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Worse appliance repair company I've ever dealt with. I waited through 7 different appointments with a 4 hour show time on each. 4 no shows or no calls. just to have a 25 dollar defrost switch installed. Tyler the technician took apart my whole refrigerator and freezer and never installed the switch. on the last appointment Tyler decided he wasn't going to fix it and told me to scrape my refrigerator and he'd credit the $125:00 dollars I'd paid to have them start on the job, which was half the amount they wanted to fix the problem. I called the office, they said it would be 3 to 5 days for the credit to show back on my card. 7 days later still no credit applied back on my card.
Desired outcome: ridge appliance needs to credit back my $125:00 dollars.
Under no circumstances should you EVER use this appliance repair service. A young teenager type gave me an estimate. I paid $600 and waited 4 to 6 weeks and still didn’t have the parts. So I agreed to pay the service call fee, if they would return the balance of the down payment. They supposedly agreed. I received a token $200 through PayPal account that I had to open. So after 5 months of emailing back and forth they agree to send me a check for the remainder of the balance - over $300. I have yet to receive that remainder payment. They don’t even acknowledge my emails, but I will be sending one everyday forever.
Oh by the way my refrigerator that supposedly needed all these parts is working just fine! So stay away from this appliance repair.