I loved my Sea-Dweller for 7 years, until I went swimming with it in a pool whilst on holiday. Moisture got into the watch, when I got back home I sent it to Rolex (Geneva) from the shop where my wife had purchased it. A couple of weeks later they called me to give me a quote for the repairs. After giving me a list of all the parts that had to be replaced due to water damage. They told me it was my fault due to a knock and gave me a quote of 3800 euros! (The watch was just over 4000 euros when brand new)
I am absolutely devastated. It was a wedding present and it was very valuable to me sentimentally. If I had knocked it hard enough to break the seal, I would have noticed. This model is supposed to withstand pressure of 1220 metres of depth and they're trying to make me believe that this is somehow my fault.
Does anyone have any suggestions?
I've attached a photo of what happened to the watch after the water had dried inside.
The complaint has been investigated and resolved to the customer’s satisfaction.