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Ruth's Chris Steak House

Ruth's Chris Steak House review: dinner service

P
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4:58 pm UTC
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Hello my name is Princess Davis. I made a reservation at Ruth Chris 9/13/19 for the Pennsylvania location for my birthday. While I was there, my guests & I seen a mouse over 3 times. I tried my best to ignore it and informed the Assistant GM, Matthew, about it and he assured he would call pest control Monday morning. When I notified my waiter of the issue, she stated "This is Philly, that's normal." This only made me feel more uncomfortable, however, I wanted to enjoy my birthday and ignored any negativity. I couldn't ignore it anymore once the mouse proceeded to run over my foot. This was where I drew the line and did not continue my dinner. I was absolutely disgusted and traumatized because I'm under the impression that if a mouse comes that close to humans, it's because there is an infestation. This not only ruined my birthday but also affected the people that drove hours to accompany me on my special day. I've went to ruth chris at other locations and this has never happened, but this experience put a bad taste in my mouth. I do hope that I am better accommodated for this problem because this is where I chose to spend my birthday and it was not a pleasurable experience at all.

Ruth's Chris Steak House response
Sep 19, 2019 5:40 pm UTC
Ruth's Chris Steak House customer support contacts
Address

1030 W. Canton Ave., Suite 100, Winter Park, FL, 32789, US

Website

www.ruthschris.com

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Princess, thank you for bringing this to our attention. The health and safety of our guests and Team Members is a top priority, and we would like to know more. Please email your contact information to us at comments@rhgi.com so we can speak with you directly and investigate this matter further. Thank you!
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