The manager just made excuses. One after another about how "They" won't let him do this or that after the sale. They put the windshield in and the upper rubber strip they put down, a factory strip from FORD won't stay down in the slot where it belongs and when driving at highway speeds it flip flops all over the top of the roof making a racket!
They say they can only fix it by puting another windshield in and I call BS! The fat guy is too lazy to get off his butt and fix it is what it amounts to.
I was a car dealer in town for years. They fixed many windshields for me both persona and for business. My son runs that biz now and guess what? Safelite lost all that business today by the manager being a lazy fat slob that doesn't want to help his fellow neighbors in a simple job that would take five minutes. He would rather sit there and make ridiculous excuses as to why it can't be done. Well, in the process he gets a bad review and no more of my family business for cracked or damaged windshields!
Recommendation: Don't use Safelite they don't know the meaning of service after the sale