Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Appliances Rheem Complaints #42-61
Rheem

Rheem review: Water heater faulty thermocouple ( 1 comment)

W
Author of the review
2:09 pm UTC

In Sept 2021 the pilot light went out and could not be re-lit.
PG&E determined that the thermal couple was faulty and needed replacement. Abed Sarari from a company named awhap came to change the thermal couple and said if he changes the part it probably will still not work. I heard one lie after another but he didn't stand a chance because I had my ducks in a row. He ran out of my house without telling me he was leaving. Don't used that company either, they are scammers. At this point I contacted Rheem Warranty Dept and they said me they would reimburse me for the part. I purchased the part, installed it and sent in the required information to get reimbursed per their directions. They said I should get my refund in 2 months. It has been 3 months and I am trying to get status. I called [protected] and they transferred me to who knows what and I held for 53 minutes. The woman she had transferred me to said in needed to speak to the department I originally spoke to, so I ask for a supervisor. I was placed on hold for another 30 minutes. I hung up and called back and the male transferred me to hold again for 53 minutes. Finally I spoke to Johnathon who was helpful, and he said the supervisor approved the reimbursement voucher and it will be sent out within 2 weeks. What an awful waste of two hours for a simple question. Hopefully I will not have to call them again. The (Mis) Managers of this company need to be fired and more. I cannot put in writing what should be done to the greedy pigs that in charge of this corporation.

Desired outcome: This desired outcome is to be determined in 2 weeks

More
Send message
Copy link
Report
1 comments
Add a comment
D
D
dangit555
Abilene, US
1 complaint
3 comments
Send a message
Apr 13, 2022 3:32 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Same here getting the runaround for a warranted promise to refund and still after two months no refund. i call and they say it is still being processed. Yeah right. Poor customer service. Lies.

More
Copy link
Report

More Rheem reviews & complaints

Rheem - Leaking 3
Rheem - Terrible experience! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rheem - pilot light continues to go out
Rheem - Bad hot water heater 6
Rheem - airconditioner
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rheem - Bought a house in 2021 with a Rheem water heater that had defective gas valve
Rheem - Tankless water heater 1
Rheem - Failure of a heat pump blower motor in a rheem 50 gallon hybrid water heater
Rheem - managers issues
Rheem - gas water heater
View all Rheem reviews and complaints

  1. Rheem Contacts

  2. Rheem phone numbers
    +1 (800) 621-5622
    Click up if you have successfully reached Rheem by calling +1 (800) 621-5622 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 621-5622 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 621-5622 phone number 4 4 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 621-5622 phone number
    Customer Service, Warranty & Parts
    +1 (800) 432-8373
    Click up if you have successfully reached Rheem by calling +1 (800) 432-8373 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 432-8373 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 432-8373 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 432-8373 phone number
    Technical Service
    +1 (334) 260-1500
    Click up if you have successfully reached Rheem by calling +1 (334) 260-1500 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (334) 260-1500 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (334) 260-1500 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (334) 260-1500 phone number
    Water Heating Products
    +1 (866) 720-2076
    Click up if you have successfully reached Rheem by calling +1 (866) 720-2076 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (866) 720-2076 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (866) 720-2076 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (866) 720-2076 phone number
    General Information
    +1 (800) 255-2388
    Click up if you have successfully reached Rheem by calling +1 (800) 255-2388 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 255-2388 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 255-2388 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 255-2388 phone number
    EcoNet Customer Service
    +1 (479) 646-4311
    Click up if you have successfully reached Rheem by calling +1 (479) 646-4311 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (479) 646-4311 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (479) 646-4311 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (479) 646-4311 phone number
    Heating & Cooling Products
    +1 (805) 278-5300
    Click up if you have successfully reached Rheem by calling +1 (805) 278-5300 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (805) 278-5300 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (805) 278-5300 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (805) 278-5300 phone number
    Pool & Spa Products
    +1 (256) 259-7400
    Click up if you have successfully reached Rheem by calling +1 (256) 259-7400 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (256) 259-7400 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (256) 259-7400 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (256) 259-7400 phone number
    Commercial Refrigeration
    +1 (336) 495-6800
    Click up if you have successfully reached Rheem by calling +1 (336) 495-6800 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (336) 495-6800 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (336) 495-6800 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (336) 495-6800 phone number
    Replacement Parts
    +1 (800) 268-6966
    Click up if you have successfully reached Rheem by calling +1 (800) 268-6966 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 268-6966 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 268-6966 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 268-6966 phone number
    Canada
    +61 296 849 100
    Click up if you have successfully reached Rheem by calling +61 296 849 100 phone number 1 1 users reported that they have successfully reached Rheem by calling +61 296 849 100 phone number Click down if you have unsuccessfully reached Rheem by calling +61 296 849 100 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +61 296 849 100 phone number
    100%
    Confidence score
    Australia
    +61 130 013 2950
    Click up if you have successfully reached Rheem by calling +61 130 013 2950 phone number 1 1 users reported that they have successfully reached Rheem by calling +61 130 013 2950 phone number Click down if you have unsuccessfully reached Rheem by calling +61 130 013 2950 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +61 130 013 2950 phone number
    100%
    Confidence score
    Australia, Pool Heating
    +64 98 290 200
    Click up if you have successfully reached Rheem by calling +64 98 290 200 phone number 1 1 users reported that they have successfully reached Rheem by calling +64 98 290 200 phone number Click down if you have unsuccessfully reached Rheem by calling +64 98 290 200 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +64 98 290 200 phone number
    100%
    Confidence score
    New Zealand
    +65 68 721 161
    Click up if you have successfully reached Rheem by calling +65 68 721 161 phone number 1 1 users reported that they have successfully reached Rheem by calling +65 68 721 161 phone number Click down if you have unsuccessfully reached Rheem by calling +65 68 721 161 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +65 68 721 161 phone number
    100%
    Confidence score
    Singapore
    +971 42 525 833
    Click up if you have successfully reached Rheem by calling +971 42 525 833 phone number 1 1 users reported that they have successfully reached Rheem by calling +971 42 525 833 phone number Click down if you have unsuccessfully reached Rheem by calling +971 42 525 833 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +971 42 525 833 phone number
    100%
    Confidence score
    UAE
    +54 114 896 6000
    Click up if you have successfully reached Rheem by calling +54 114 896 6000 phone number 1 1 users reported that they have successfully reached Rheem by calling +54 114 896 6000 phone number Click down if you have unsuccessfully reached Rheem by calling +54 114 896 6000 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +54 114 896 6000 phone number
    100%
    Confidence score
    Argentina
    +55 113 025 0707
    Click up if you have successfully reached Rheem by calling +55 113 025 0707 phone number 1 1 users reported that they have successfully reached Rheem by calling +55 113 025 0707 phone number Click down if you have unsuccessfully reached Rheem by calling +55 113 025 0707 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +55 113 025 0707 phone number
    100%
    Confidence score
    Brazil
    +56 228 705 064
    Click up if you have successfully reached Rheem by calling +56 228 705 064 phone number 1 1 users reported that they have successfully reached Rheem by calling +56 228 705 064 phone number Click down if you have unsuccessfully reached Rheem by calling +56 228 705 064 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +56 228 705 064 phone number
    100%
    Confidence score
    Chile
    +52 555 344 7400
    Click up if you have successfully reached Rheem by calling +52 555 344 7400 phone number 1 1 users reported that they have successfully reached Rheem by calling +52 555 344 7400 phone number Click down if you have unsuccessfully reached Rheem by calling +52 555 344 7400 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +52 555 344 7400 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Rheem emails
  4. Rheem address
    1100 Abernathy Road, N.E. Suite 1400, Atlanta, Georgia, 30328, United States
  5. Rheem social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 13, 2026
  7. View all Rheem contacts
Rheem Category
Rheem is ranked 31 among 270 companies in the Appliances category
#29 Canadian Appliance Source Canadian Appliance Source #30 Godrej Industries Godrej Industries #31 Rheem Rheem #32 Cuisinart Cuisinart #33 BlendJet BlendJet
Rheem Alternatives
Air Link Cargo Agency 3 reviews Goodman Manufacturing 28 reviews Whirlpool 1263 reviews Lowe's 2222 reviews De'Longhi Appliances 16 reviews