Ruth's Chris Steak House review: bad service

March 19, 2019

To Whom It May Concern,

Owing to the very poor service that we received on the 8th of March 2019, at Ruth's Chris Steak House located on 1700 N Westshore Blvd, Tampa, FL 33607. Our reservation was confirmed for 10:45 pm. This is to bring to your notice that we are extremely disappointed, and wish to air our complaints. My fiance and I were displeased with the service and food for an intimate birthday dinner reservation for two.

When making the reservation weeks prior to that evening, I gave specific directions to bring the special delivered roses during dinner. The roses were meant to be a surprise and brought out during dessert. I also gave gratuity to all staff who contributed to the birthday surprise. When seated at the dining table, the roses were placed on top of the table.in which I found to be unsanitary and rude altogether.

The service was horrible. The waiter portrayed a large amount of incompetence and a bad attitude toward what we found to be an unexpected menu change. The waiter showed a lack of interest and empathy towards my fiance, who traveled across the country from California for her birthday. We both ordered the lobster mac and cheese. The macaroni was watery, runny, and cold. The lobster was also cold, and immediately made me feel sick. We also ordered two Mojitos which were both mixed with tequila instead of rum, Mojitos are rum based cocktails.

Once we complained about our food, the manager on duty never came to our table to apologize for the bad service and overall unpleasant experience. We spent more time traveling to Ruth's, then we did dining in. This experience was extremely distasteful and upsetting.

Please contact me as soon as possible via email or phone. Thank you for your time.

Regards,

Reginald Mcneal

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