Ruth's Chris Steak House review: Service/experience

My husband and I wanted to treat my daughter and her boyfriend to a nice steak dinner, so we went to Ruth Chris.
We ordered 2 ribeye one medium well and another medium rare. They came and mine was well done and did not have the extras we added on (crab).
We alerted our server who went to reorder the steak, in the meantime my husband had cut into his and realized his steak was overdone. The waitress did not come back to check on us until my new steak was brought out. At that time she had to reorder his steak and the rest of us were enjoying our meal while my husband had to wait the manager came out to explain what might of happen the plates are very hot and the steak continued to cook.
I would assume a chef for Ruth Chris would have knowledge of this and cook it appropriately. we had to sit and wait for my husband to eat after we were all done.
The waitress was very upset and took our beverages off and gave us a trio dessert plate.
Our bill came to $310. It was a very disappointing experience, I have always wanted to come to Ruth Chris, and when I finally did was let down. Never in my life would I expect to pay for a meal at that price that was so very disappointing.