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Scribd — months of unwanted billing!

J
This review was posted by
a verified customer
Verified customer Review updated:

Don't do business with Scribd! I used to love this site in the past and bought many books there, prices were low and customer service was always helpful. But Scribd has moved away from subscription and now you have to pay for each book separately. If I have to pay for each book, it's not really a subscription in my opinion. So I cancelled my account several months ago
and just found out that they have continued charging me for their service! I went to their site and tried to find a phone number, but it appears that they don't have one. And their reps simply do not respond to emails! I'm very disappointed. I contacted my bank and I hope they'll return my money back.

  • Updated by Christian Gong · Jun 15, 2019

    I cancelled my subscription since 2015.09.11

  • Updated by Marcellini Ernesto Héctor · Sep 26, 2019

    Solicito me información sobre el cargo de u $ s 8, 99 de mi tarjeta de crédito mastercard el cual se viene reiterando desde el mes de abril de corriente año, sin reconocer dicho cargo, . Por lo que solicito que inmediatamente se realizará la devolución de los importados abonados y se dejará de realizar los débitos

Read 44 comments

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Responses

  • Am
    Ameman2367 May 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I need all my refunds have several email where have been asking for a refund you claimed I did not have any account yet I am being charged. please review all my correspondence. I need the 39.96 back

    Reply
    0 Votes
  • Ka
    kandria May 03, 2020
    This comment was posted by
    a verified customer
    Verified customer

    There is a charge appearing on my account for 12.92 CAD from Scribd Inc. I have been charged before by scribd and filed a complaint and had been informed that my billing and account information had been removed. Please remove this charge. I'm not even sure what I paid for and have not used any of Scribd's services.

    Reply
    0 Votes
  • Ri
    Riteshni Feb 02, 2020

    VISA POS PURCH 8.990 USD Scribd
    Inc [protected] has been charged twice every month how do we get this fixed, its very frustrating.

    Reply
    0 Votes
  • An
    Anita1968 Jan 15, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I have never submitted to Scribd, but found out that they charged my credit card for € 10, 88 (in The Netherlands).

    Please explain, and let me know how to stop this and get my money back.

    Regards, Anita Simons

    Comments

    Reply
    0 Votes
  • Ma
    Malikabdulmajeed Jan 12, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Since last three to 4 months I am being charged on my credit card .. amount being charged is 8.33 dollars every month ..
    Never subscribed to any such service
    So please stop charging me this amount

    Comments

    Reply
    0 Votes
  • Ra
    Rabindra Thapa Oct 29, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Why the heck are you charging my card after my cancellation? How come you charge certain amount every single month after my cancellation.

    Reply
    0 Votes
  • De
    deepa kaushik Oct 15, 2019

    I cancel the service and deactivate the account and membership but charges are cut regular month . i want to stop this service because i dont want to use...so pls give me the solution for this.

    Comments

    Reply
    0 Votes
  • Ra
    rac06 Oct 08, 2019

    My son's debit card has been billed 4 times since June for $8.99 a month. He never subscribed to your service, nor has he ever heard of your site. This has cost him $151.96 due to overdraft charges. I am expecting full refund of his amount ASAP. From the looks of it, my son isn't the only victim of this and I would like this resolved immediately.

    Reply
    0 Votes
  • Ma
    Marcellini Ernesto Héctor Oct 07, 2019

    Solicito me informen el cargo de u$s 8, 99 de mi tarjeta de crédito mastercard el cual se viene reiterando desde el mes de abril de corriente año, no reconozco dicho cargo, . Por lo que solicito que inmediatamente se me realice la devolución de los importes abonados y se deje de realizar los débitos

    Reply
    0 Votes
  • Mi
    MikeKeller Sep 30, 2019

    I show 3 payments on my credit card report. I never purchased anything on scribd. Please end the charges. How did you get mycredit card number?
    Michael Keller, my email is [email protected], my phone is [protected].

    Reply
    0 Votes
  • Fi
    FixMyACCOUNTnow please. Sep 29, 2019
    This comment was posted by
    a verified customer
    Verified customer

    After cancelling my membership on April 21st 2019, I have still be charged EVERY month since. $8.99! This is ridiculous. My support ticket is 2320340. I demand a refund the $8.99 I have been charged every month since April.

    Reply
    0 Votes
  • Ka
    kalyan chakravarthy jalagam Sep 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Rs 645.72 is charged by you people. I never tried to register with you. How did you get my debit card details? .
    I even tried to login which says I don't have an account with you. Then how come you got my debit card details and charge me.

    Reply
    0 Votes
  • Cl
    Claudia R Sep 09, 2019

    I've been getting charged 8.99dlls since may 22th 2019. I do not have an account registered with my email nor have i ever opened an account. I am concerned. Makes no sense

    Reply
    0 Votes
  • Dl
    DLeslie Jul 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    6/10/2019 $8.99 charged to my credit card.

    6/10/19 6/11/19 Scribd Inc -$8.99

    Dean Leslie [protected]
    [email protected]

    Reply
    0 Votes
  • Br
    BrianChris Jul 10, 2019

    Hello,

    Ive noticed a charge for "30JUN Scribd Inc €7.92" on my current account and i never authorised this subscription. Why am i being charged for this?

    What is it for?

    Id like a refund asap before i take the mater up with my solicitor.

    Reply
    0 Votes
  • Se
    See Wei Chia Jul 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have no idea how do you steal my credit card information, can you prove to me the valid agreement of transaction, otherwise i will prosecute your company.

    Alex Chia
    [email protected]

    Reply
    0 Votes
  • Ch
    Christian Gong Jun 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I just realized that Scribd Inc charges around 8.99 US dollars each month even though i cancelled my subscription on 2015.09.11

    Reply
    0 Votes
  • Mi
    Miss Margaret Russell Jun 17, 2019

    I no longer require this service. Please stop the monthly debits

    Reply
    0 Votes
  • Ka
    Karie McEwen Jun 15, 2019

    The Judge has put a gag order on this paper work. Please take this off your site.
    documen [protected] Lepine Esq files Suit August 29 2016

    Karie McEwen

    Reply
    0 Votes
  • Ho
    Honey Byna Apr 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I was not notified about my payment after the free taril and I was charged 3 times $8.99 . Please refund my amount.

    My username : honey4byna
    Name : honeybyna
    email : [email protected]

    Comments

    Reply
    0 Votes
  • El
    Elisa Marie Mar 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Elisa M.
    Please refund unauthorized charges you been taking from a my account since April 2019. Please refund my account for the month of April 2018-March 2019 immediately.

    Reply
    0 Votes
  • Gr
    Griselda Petry Mar 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to stop payments being made to my credit card every month by Scribd. I am no a subscriber and have tried to cancel membership unsuccessfully on the website. Please contact me to let me know how I can stop the payments. The monthly charge is $12.32 and has been on my card for over a year.

    G. Petry

    Reply
    0 Votes
  • Bh
    Bhaskar9 Dec 12, 2018

    My name: Bhaskar Reddy
    My Credit card no. Xxxxxx6037

    There was a wrong debit if $8.99 to my card this morning.
    I did not make any purchase or subscription.
    Please ARRANGE TO REVERSE THE WRONG DEBIT.
    Thanks.

    Reply
    0 Votes
  • Ti
    Tim Rumford Nov 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Never even heard of www.scribd.com util I noticed they were charging my paypal 8.99 a month. I never authorized this!! I guess I was lucky I only lost for the month of February. Tried calling they don't do phone support. Beware of this company. Do something!! Enough complaints here already about the same thing.

    Comments

    Reply
    0 Votes
  • No
    Nowana Nolan Nov 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I do not know what this is nor have i authorized to have 9.99 drafted from my bank every month. I would like the payments refunded as i don't use this service Nor do i want too.

    Comments

    Reply
    0 Votes
  • Mr
    Mrs R E Mead Nov 06, 2018

    My young daughter purchased a script on your website as a free trial. Since then you have been charging me every month over £7 a month plus international payment charges. I haven't signed up for any of this so I want this charge stopped and a full refund in my bank account.

    Please let me know when this has been done.

    Many thanks
    Mrs R Mead

    Reply
    0 Votes
  • Ha
    Hannah1998! Nov 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I keep getting billed but I don't use scribed and I have tried to delete my account 3 times but I keep getting billed.. I want a refund. I'm a struggling college kid and that 9 dollars a month is what I have to get food with.

    Comments

    Reply
    0 Votes
  • Rh
    Rhys Tay Nov 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was charged via my credit card twice for the month of October 2018, and have not been using the website for quite a while. As such please cancel my subscription with effect from today (27 Oct 2018).
    The reason is that I am retired and cannot afford to pay the subscription fee every month.

    Reply
    0 Votes
  • Sm
    Smikkola613 Oct 31, 2018

    I have been charged for months from this company but there is no account under my email because I never signed up so I can't even cancel the membership. Very frustrating and no longer want to be charged. I'm not sure how it is possible to have been charged without my knowledge for so long or how my card is attached to an account I never set up

    Reply
    0 Votes
  • Jf
    jf suver Oct 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    MY CHARGE CARD WAS CHARGED W/O MY AUTHORIZATION!! I don't know for what or to whom.

    Reply
    0 Votes
  • Sa
    Saro Thara Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Date of incident : 06th June 2017

    today I received my bank statement and found that on this date i have been
    deducted USD 47... from my accounts.

    Appreciate can you check and let me know whether I have purchased anything / downloaded ?

    Reply back to any one of the emails please.

    [email protected]

    [email protected]

    Reply
    0 Votes
  • Pi
    Piyush Kumar Sinha Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    You have debited 8.99$ from credit card without any prior information about it and that too against membership. I don't want your membership so kindly credit 8.99$ to my card as soon as possible.

    Comments

    Reply
    0 Votes
  • Ar
    artini Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    my account has been disabled, but the uploaded file is still accessible to others. please for files that I have uploaded can not be seen by others.

    Reply
    0 Votes
  • Ha
    Hahiba Sep 05, 2018

    I have been trying to provide visa card details(card number and security) but I have been failing to do so. Could I bemaking some mistakes or what.

    Kindly help out.

    Reply
    0 Votes
  • Im
    imagxinary Sep 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I canceled my membership the day after I signed up. My card is no longer even on file on my account yet I was charged already 8.99 for two months!! I am not happy as it's around Christmas and I had talked to someone who said nothing could be done.. I now go to my ticket in my email and it won't even let me sign into their site!! Not happy at all!!

    Reply
    0 Votes
  • De
    Deborah Fairbanks Sep 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This company somehow acquired my credit card information and has been charging me for months! I think they have figured out how to automatically fill in the credit card info if they have it saved on their google accounts. It is illegal and I don't know how they are getting away with it.

    Reply
    0 Votes
  • Ma
    maggie1322 Sep 01, 2018

    My account is cancelled. Stop [censored]ing charging me $8.99 every month.

    Reply
    0 Votes
  • Di
    dianne dwyer Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I canceled a free membership over 10 months ago and I am still being charged! I want this account canceled and a refund of my money,

    Reply
    0 Votes
  • An
    Anandita Singha Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I took 1 month free membership, after completion of 1 month 8.99 USD has been charged from my Credit card two days before inspite of this, in my Scribd account till date it is/was showing that I have/had no membership !! It is nothing but a fraud.Please refund my momey .I dont want to continue with Scribd.

    Reply
    0 Votes
  • Ka
    Karl Corley Aug 20, 2018

    My name is Karl Corley and I received two charges of $8.99 once on March 26th and the other on March 15th of this year. I don't have my username and password. Also I would like to know what those charges were for.
    You can reach me @ [protected]. Or email [email protected] Thanks

    Reply
    0 Votes
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