Ruth's Chris Steak House review: By the time we arrived home because our entrees have now been sitting for more than a half hour plus our travel time

Easter Sunday Take-Out Curbside 4/12/20 6:00pm P/U-

We placed an order by phone on 4/11/2020 for takeout dinner on 4/12; Easter Sunday for 6pm pickup. We ordered the $40 meal, which included salad, entree and side. We arrived on 4/12 @ 5:55 pm. It took about 10 minutes for someone to come to the car to get our name. He then went in and returned in 5 minutes with a bag and credit card slip to sign. We returned the credit card slip and headed home. We took a look in the bag and noticed that we only had two entrees, no salads and no sides. We returned to the pickup area and again had to wait for someone to come out and explained that we were missing four items and he took our bag of food back in with him, with our receipts. He comes back out and tells us the chef can't find any info on the other items and we had to tell him what we ordered. We waited another five minutes till he came back out with the bag. I took another look in the bag to make sure everything was there and noticed it only had the sides and the salads and our entrees were not in there. I started to exit the car and he came out with the other bag. By the time we got all our food it was 30 minutes later.

We were very upset by the time we arrived home because our entrees have now been sitting for more than a half hour plus our travel time. When we finally sat down to eat, the filet/shrimp entree, which we ordered rare, was on the well done side!

We were so looking forward to eating our Ruth ‘s Chris meal and ended up being very disappointed!

Scott Kammerer
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