The complaint has been investigated and
resolved to the customer's satisfaction
Ryan HomesDon't buy, don't believe!

Review updated:

Bought a Home from Ryan Homes and was sold a community with a pool, clubhouse, ball-fields, ponds etc. to be completed by summer of 2007.

Here are the sorry excuses to date. Don't Buy a Ryan Home unless you get all this written into your contract. Don't believe anything said unless it is written into your contract. You may want to start reading from the bottom as they are attached email part.

Thank you for taking the time to respond to the information I have provided. I have spoken with Mr. Zanella and reviewed your purchase file. The only factual information regarding the sale of your property is the Purchase Agreement and the documents associated with the sale. I would ask you to review the following pieces of information. If you have misplaced any of these, please feel free to contact me, and I can provide new copies:

Public Offering Statement; The Declaration of Covenants, Conditions and Restrictions for Archer's Rock: Please review these documents. They were prepared by the community developer to provide a framework for many of the things you have mentioned. These documents make clear who the responsible party will be with regard to amenities. It also provides information about dues and assessments. These were both provided at the time the Purchase Agreement was written. The Public Offering statement allowed a period of 15 days for you to review them and decide whether or not you wished to continue with the purchase process. You had the right at that time to cancel the agreement and receive a full refund.

Purchase Agreement: The Purchase Agreement is the agreement you have with Ryan Homes. The agreement provides an instrument of fact so there can be no mis-communication or mis-representation. Please review paragraphs 1(b) with regard to representations about the community. Additionally, please review paragraph 16.

It is very clear about oral representations and states that all things considered to be binding must be written into the Purchase Agreement.

Please do not misunderstand why I used the term "Anticipated" with regard to the amenities. The language in the Public Offering statement is similar. Therefore, it would not be appropriate for me to use definitive language about a process the homebuilder does not control.

Ryan Homes does not have a practice associated with the re-purchase of a home. I am the correct person with whom to communicate with about the matter. If you review the information from the documents referenced above and have any questions, please do not hesitate to contact me.

Again, if you have misplaced or require new copies with your signature, please let me know, and I will make them available.

Thank you.

This is not what I was sold! Your salesperson did not tell us the truth as I asked these specific questions prior to purchase. I was told, along with other people in the community that these amenities had been pre-paid for by Ryan and Centex and that there would be no delays and no raise raises in HOA fees; as you now are talking about. I would not of purchased this home if this was going to happen. My questions to the salesperson were very direct and he responded with very direct answers. I would like you to purchase my house back and allow me to move my family into a community that will have the amenities we are looking for today-not in the coming years. If you do not have the authority to rectify this-please forward my request to a representative who does. Ryan Homes should do the right thing and make this right. I will be sure to share your letter with every perspective home-buyer as they enter your model this weekend so that they don't find themselves in the same position I am in. The fact that you talk about "anticipated" amenities as your written advertisements clearly states the fact the community is going to have these amenities shows the intent to mis-lead perspective buyers.

I received the email from Ms. Starnes about your inquiry as to the timing of amenities at Archer's Rock. I will attempt to provide the best information I have at my disposal.

You are correct--Archer's Rock is intended to be a planned community.
It will include many amenities. It is anticipated that a pool, pool house, community center and other amenities will adorn the community as it develops. In most planned communities, the timing of amenities is determined by the number of homes settled. This is because maintenance of amenities is supported by the dues homeowners pay to the management company. These dues pay for things such as utility bills, lifeguard salaries, pool opening/winterization, etc.
Therefore, the fewer homes that share the cost of maintenance, the higher the dues will be.

In new communities, the developer will provide projected dates for amenities based upon what they expect the sales and settled home pace to be. Any dates you have been provided thus far were just that--Projections. As many of us are aware, we are in a housing market that has slowed over the past year. This, unfortunately may change the projected dates for the amenities to be completed.

In speaking with the developer for Archer's Rock, I have determined that they are in the initial stages of acquiring bids for some of the amenities. Once they understand the costs associated with the amenities, they will determine if the current homeowner base can support them. They may choose to stage the amenities to get them started. For example, they may construct the pool, but wait to construct other amenities. Again, it is based upon the number of residents and the costs involved.

I hope this information helps answer your questions. As the developer gains more perspective on timing and delivery, they will share the information with Chris and our staff. We will be sure to let you know whatever we learn.

Please let us know if you have any additional questions. Thanks.

Just so we are all on the same page. I did reply that I would send his information on to the Division Office and someone should be in contact soon. I will not respond past that. Thanks!

Kelly Starnes
Internet Sales Administrator - Ryan Homes
555 Quince Orchard Road - Suite 300
Gaithersburg, MD 20878
(Office) [protected] ext 42
(Cell) [protected]

I have talked with Chris and have not received a straight answer. I was sold a "planned community". During the purchase, prior to contract Chris said "the community center plans and pool would be submitted to Berkley County for approval be the end of January and that the pool part would most likely not be open summer 2006 but definitely by the following summer." I also told Chris that if I did not get a satisfactory response that "I would start parking my car in front of the model with a sign with his quotes."

His response was that "your not allowed to park on the street and I will have your car towed." I guess as people come to the model this weekend I could just hold my sign up with quotes from Chris and then call the HOA tow company to tow any visitors to the model who park on the street (most have been). I just believe I should receive what I was sold.

Good evening -

I received the concern below and will certainly forward that on to the

Thank you for purchasing a Ryan Home and someone will be in contact soon!

Kelly Starnes
Internet Sales Administrator
Ryan Homes


  • Ya
    Yam Bhandari Nov 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Lots of standing water and it has to be fix ASAP please due to health hazard and Safety concerns
    Any questions or concerns please contact [email protected][protected] or by emails [email protected]
    Thank you

    0 Votes
  • Da
    Dana R Davis Jul 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Moved in a town home 7 months ago. Siding has been damaged either by ongoing construction or lawn maintenance. Called Customer Care who indicated that Ryan is not responsible and it isnt covered under their warranty. The Customer Care representative was not only unhelpful but extremely casual.


    0 Votes
  • Lo
    Long Family Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    There is collusion between NVR Mortgage, Ryan Homes, NVR Settlement and the appraiser! We paid NVR Mortgage to represent us, not Ryan Homes. Also they made numerous mistakes.

    0 Votes
  • Ex
    Ex NVR Employee Sep 10, 2018

    Do not buy an NVR home I used to work there. I seen them use studs with black mold on them!

    0 Votes
  • Ma
    Mayannne Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    March of 2018 we had a nor'easter come thru and blew down chimney and siding on the house. I contacted their service center and was told we were out of warranty and had to contact the insurance company. The house construction was poorly done (CHIMNEY). WORST HOME builder EVER.

    0 Votes
  • Da
    David Laveck Aug 15, 2018

    Every year since 2004 we have had roof singles missing and had to be replaced, recently we had to replace the whole front of our roof. We had so many singles missing that caused leaks in our foyer. We need compensation for all the poor installation for the roof by Ryan Homes, NVR

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.