The complaint has been investigated and
resolved to the customer's satisfaction
Rogers Customs Auto Body RepairAuto Body Shop

My wife pickup her car 2008 Jetta today 10/14/2008 from Rogers Custom Auto in Elkton, MD. When she entered the car to adjust the seat she was unable and found the latch broken. She bought to the attention of the owner who said that they did not break it. My wife told them it was functional when we gave them the car to repair. They told my wife that they were not responsible since they did not break it. So my wife left their shop with a seat that cannot be adjusted and unsafe to drive. I have delivered this car to them and the scheduled date they asked with a perfectly working seat. As far as I am concerned since this is a recommended USAA Star shop they would be honest. I would never recommend them as a USAA quality shop and I would never use them again. Please dont take me wrong as for their quality of auto body work they are pretty good. But when you break something they need to please own up to it. I know they drive the vehicle from body shop to paint shop and parking area, I seen this at first hand. It is evident that someone from their shop needed to move our car and was not familar on how to operate the seat. I brought the car to their Auto Body Shop for only collision repair and now I need to be out more money for a seat repair. Please investigate Rogers Custom Auto in Elkton, MD.I am so very dissatisfied with them.


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