Rheem reviews and complaints 1
View all 98 complaintsRheem - Central a / c unit - faulty, cracked
I purchased a Rheem Classic Central A/C unit at the very end of 2006. In 2009 the exterior fan motor broke and had to be replaced. in 2011 a capacitor/condenser broke and had to be replaced. a week ago the water pan under the coils cracked and the unit is leaking water. Water pan and coils are one piece, so the whole thing has to be replaced. Quote - Cost of this last repair $600.00
I tried calling Rheem to complain about this and the sales rep pretty much told me that this was my fault for having a 7 years old unit. It didn't matter what I tried to explain to her, her words were blaming me and blaming the weather. I tried to ask for a supervisor, manager, anybody else who could help, she said the complaint stopped at her desk and nobody else could help.
I don't know what else I can do other than complain at all the rheem complain forums, BBB, etc, etc. But this is really bad becuse if their units are faulty they need to replace them at no cost.
In total I will have paid close to $1, 500 in repairs since I purchased this unit, so the real cost of the whole thing is close to $4, 000 for a 2 ton. INSANE.
They don't listen, they are blaming the customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I built a new house, and a Rheem heat pump was installed. In the first two years the system failed nine times. They finally installed a new unit that has failed 7 times in the last two years. Avoid this company at all costs. They build poorly designed products, and their company rep's are only familiar with the "current band aid to solve a problem. AVIOD RHEEM!
Our unit is less than 2 years old and I've already spent hundreds repairing it. Sure, parts are under warranty, but the labor isn't. The cheap capacitor they use is only warrantied for 1 year, imagine that. The labor charge to replace the fan motor is $300. If you have a choice, pick anyone but Rheem. I've had Carrier units that are 10 years old that never have had a problem. Trust me, don't buy Rheem.
The unit was chosen by the builder, so unfortunately consumers don't often have a choice with the A/C brands that are chosen.
I would not recommend Rheem. My heat pump went out on Saturday and now it is Friday and I have been trying to get someone to service it. I have talked with Rheem customer service which is a joke. I have talked with field reps and they assure me someone will be here today. I am thinking about talking with an attorney to get my money back and purchase something I get serviced. This is a total joke. Brand new unit and cannot get service.