28th May 2017 for the concert in Germany Frankfurt which is scheduled on the 30th of June and paid for the delivery charges 25.99$ I still haven't recieved my ticket till date nor a notification that it will be sent. My order confirmationnumber is 1959466 My...

[Resolved] Seatwave / haye v bellew fight tickets

Ti
Feb 07, 2017

To who it may concern, I am making this complaint today because I have received my tickets for the haye v bellew fight & I noticed straight away the price of the tickets £80. I PAID £180 EACH through seatwave because the o2 website crashed on me a dozen times. I am absolutely disgusted, that...

Seatwave / how is this legal??

Sh
Feb 02, 2017

I would like to know how Seatwave can justify allowing people to sell tickets at triple the price they should be? Surely they must be able to put a limit on the amount people are allowed to resell them for? It is absolutely disgusting that actual fans cannot get tickets to see their favourite...

Seatwave / strictly come dancing metro arena 24th january 2017

Tr
Jan 23, 2017

I received tickets to the above event on 19th january (Ref number 1848332) and realised that they were the wrong ones. I had paid almost £300 for three tickets and I received restricted view tickets in the next block along which were worth less than half the price of the tickets I had bought...

Seatwave / helpline

Em
Jan 08, 2017

Hi, I am just writing to say that I have just received a £9 bill for 7 phone calls to you while I was attempting to get help about tickets I bought from you for a concert that was happening the next day. I could not get through to a person, the helpline was unhelpful with a robotic voice...

Seatwave / tickets not yet received

Nc
Jan 05, 2017

On the 25th october 2016, I (Neil chetcuti) placed an order for 2 tickets for the coldplay concert to be held in the ernst happel stadium in vienna on the 11th june 2017 for a total price of £355.33 (Order number: 1868002). The tickets were to be sent to 35, crossways, sutton, sm25ld, uk...

Seatwave / concert tickets

Lo
Dec 30, 2016

I sold Gavin James concert tickets on seatwave. As requested by seatwave, I Register posted them, I have my receipt as proof of delivery. The concert was on the 09/12/16 and seatwave are ignoring my emails when I am looking to be paid for the tickets. I also cannot find a phone number to...

Seatwave / service

Ch
Dec 09, 2016

To whom it may concern, I want to buy tickets on your website for Kaleo on the 6th of Feb but it wont let me, Tried calling, got hung up on twice! I want these tickets for my mum for Xmas. It's very important I buy them. I have my card at the ready. No one wants to help me, I've spend...

Seatwave / tickets

Me
Dec 09, 2016

I am absolutely appalled at the service I have received. I purchased tickets for a concert on the morning of the day the concert was on and was due to receive e-tickets. What I find ridiculous is the company pile on £15 for things like ticket fees...even though it was an e-ticket. As this wa...

Seatwave / beyond ridiculous

Ma
Oct 25, 2016

I've purchased two tickets from this website www.seatwave.com and received only one. When I contacted their customer service they said they'll check what was going on and promised to contact me back as soon as possible. They contacted me about three days later and said that there was no...

Seatwave / wrong tickets, bad customer service

To
Sep 28, 2016

I ordered and paid tickets for red hot chilli peppers in madrid on Tuesday, 27 september 2016 at seatwave. Nl. They sent me tickets for wednesday, 28 september. At the venue in madrid, the ticket organizers (Promoters) were reluctant to help, they even claimed seatwave is illegal. They said...

Seatwave / duplicate ticket sold

Ph
Sep 25, 2016

I was expecting to go to see Grace Jones on Sept 22nd, I bought my ticket the night before and payed 80 euro for it (normal tickets cost 50 without the extra charges Seatwave and the seller make). As it was the night before the event the only option was printing the ticket out at home, when...

Seatwave / seller ticket sold and payment never received

Me
Jul 29, 2016

I sold two tickets for a concert date 16/6/2016 now it's 31 July! They say 10 days from date and it's a month and a half now!!! I contacted several times first time they said they tried to make payment and failed and ask me to contact PayPal, I contact PayPal they said there is no problem...

Seatwave / tickets for euro 2016

Sa
Jul 21, 2016

Seatwave is the worse on-line ticket platform. I didn't receive my tickets to my hotel in Amsterdam so I changed the address to the next hotel in order to allow a few more days for the tickets to arrive. Mean time I sent queries, emails and tried to call them but in vain. On the day of the...

Seatwave / ticket not delivered

Jf
Jul 10, 2016

Yesterday (09/07/16) I have ordered 1 ticket to Beyoncé's concert. I was supposed to receive a link to download my ticket befor 17:00. It was 19:30 and the email hadn't been delivered. I was forced to buy other ticket. Now I want my money backyep joice - i can meet up tonight - would it be...

Seatwave / scam seller

Jo
Jun 09, 2016

I have ordered two tickets from www.seatwave.com and never received them. Tickets were ordered in advance back in January 2015. Because of these guys I lost my money and I had to buy some tickets from another site. I tried to contact them numerous times, called for months and never received a...

Seatwave / not answering questions - unable to contact

Do
Jun 02, 2016

Order number: 1674130 Ordered and paid for tickets to Coldplay back in November 2015. Told shipment date was 31st May - still not received and not been advised that the tickets have been despatched. The concert is Saturday 4th June and to get them in time the tickets should be despatched today...

Seatwave / terrible customer service - as a seller

Gr
Jun 15, 2015

Seatwave are terrible to deal with as a seller of tickets. Seatwave's customer service is the slowest I have ever had to deal with, anywhere! There is no customer service number to phone (Unless you manage to find some uk numbers, but that would cost me a lot to phone them). Seatwave don't...

Seatwave / taken my money

Le
Jan 29, 2015

I put some rugby tickets on seat wave for sale along with another company, the other company had sold my tickets for me and when I went to remove the tickets from seatwave they told me that they had sold them, I never had confirmation from seatwave to say they had sold the tickets and they...

Seatwave / no tickets

Po
Oct 13, 2014

I ordered lady gaga tickets back in january on the release date from seatwave at nia birmingham. I have over 100 miles to travel to the concert so booked a hotel for 3 days for my friend and i. The concert is 15th october, tickets were due to arrive friday 10th, which is close enough to...

Seatwave.com / customer relations

Ou
May 18, 2013

I had a fraudulent charge stating from this website. I tried to contact them to block the charge (before it was authorized) and to give me info as to who might be using my card. No response to the email, and no other way of contacting the company. Scammers, bad company, I only hope whoever used my card has as terrible of an experience as everyone else.