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Ruth's Chris Steak House

Ruth's Chris Steak House review: service

M
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10:48 am UTC
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Hello, I have a complaint about my experience at Ruth Chris just last Friday on September. 13th, 2019 at 8:45 pm. Not too long after being seated at the dinner table, I saw a mouse run across the room from where I seated. I am extremely scared of pests so as soon I as saw this especially inside of a restaurant I notified the waiter. She then proceeded to say "Well I would not be surprised, this is Philadelphia for you". Since I saw at the time nothing was being done about it, I tried to ignore it but my anxiety got the best of me. I traveled 2 hours from another state just to enjoy this meal and unfortunately I was not able to nor was I able to enjoy the experience of celebrating my friends birthday that night.

Ruth's Chris Steak House response
Sep 20, 2019 1:26 pm UTC
Ruth's Chris Steak House customer support contacts
Address

1030 W. Canton Ave., Suite 100, Winter Park, FL, 32789, US

Website

www.ruthschris.com

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Melody, thank you for bringing this to our attention. The health and safety of our guests and Team Members is a top priority, and we would like to know more. Please email your contact information to us at comments@rhgi.com so we can speak with you directly and investigate this matter further. Thank you!
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