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Rolex review: Faulty Watch

M
Author of the complaint
9:11 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

I loved my Sea-Dweller for 7 years, until I went swimming with it in a pool whilst on holiday. Moisture got into the watch, when I got back home I sent it to Rolex (Geneva) from the shop where my wife had purchased it. A couple of weeks later they called me to give me a quote for the repairs. After giving me a list of all the parts that had to be replaced due to water damage. They told me it was my fault due to a knock and gave me a quote of 3800 euros! (The watch was just over 4000 euros when brand new)
I am absolutely devastated. It was a wedding present and it was very valuable to me sentimentally. If I had knocked it hard enough to break the seal, I would have noticed. This model is supposed to withstand pressure of 1220 metres of depth and they're trying to make me believe that this is somehow my fault.
Does anyone have any suggestions?
I've attached a photo of what happened to the watch after the water had dried inside.

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1 comments
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N
Feb 19, 2015 12:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased Rolex Oyster Perpetual from one of their distributor in Norway named Urmaker Jorgensen six months before and within this six months, I had service my watch 2 times. Still the issue is not resolved.
When I purchased this watch it was working properly. After few days it stopped working within 6-8 hours after not wearing. Every night when I put off this watch and trying to put on again in the morning I found that It stopped. But as per the company norms watch will stop working while not wearing for 24 to 48 hours.
So I sent it to service center and after their service the condition was more worst. They returned it back to me after 20 days and Now it stopped working within 4 hours after not wearing. So I again sent it to service center and now the condition is more worst then the initial one. Now it stopped working within 2-3 hours after putting off.
I am completely feed up with this service of "The world Class Company". I think this is how they guarantee about the customer satisfaction.
As per my experience this is completely worthless of paying too much for this low class service.

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