The complaint has been investigated and
resolved to the customer's satisfactionResolved Run Local Locksmith — Overcharge and false quotes
resolved to the customer's satisfaction
This is the worst service EVER!!!
I locked my keys in the trunk of my vehical. I called GM to get a replacement key and they said it was $75 to replace a key for my make and model. I couldn't get a key from GM because I could not find the title for my car(moved recently and things are mixed up). So I decided to call Run Local Locksmith. I explained to the Run Local locksmith Customer Service Rep that I locked my keys in the trunk of my vehical. She asked the make and model of my car. I asked her the price and she said $29 minimal service Fee PLUS 35-65 charge depending on how exentsive the work is to unlock it($95 max). The rep had the tech call me and the tech said "with your make and model we cant pick the lock for your trunk we will have to drill". I refused and he cancelled the call.
I called them back again and asked them how much would it cost for them to replace my key instead. They said $120-150 plus $29 minimal service charge(so around $180). The tech came out and said he can get my trunk open without making a key. He removed the driver side plastic from my door to get to my trunk switch. HE THEN ASKED ME FOR AN ELECTRICAL CABLE. I HAD ONE IN MY HOUSE AND GAVE IT TO HIM. he hooked it up to my battery and then to my trunk switch and got it to open. he then charged me $180 to open my trunk with a cable I provided to him. without me providing the cable he wouldnt been able to perform the service. Also, charging me 180 for an unlock is outragious considering that is what they quoted me for a replacement key. I refused to sign my signature and was being harrased by him. he said he wouldnt leave unless i signed. he told me to dispute it with the managers. I called the manager juan who is WORTHLESS!!! I asked juan to reverse the charges and charge me for an unlock which is quoted to be around $65-$95). He refused. I put a dispute in with my bank. I am also putting a dispute in with the BBB. This business has to be STOPPED and has to pay for its wrongful business practices.