Sears brands LLC — Kenmore elite high efficiency washer model 796.2927
This washer was installed in September of 2011. It has been a little over five years, and it is rusting around the detergent tray. The rust is dripping into the wash water and also staining the detergent tray. After speaking to a few people at Kenmore Services, I was transferred to Customer Solutions where I spoke with a manager. It was first stated by her that this was cosmetic and would not address the issue. I told Sears it was more than a cosmetic issue as it was tainting the wash water. She proceeded to tell them there was no solution for this, therefore nothing will be done. The complaint number Sears gave me was Case #4659031. The desired solution would be to resurface the area. If they cannot do this, the washer should be replaced.