The complaint has been investigated and
resolved to the customer's satisfactionResolved Schumacher Home Builders — Terrible service!
resolved to the customer's satisfaction
In November 2007, we visited the Schumacher Homes center in Greenville, South Carolina and met with Ms. Lisa Olson of Schumacher Homes. Based on a previously provide quote on building a home on our land in the Greenville area, we entered into a contract with Schumacher to have our home built. This contract was wholly based on us obtaining, through Triad Mortgage, an acceptable (to us) mortgage.
After dealing with Mr. Matt Surface, it was readily apparent that Triad Mortgage (owned by Schumacher Homes) was a total 'rip-off' organization. The mortgage quoted to us by Mr. Matt Surface (if one can really believe that name) was a full 2% above prevailing rates for the same mortgage and Mr. Surface indicated that they would require $65K down. This 'offered' mortgage was totally unsatisfactory to us and we informed Schumacher Homes of our decision.
We then received a letter stating, in essence, that, due to our failure to live up to the contract, that Schumacher Homew would refund our deposit. As requested, we returned their 'homeowners manual,' signed a letter requesting our refund and sent it out via certified mail to Schumacher Homes in Greenville, SC. This package was received by Schumaker, according to USPS tracking on 24 December 2007, however it was not picked up by Schumacher personnel until 13 January 2008.
When my wife spoke with Ms. Lisa Olson of Schumacher homes on 20 January, she was told that the check was being cut and that we should receive it within the next 'day or two.' This is the 25th of January 2008 and we have yet to receive the check.
Additionally, during our negotiations with Schmacher Homes, we were told that we were entitled to a $15K discount if we purchased prior to the end of November 2007. When we asked about the discount with Ms. Olson, she denied ever having said that, although the $15K discount was advertised on the Schumacher web site during October 2007. By the way, Schumacher is now offering a new BMW automobile to anyone purchasing one of their homes.
Between Schumacher and Triad Mortgage, there were more lies told than the law allows and their purchase contract, of which we kept a copy clearly states that 'if owner acceptable financing cannot be arranged through Triad Mortgage, all funds deposited will be refunded'... yet another Schumacher lie.
My wife and I were extremely fortunate to have concluded this purchase prior to going any further. Schumacher's ability to live up to their advertisements is seriously in question and I would recommend NOT doing business with them. In a 'buyer's market' such as we have today, we are confident that we will find a reputable builder, however, it most certainly WILL NOT be Schumacher and we urge others not to go down this road.