We visited Royal Elite Sandos Playacar on September 29, 2022 - October 6, 2022 we took a large group of 6 families.
Don't expect to have your group share a hacienda... After requesting the same hacienda for 3 of the families with children so they could share a pool, they were split into different buildings.
Don't expect to request a specific building in the adult only towers. They don't accommodate.
Don't expect to book dinner reservations days in advance for a group, you can't.
Don't expect quick check in upon arrival... It takes forever!
Country of complaint: United States
Desired outcome: no response to request, we were ignored