Sceptresceptre u505cv-u 49" 4k ultra hd 2160p 60hz led hdtv (4k x 2k)

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a verified customer
Verified customer

I purchased this TV from Wal-Mart.com on Oct 5, 2016 along with a service plan. The TV screen started going blank after about 2-3 hours of watching. Complained to Wal-Mart for an exchange which they stated that while I paid for the service plan, this does kick in until he manufacture warranty expires in 1 year > Contacted Jim from Sceptre Technical support. Jim was very rude and acted like I was an idiot when I explained the problem. I asked to speak with a supervisor, Jim said none was available and he eventually hung up the phone.

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