Samsungwasher defective drain pump

G
This review was posted by
a verified customer
Verified customer

Yes Samsung service stinks. My drain pump fell off the washer and proceeded to flood my basement. The independent repair tech I called said there is a service bulletin that says there is a redesigned pump bracket and pump to rectify this.

I sent an email to Samsung which went unanswered. I thought they should pay for my $300 repair, since they admitted in the bulletin that there is a problem.

Next I called and they said the repair reimbursement only was good thru 2015. And they would not pay for it. Oh yeah they had all my e-mail info; they just never answered it. I said there is no question that it was defective and it should not depend on the timing.

I then spoke to the supervisor and had the same result.

Now it has been escalated to another department in the company; so I'll wait again and see what the outcome is.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.