I was a Gate.com customer for over 20 years (back when they were Hostway). This year, my VPS became corrupted, and technical support was unable to fix the problem. They set-up a new VPS, but it couldn't support the version of PHP required by Wordpress.
Gate suggested I go to one of their "sister companies" instead. They refunded me for the original VPS, but they claim I didn't respond to a cancelation request for the second VPS - even though I confirmed the request to agents by phone multiple times.
Over 5 months, I've lost track of the number of hours talking to their support or customer service reps. There are some good people there, but the overall service and experience have been completely abysmal.
Read all the mice type before signing up (i.e. DON'T SIGN UP). In order to cancel your hosting you need to phone them, you cannot cancel online. Their fees are non-refundable and non pro-rateable. Meaning if you have a dormant website and need to cancel it a day or week after the last billing cycle - you will be charged for the next full billing cycle. This is legal, but unethical. It tells you where their priorities are. BE WARNED. Find hosting where you can cancel your account when you choose to.
Over the past year, Gate.com have consistently offered a terrible service. They are also slow to respond to issues with their service. They deliberately offer a slower service than premium paying customers, and make sure that my site runs slower than any other I've ever come across online as I refuse to pay the extra cash for a very basic service. This is a con, my site used to be with Winsave - who were wonderful - but were bought out by these cowboys.
My business site has consistently been extremely slow to load and occasionally even disappeared from the web. Most recently (April 4th) they were hacked by 'Fatal Error Group' who entirely removed my site from the web and replaced it with a clown image and the words 'Hacking is not a crime'. My site is still not up and running and I'm starting to lose business. Gate.com have refused to answer my messages politely asking for service (copies available), and I now require a full refund for a year of misery $99, plus money for my hours of trouble this week (which could initially have been placated by the simple courtesy of a response from Gate.com), plus for them to transfer my site to a new host company.
This company has been sending me a bill for website hosting that I shut down with a compay they purchased 3-4 years ago. I called them and emailed them 3-4 times. They ignore my requests to stop sending me bills.
bottom line - this is a shady company - do not do business with them.
I signed up for service through gate.com. When speaking to the sales person, I made it abundantly clear that I needed a very specific service. the sales person assured me that there would be no issue and that gate.com could provide the needed service, and that if gate.com could not they would cancel the account with no charges. I spent a couple of hours working with tech support and getting nowhere. I then stated that I was not going to invest anymore time and would like the account canceled. There was some hesitation on their part, some argumentation, and then the comment "ill cancel the account."
Several months later I reviewed my account to find that I had been charged continually months after the "cancellation". I spoke with Gate.com and they said that there is no evidence of my request for a cancellation in their notes, and therefore they would not refund me. I then let them know I would pass the issue along to my credit card company (chase) for their mediation. Chase credited my card to the disputed charges a couple weeks ago. Today 7/9, i received a letter from RMCB collection agency (New York) demanding $19.90. I attempted to contact RMCB but it was purely automated. Gate.coms records do show that after the initial couple of hours attempting to setup the account, I never used the account again (as I had believed it to be canceled per my request.)
Furthermore, gate.com never contact me asking for the payment of 19.90. I assume that my credit card company won out in disputing the charges, and gate.com reacted by sending me directly to a collections agency.
I had set up a website through www.gate.com, a web hosting business. The website worked ok at first. For the last 8 months my website has not worked and I contacted gate.com several times to resolve the issue. Each time, they told me that they were forwarding my request to their technical support department. After about 2 months of the website working, I asked them to cancel my account. I was being charged monthly and I told them that I was no longer interested in using them as a hosting company. I explained why and they said they would cancel my account. 2 months later I noticed that I had 2 charges from them, one for each month. I asked them to cancel my account again, and told them that they should have cancelled it 2 months ago. They continued charging my card. Finally, a few weeks ago I emailed them again, and I received a confirmation email saying that my account was cancelled on the 12th of March. On the 21st of March, a charge from gate.com came through on my bank account again. I finally gave up and went into my bank and had to place a stop payment on all transactions from this company and I had to get a new Visa Debit card with a different number. A couple hours after I got my new card, gate.com emailed me and apologized and said that my account was cancelled (AGAIN) and said they would refund the last charge to my card on file. I won't ever see that money because I changed my card number and I will not give them the information for my new credit card. This is a terrible business that is not organized and has no idea what is going on. There must be a lack of communication. Their website is actually very hard to navigate and they steal people's money. If they wanted to make amends, they would need to refund my money for the last 8 months of service, since my website didn't work at all during that time.