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This is what your representative sent to the seller on 3 January 2018:
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Dear Madam/Sir (Name of seller):
Thank you for being one of our valued sellers in AliExpress.com!
We would like to inform you that one of your buyers is requesting to get in touch with you regarding an order placed in your online store. Please see the buyer details below:
Buyer Name: seyednoureddin mowla
Name of product: Free shipping 230ml touch control usb humidifier electric cooker shape mist fogger for home office travel
Order number: [protected]
Store link: https://www.aliexpress.com/snapshot/0.html?orderId=88736926985292&productId=32837323692
Buyer Request Cancel Order
We highly encourage you to check your email, or log into Trade Manager to settle the transaction mentioned above with the buyer for better business relationship. Our online customer service team will always be available if you have any questions or if you require assistance.
Thank you for your cooperation!
Regards,
Customer Service representative
If you have any further question, please visit our Help Center at http://www.aliexpress.com/help/newContactUs.htm
Respectfully,
AliExpress Customer Service Team
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I had live chat when placing order and your representative misled me. I had a coupon code but your system did not accept it. Your representative told me to click on payment and then I would be able to enter the code. As soon as I click payment everything was over and no chance to enter the code.
Your representative asked me to cancel the order and I did so. I asked her to send me a copy of this cancellation but she did not do it. I had to have another live chat and this time I got a copy of the letter (see above).
The seller never contacted me. Because of wrong advice of your representative my bank account was charged. see below:
3 Jan 2018 DEBIT CARD PURCHASE ALIEXPRESS ALIEXPRESS.C GBR USD 12.86 incl. Westpac Foreign Transaction Fee AUD $0.49Click for details -$16.98
I want to know what you are going to do about this. I have been charged Foreign Transaction fee as well.
Please reply to me urgently. My email: [protected]@yahoo.com
