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Ruth's Chris Steak House

Ruth's Chris Steak House review: Customer profiling by hostess

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9:03 pm UTC
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Your hostess young females I believe judge people by their appearance (racial profiling). We had made this reservation a few weeks ago and had asked for outside sitting or by the window and they continued to seat others who I'm sure had reservation. When it came to us they decided to set us aside for ten or so minutes and then proceed to tell us that they did not have outside sitting nor window sitting. We agreed to go ahead and take a booth with a view of people in front of the window but as we were being seated we all (4 of us) noticed and passed two tables by the window and three tables outside. Very unhappy that they treated us that way, truly it makes them look like idiots and very ignorant.
We ate our food and Ryan was very attentive and so was the young lady that brought us the bread and filled our water and cleaned our table.
This is the third time we've been to your restaurant when we come to Park City for mini vacation.
The hostess definitely need to get a high school education and a college degree and maybe go to get etiquette classes for customer service at high end restaurant and realize that people that go to eat at your restaurant have have money pay for their meal and have many accomplishments that can't even phantom

Desired outcome: Need a response

Ruth's Chris Steak House response
Aug 12, 2021 11:30 am UTC
Ruth's Chris Steak House customer support contacts
Address

1030 W. Canton Ave., Suite 100, Winter Park, FL, 32789, US

Website

www.ruthschris.com

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We pride ourselves on providing all of our guests with outstanding hospitality and what you describe is not consistent with our values or our policies. Please email us at comments@ruthschris.com with your contact information, including a phone number, so that we can reach out to find out more about your recent experience.
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