Schmucker Roofing
reviews and complaints

August , they put on a new roof (some shingles and metal) in just 3 days of stormy, rainy weather. Unfortunately, this resulted in water damage to multiple areas of my house, including 3 bedrooms, the family room, and the garage. To make matters worse, their ladder fell against my garage door, causing scratches and dents. They sent their supervisor to touch up the ceilings with paint, but it looks terrible and doesn't match at all. They also left a messy overspray in my garage and on the garage door. The metal roof wasn't installed properly either. I've been trying to reach out to *** through calls and texts, but he's been avoiding me. It's been 2 months now, and there's been no resolution. He already got paid, so it's really frustrating. This whole experience has been a complete nightmare. It's clear that something was wrong because *** ended up firing the entire crew that worked on my roof. I just want everything to be fixed and for my roof to look the way it did before they started working on it. I need a competent crew to come and fix my metal roof. I'm exhausted from dealing with this.

We contacted Schmucker for a quote and were told a price for a new asphalt roof, one sunroof, and 6-inch gutters. Despite the many issues that occurred over the months it took to complete, my complaint is about the sunroof. Schmucker checked my roof thoroughly and agreed that they could install the sunroof. After removing the old roof, they cut the outer hole and placed the sunroof. We waited for weeks for them to finish the inside part of the sunroof. Then, the owner told me that it's not their specialty and I should find someone else to complete the work. Another company checked my sunroof and said it's not in the right spot and can't be used where Schmucker placed it. They said the sunroof needs to be removed, the hole re-roofed, and a new hole cut in a different spot. I contacted *** to fix the issue, and he said he would. However, it's been 2 weeks and I haven't heard anything.

We had a boat house roof replaced and the house roof repaired. The quote given was over the initial cost that were given in case they ran into issues when repairing the house roof. They were given $2,000.00 upfront for material. It ended up they didn't need anything additional for the house roof, however, told me that I still have to pay the cost that included additional material. On top of all that, they put the wrong color shingles on the boat house and it was not what was chosen initially. They also did not bring all material needed and we were asked to go pick up some of the material - which was not credited back nor paid back to us. When I asked for a itemized invoice, I was told by LeRoy (the owner) that he doesn't run his business like that and does not give out itemized invoices showing what material was used, and the break down of the cost per labor, etc... and that he could not provide that to me. With not willingly giving an itemized invoice to show cost, and charging for extra material that ended up not being used, this business has something to hide in what they are charging and how they are charging it. With what he charged me, the labor rate came out to $633.00/ hr! Since I would not agree to the bill, and this repair was being paid out of escrow, he contacted my lender and went around me to get paid. I am requesting an itemized bill to show what exactly was used and the cost and a refund for the difference that I should not have been charged. Also, there is an hour of labor that shouldn't be charged because they had to run to the warehouse to get the shingles for the house repair that the crew just sat and waited without continue to work. I feel this company has a lot to hide and does a lot of price gouging and cost hiding so that they make a larger profit than they should. The business and the owner are definitely not fair and honest. Overall, I am not a happy customer and will not ever recommend them to anyone.