Wix.com reviews and complaints

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Wow, just read through all the complaints. 99% bad reviews and about 1% ok? I have been with them for four years, and am now trying to get in touch with them via phone or their site: wix.com/contact, but with no avail. I don't want to believe what I am reading above, but it does seem that they were very quick to grab my upgrade credit card payment, to "Premium", but very slow to give me any help. My website: paulsfalls.com is down and I have no help getting it back up, and they are the host for my site. The wixs number: [protected] simply gives you a menu in English, then Spanish, then Japanese, then directs you to the wix.com/contact site and hangs up? What do we do? Paul,

I set up a website www.noglamtravel.com on Wix.com about 1 year ago. Apparently I had agreed for the auto-renroll, and in July I was charged $298.00 for renewal. I called the company - or actually emailed them - because under "Contact Support" there is no phone number given, you agree for the company to call you. I spoke with Michael Sam - a WIx Agent - and he said he would submit request for the refund and it should go back into my account in 7-10 business days. He also sent me instructions on how to deactivate my account. I followed the instructions and every time I selected "Are you sure you want to deactivate" I would push "Yes" and then get an error message. I thought maybe I had to wait until the refund was issued before I could do that - it wasn't really clear. I waited and waited - and no refund ever came to my account from Wix. I contacted Wix support today and spoke with Dominique (or actually she called me - upon my request through their website). According to her - Wix has not "approved" refund yet and they have until this coming Thursday to review the request, and if it gets approved, I might get my refund back. And I can't deactivate my account until the refund is issued. I argued that I don't understand how they can approve or disapprove a request for a refund. I have asked that the services be cancelled, they are no longer providing a service, and therefore I am no longer expected to pay for a service I am not receiving. We just went around and around on this issue. I believe they have no intention of issuing a refund.
Above is the statement I issued in a complaint to the Federal Trade Commission.
I suspect I will have to go through my bank to get these charges reversed.

definitely a SCAM service, they scammed me $30, 000 in affiliate commissions, full report can be seen at wixaffiliateprogram.wordpress.com

Scam. Zero star.
I was unhappy because links appeared, at some point after my site went live, that led directly to WIX advertisements. So I contacted customer service, which is no easy task. They denied any wrong doing, but I know there was no link to advertise for them on my site when launched. I felt totally scammed and embarrassed that any of my potential clients would only find WIX links when looking for my service.
They are unwilling to budge on the "policy" of no refunds, not even a prorated one, which I thought was a more than fair compromise. Any other company that has a yearly subscription would be willing to prorate with an unhappy customer. WHAT A SCAM/MONEY GRAB. So after the 2 week trial period you need to monitor you website for any WIX takeover but by then its too late for a refund. I feel like I paid them to advertise their business through me, too much for a one person business to bear.
I am absolutely repulsed.

I went with Wix to create a simple 10-page capstone project that was required for my Humanities Across the Arts course. Upon creating my account Wix saw greatness in my online money making potential with their ignorant banner ads like this is still the late 90s, offering an effective online business platform that could help me make me six figures with the purchase of a premium membership.

Let me back up a little bit here. As we were approaching the projects due date, my professor sends an email to the class with an additional requirement: A comments section somewhere on the site that DID NOT request the email of the commenter. He just wanted the 'name' and 'comment' fields, which was simple enough right? Unfortunately, you can't edit or remove fields from the comments page with a free Wix membership. So having already completed the site when my teacher demanded a comments section, I wasn't going to start over with a different host. And believe it or not, I willingly chose to click on one of those banner ads floating at the top of my screen, which was specifically advertising "premium membership, 7 days free, cancel anytime." You know what I'm talking about.

Since I didn't plan on indexing the site in search engines or attempting to directly make money with it in any way, I was not going to pay for it. 7 days was long enough to submit my capstone project and receive a passing grade. So, sure enough, I found myself in the cringe-worthy process of inputting my card credentials just so I could remove the dadgum 'email' field from the comments section. I confirmed my order with a slight smirk on my face, thinking I was about to cheat the system and ace this project quickly and cost-effectively, but Wix had other plans for me. It came in the form of a VIP First Priority full year premium membership for $348 immediately charged to my card and 0 days of free premium access. And it just so happens, no refund is available for that particular subscription. Thanks Wix. I still haven't seen those six figures you were talking about but I did get the stupid email field removed.

Wix is the worst possible company that anybody could do business with. they are no good, right to the core. go anywhere, but wix... scumbags! also, your website will be slowwww as hell if you use wix. bad customer service, rude on the phone, and just terrible. over charging your credit card, and not refunding you the money back. wix is bad news...

Hello to all Wix users,

Our support staff is committed to our users and as we continue to expand, it is important for us to make sure that anyone who uses Wix feels that they are being heard and addressed.

After all, our main goal is to keep our users satisfied with our product and our service. We are here to serve you, our users, and we
are eager to address the issues you have stated above/below.

Please post a comment in the following link and we will do everything
we can to resolve any technical or billing issue you may have:

http://www.wix.com/support/forum/flash/other/other/wix-unresolved-issues

Thanks,
Jordan Wix Team

I built a website for charity last year using wix and decided to upgrade as it was a photo competition and I wanted more storage. The site expired in June 2011 and wix just took the money from my account and renewed it. I have had websites before and they always send reminders and would never just debit a customer's account. I have now cancelled but I cannot get a refund as it is not the "trial period" - this is theft as far as I am concerned. The most frustrating thing is there is no customer contact or service. Unfortunately I am in England and this company is in the US - A report or complaint to trading standards here would have this company shut down. Please stay away from wix upgrades and do not ever hand over you bank details to them. The sad thing is, the stolen money could have gone to my charity. Stay clear from these dishonest people.

I had joined wix on 12/10/2018. Upon joining, I had created a landing page and a first page to start my promotions. My website with Wix was not completed but eager to apply me website with search engines, I had bought the Unlimited plan with a deal that I could not pass up with a free domain for 1 year, connecting the domain, a $300 ads voucher. It was a good deal. Upon buying this monthly plan, i noticed I had not received my domain or the $300 ads voucher. I had contacted Wix.com support team to help me correct the issue and was denied the domain and was told I had to pay for it and was told that the domain come with a yearly plan and not the monthly plan as stated in the screenshot below. A video was sent to me by email showing how to "buy" a domain. I had replied to the email stating the domain was free with the purchased plan. No further attempt by the support team was made to correct the issue. 2 hrs of waiting for the reply, I had to look up their phone number online to give them a call. No one answered the phone and was directed to a voice messaging system and was given the opportunity to leave a call back number and the support team would contact me back, but there was no option to leave a message nor was there a beep to indicate a recording. 3-4 hrs later of no further contact, I had wrote Wix.com to cancel my plan and to put the money back into my account with a full refund. On 12/11/2018 I received an email from another support member stating the domain was free but I had to pay for the connection of the domain and that if I wanted to cancel my plan, I would have to go online and do it, which is not true due to an email suggestion is legal and is foreseen as a legal binding contract. I had inform the support member that the connection of the domain was come with the plan and I had not received my domain. No further attempt to correct this issue was made. On 12/12/2018 another support member had contacted me stating I had to pay for the domain and there was nothing else that they could do for me. I had informed this support member that the domain was free with the plan and showed a screen shot of the plan stating the domain was free, and informed him that I had filed a complaint against wix for fraud, misleading content and false advertising which is against the Lanham act 43(a) and if the issue is not corrected, a lawsuit will be put into motion and all things between wix and I were being recorded and kept for evidence to back my claim along with reports from the BBB and other external website complaint sources. No further attempt was made to correct the issue. On 12/13/2018 I received an email from another support member stating I had to pay for the domain. I had replied to this support member that I had contacted the CEO of WIx to inform him of a 30 day notice to a lawsuit due to the illegal acts against cosumers and had shared with him the evidence along with URL's leading to complaints against Wix and told him the compliants will be presented in court and the federal charges that will be filed are: False advertising, misleading content, fraud, compensation for the build of the website, and court cost will be paid by Wix.com. Wix should not be anymore and I will push the issue to have them shut down, removed, and discontinued.

I would like to join andy lawsuit against Wiv. I have a horror story to tell.

plz refund my money your team not anwer me myrTicket number [protected] why you dont refund my money . in your site it is mention 14 days replacement

Case is in process. I have a very bad feeling about it. I paid for the unlimited version during 2/15/2016 to 2/15/2017. Take or add 1-2 days. When I realized how much would they charge for renewing the account, about $150, I immediately requested cancellation before the charge was posted into my bank account (it was already in there hanging open). Oddly enough, the charge was posted almost immediately after I submitted my request. This may have been a coincidence, but it seems at least suspicious. I called customer service, and the lady who attend the request refused to help with the situation over the phone. This sort of charges could only be dealt with their request form at their website (which beforehand gives you heads up that since the payment was already processed your request does not qualify). You could still send the message sending a review. That's why I did. Today February 8. Charge for service was posted today into account, I requested cancellation yesterday when the charge was not already completed. Today, instead of stopping the charge I had to request a refund. Customer service on the phone was not helpful at all.

Note that the service for which I am been charged has not begun already. The unlimited service I paid for [protected] is still running for a few more days (ca. February 15) .

I will have to wait for they to reply back and see if they will refund me the ca. $150 dollars for the unlimited version, which I do not want for [protected]. My fear is that they will wait too long so that the service roll over and then there is an excuse not to grant the refund. I'll give an update on how the situation resolves. It does not look very good right now.

I logged on to their free website design years ago, I may have paid for something since they have my credit card, but the website I made is not even published and I see that they have been charging me $150 every year for at least the last three years for something I don't use. My credit card expired last year and somehow they were still able to get the charge through...are they making up expiration dates? Seems like a dishonest practice. Always thought the expiration date was for consumer security. When I call them they say, press a number and we will call you back at the the number you are call in from at a certain time, but they never called. - so frustrated

I too am being charged for something I have not even published through wix.com I have sent them emails during the past year to cancel my subscription but yet they charged my account with $194 . When I confronted them on this, on their billing site they said it would be canceled 12/16. So apparently they are not going to refund my money. I have recently become a widow and cannot afford something I am not using.

Dear Wix users,

Our support staff is committed to our users and as we continue to expand, it is important for us to make sure that anyone who uses Wix feels that they are being heard and addressed.

After all, our main goal is to keep our users satisfied with our product and our service. We are here to serve you, our users, and we
are eager to address the issues you have stated above/below.

Please post a comment in the following link and we will do everything we can to resolve any technical or billing issue you may have:

http://www.wix.com/support/forum/flash/other/other/wix-unresolved-issues

Thanks,
Jordan Wix Team

They have been charging me the monthly fee for 5 months after I ended my premium with them. They've charged me $25 for a product I'm not even using, which I cancelled and have emailed them to reinforce this. They are still charging me too this day. I removed my account details from my package, They still charge me. On manage premium it says N/A for next invoice date and it says my premium package is cancelled and yet a new invoice appears every month.

I have had the same problem. They told me they were closing down my website for non-payment and that my credit card is not working and to give them a new one. I emailed to them that my credit card is fine and to have customer service call me since there is no phone number. They sent me back a message saying I did not reply in 24 hours.
Meanwhile, I would like to sue them - but some one needs to collect a list of all of us to do a class action lawsuit against this company.

If you would like I could take charge of it - you can email me your information at houseofrhona@sbcglobal.net
Or if someone else would like to lead this. please email me at this email and I will give you my information.

There NEVER REPLY to my Questions about Support ...

They send an e mail back saying that I haven't replied in 24hrs. so they close my case ...
THIS IS A SCAM !

[censor] !
but, I paid $100, for one year with wix.
I have a nice website, doesn't work fast .need more help from them, but they will not help !
No phone support !
I hate them !

Wix has attached my PayPal account to a completely separate Wix account. They have been charging me since May 2022, we are now in January 2024.

When questioned how this happened they don’t have a response. They refused to refund my money nor are they able to explain why or how this happened. The person whose account it was attached to does NOT have my PayPal account information so they were NEVER able to complete a second authentication with PayPal. WIX is a SCAM!

I have contacted Wix for over a year on illegally debited my account monthly with no resolve. They refuse to acknowledge or deal with my contact / emails and I cannot get through to them. They will not stop taking the funds and in fact then take random amounts when suits them it would seem.

$438.00 taken on October 6 2022

URGENT cannon upgrade WIX account from Connect Domain to Combo

Ther is no option available for that.

DONT want my CREDIT CARD charged again for the SERVICE I ALREADY PAYED!

i have had 2 transactions taken from my personal bank account by yourselves one for £102.00 and £12.00 both unauthorised... I tried to log in and once logged in it is showing no invoices no past bills etc. could you kindly investigate this asap.

Yvonne Cowley
Barclays Bank
uk

I opened a wix.com account with a back pay disability claim. I am retired. In two weeks they took out $6, 400.00 and left me with -600.00 not even enough for food. Happened 2 weeks ago 8/8/2019.

Social Security has been notified not sure resolution. Im just tired.

DKalan

my credit card was charged withiout my approval though i have changed my company name. the mail box is unable to access though my card was charged. info@successfactorsconsultancytld.com. kindly refund please. Thank you.

WIX.com Completely scammers
Post your experience also at
https://www.facebook.com/groups/307086409948575/
A dedicates group for wix clients scammed by these guys
Thanks

Ralph, London, England.

BEWARE of this company! Once they have your card details, it almost seems impossible to stop them taking your money for a stupid website that is no longer even up and running. I even cancelled my debit card when my bank told me they'd taken money on the card rather than direct debit, got a new debit card with new numbers and they have STILL taken my money yet again. How the hell can they do that? My bank now says they can't stop them even though banking regulations 2009, says they have a duty of care to stop repeat transactions! I've tried in vain on their website to cancel it, there are no numbers to call, my only choice now is to change banks altogether! What a load of stress, I don't understand how they can get away with this in 2019. From one seriously unhappy customer venting frusration :-(

because i have planed a wrong website so plz refund my money back