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1.3 3 Reviews

Sana Movers Complaints Summary

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3 Unresolved
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Sana Movers reviews & complaints 3

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11:42 am EDT

Sana Movers damaged item

Item was damaged by one of team. The unit had just been bought that day from ikea and installed. One of the team hit the unit with the TV. I asked for this to be replaced as I had paid a lot of money for it and I was told they would paint it. I said that this should be replaced, I was told via WhatsApp that no replacement would happen and they would see me in court.

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8:33 am EDT

Sana Movers relocation

Sana Movers is a useless and totally unprofessional team.
First, they were late to the previously fixed time.
Second, they were slowly and lazy moving like turtles. My wife and parents moved items faster and more efficient.
Third, when they brought all items from my old apartment to the truck they simply disappeared for 3 hours. My wife was waiting for them at the new apartment. And when I called them they said they went for lunch and after that got in traffic jam because of some fire. However my father went from JBR to Palm in 10 minutes without any traffic jam. I checked myself on google maps and there was a small jam only for 15 minutes. They didn't even tell me that they were supposed to go for lunch.
Four, when I spoke with manager he interrupted me all the time, didn't even try to manage the situation, he just laughed at me and threatened me if I don't pay for their poor service they know how to get money from me.
Unbelievable and unacceptable service.
Never select this company. You will be totally unsatisfied.

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Zuy
, AE
Apr 27, 2018 11:35 am EDT

SANA Movers - the worst moving excellence ever. All the listed complaints as for others, about being late, heavy traffic, not being professional, disorganised, excuses after excuse, and so the list goes on.
The Manager wasn't even interested I the story.
I took the business away from them, transferred to a different moving company, although I'd had to pay for their poor service.
It was worth the extra cost just to have the peace of mind.
Do not recommend them at all.

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1:11 am EDT
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Sana Movers Movers

Never use Sana Movers. We did & what a huge mistake.

We paid for packing & unpacking, 5 guys with 4 ton truck-also am 6 months pregnant so paid the extra for "peace of mind" they promised

They sent another company from Sharjah which I only realised upon arriving at new house as they were on another job. They never informed me & once I realised it was too late. Promised 5 guys & 4 turn up-with a 3 ton truck only. This company did not want to unpack & gave up, they started moaning & lingering outside after 4:30pm. . They were meant to put things back on wall-I said no except for 1 shelf. On drilling the wall they hit a pipe & the water leak was so bad that the mains were turned off & had to stay in hotel for night. After many discussions they agreed to fix-came & did possibly the most botched up job I've seen in my life. Sana movers (john the manager) then did not answer the mobile after 6pm as he must be off duty/couldn't be bothered, whilst I have a major water leak in my house. Also he kept saying deal with the other company (although we didn't sign with them or agreed to work with them).

I literally can't find anything in my house. Many items damaged during move-an expensive clock-which they didn't care about. Packing was so bad that random items from different rooms packed into one, now finding anything means scouring through many boxes.

Never use Sana Movers ! They are fraudsters & outsource to much cheaper company (who are exporters not even movers!) . What we actually paid to move a simple 1 bedroom apartment-Sana movers charged us extortionate fee to pack & drop (no unpacking ), paid for a hotel as no water in house, paid for additional support to do unpacking & then a carpenter to fixed the job of cementing the wall as it's awful.

Possibly the worst movers in dubai are Sana movers

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Update by Sijaz
Oct 20, 2016 5:34 am EDT

No one informed us BEFORE that Sana Movers were
Unable to attend. If I knew I would not proceed.

It is responsibility of Sana as my invoice & all point of contact with them. They wanted to outsource the work to Cowboys-accept responsibility Rather than cover up with lies. Terrible service is proved

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Khalid215
, AE
Sep 19, 2018 12:20 pm EDT

Excellent service

One of my friend given me sana movers contact number .They did the survey and their rates were really good. During the move, they packed and unpacked everything properly. Nothing got broken nor damaged. They have friendly and nice people too. Overall it was a very good service

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Sana Movers contacts

Phone numbers

+971 4329 0822 +971 6544 2577 More phone numbers

Website

sanamovers.com

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