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CB Other Review of Royal Elite Vacation
Royal Elite Vacation

Royal Elite Vacation review: Room booking and check-in room request, dinner reservarions

T
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10:33 am EDT
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We visited Royal Elite Sandos Playacar on September 29, 2022 - October 6, 2022 we took a large group of 6 families.

Don't expect to have your group share a hacienda... After requesting the same hacienda for 3 of the families with children so they could share a pool, they were split into different buildings.

Don't expect to request a specific building in the adult only towers. They don't accommodate.

Don't expect to book dinner reservations days in advance for a group, you can't.

Don't expect quick check in upon arrival... It takes forever!

Country of complaint: United States

Desired outcome: no response to request, we were ignored

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