W.B. Mason reviews and complaints

On 2/10, I contacted *** over a billing issue. The customer service representative admitted to me they received a check written out to a major grocery store chain for over $300. Instead of forwarding it to that grocery store or returning it to us, they decided to fraudulently deposit the check for themselves and keep the money as if it were paid to them! If I could give them a 0 star review I would!

A family member of mine received an email with a code. They sent the email to me so that I could use the code to purchase an item as a birthday gift. I went online and ordered the gift and used the code on 3/2. I signed in to my acct this morning to check the status of my order to find out my order was cancelled. No email notification or explanation regarding the cancellation. I am very disappointed and will be taking my business somewhere else

This feedback is provided with regard to WB Mason's sales team in a certain location, as well as their associated management. Specifically, a sales representative with whom I had multiple calls and texts in January and his manager, for whom I left several voicemails (March 8th and March 10th), for which there was no return call.

We were looking to engage with a local distributor for a host of needs for our food business including but not limited to deli containers, bags, labels, etc. The sales representative committed to getting samples to me and when I reached out to him to follow-up on where the samples were, he promised he would never again be remiss in getting back to me and that he'd have the samples to me within 1 - 2 days. I never heard back from him. I did let him know in our conversations that this is a great opportunity for WB Mason not just to get our business but also that I had a lot of other businesses I work with who are looking to stay local and perhaps switch over to WB Mason.

What a deplorable example of two employees that, especially during challenging times, had the opportunity to get new business but squandered that opportunity. Now I will be sure to advise everyone I know, and work with, to steer clear of WB Mason and to be aware that employees of your company are not communicative or responsive, nor are they looking to gain new customers.

I LOVE THEM! Our representative has been absolutely amazing. We had some issues, specifically with delivery, and she fixed it right away! Everyone at the office is so happy with how fast we receive our items. Our contact is such a joy to work with. She's definitely the reason we stayed and will be staying with our current supplier.

If I could give them a 0 star raiting I would. If I were to write out the absoultely terrile experience I had with them I would be writing a short novel, but I will say this...They showed up at my place of business several times being very pushy for our business. Claimed that their customer service and pricing would beat that of any competitior. After a while we decided to switch our office supply company. This turned out to be the worst customer service experience I have ever had. The first two times we ordered 1 or 2 things and we got them on time. After that it was all down hill. I would not recommend this company to anyone. It doesn't matter what you are trying to order, there is a significant wait time for any type of order to be placed. They don't get quotes or orders filled in the amount of time they indicate and they don't communicate with you about anything. Their reps have terrible customer service. They don't care if they lose clients. They do not try and make anything right when they make a mistake. They make numerous mistakes and don't care to fix them. When I expressed concern for what was going on the rep basically said there was nothing she could do and left it at that. Terrible, just terrible. I am so beyond disappointed I am at a loss for words. Good luck to anyone who attempts to use them.

I ordered a high-end webcam from them in late August. Two weeks later a completely different subpar webcam arrived, and the shipping invoice does not match my order invoice -- clearly a different product. When I called they said that "the item was out of stock so we sent a comparable one". That's not how this works, if you want to substitute something you need to ask me, and I would have just said no. And the internet says that what they sent me is not even close to comparable. I told them I wanted to return it and was told that a courier would arrive with a shipping label. 2 weeks later and still no return label. So now I'm stuck with a subpar webcam that I don't want.

The item I ordered was delivered to someplace else. I called customer service and was told they would resend the item to me. Then I received an email that said it is out of stock (which it wasn't) so I cancelled the order. I checked my credit card account for the refund which was not there. I called customer service again and was told I was given credit on my account but when I looked there was no credit there. I told her I wanted the money returned to my credit card so she said she would check on it and did not get back to me. Worst customer service! And of course they still owe me money so I will now try to reach the CEO's office. They should get NO STARS.

I placed an order on 10/29. Received an email on 10/30 that the items were on backorder. Received an email on 11/2 that the items where now in stock and would be delivered shortly. My account on the website doesnt show any tracking info. Called 11/5 to get tracking #, Rep stated that he had to contact the warehouse and email me the details. No follow up received. Called 11/6, Rep stated that my order should arrive by 11/9 or 11/10. Asked for tracking info, it was unavailable (but you can see when It'll be received?). Called 11/11, rep stated that he needed to contact the warehouse for tracking info and call or email me with details. No follow up received. As of 11/13, my order has not been received. I understand the shipping delays due to the pandemic. What I can't understand is not being able to track my order and the terrible customer service, especially throwing out expected delivery dates without any tracking info. available.

they stink... we are a vendor, after 8 emails to a/p all we get are excuses. "the salesman did not sign off", we dont have the purchase order you refer to, the supervisor is not here" They have a 2,016.33 balance that goes back to OCTOBER And it is not APRIL . Terrible company to work with. Also, give quotes, salesman makes changes to more expensive items and denies the new quote. DONT WORK WITH THEM.

Worst service EVER! I made an order on 5/26 and still have not received my item. Still listed on their website as available in 5-7 business days but am told it's back-ordered when I called. Showed delivered on 6/29 when nothing was delivered and they had to re-issue the order... two months later I'm still waiting. DO NOT ORDER FROM THEM IF YOU HAVE ANY OTHER OPTION!

Ordered a name brand product. They had a good price on a *** webcam. Shipping was a lot but still it was a good price. Two weeks later a cheap no-name webcam arrived. Not a counterfeit - the cam was a totally different brand. They just shipped me a cheaper cam. That's one way to have great prices. Ha!

Purchased a calendar well over a month ago. They charged my card and never shipped the item. I've reached out more than once and no one has responded. Really disappointed and unhappy with this poor response.

I have been asking WB Mason to pick up their broken water cooler & bottles of water since Fen.2020 They keep charging me. I have called many times When someone does decide to answer they say they will call back with a day & time No one calls back

This company charged me almost $300 for a product they do not have and cannot deliver.

I ordered a high-quality webcam from WB Mason on 8/31. The inventory status at that time on their website stated 'low inventory'. Then on 9/4, I checked the order status and it said 'back ordered' and then later changed to 'manufacturer out of stock'. So I sent an email to the customer service contact email listed on their website asking for my order to be cancelled unless they actually had the webcam in stock like their website stated when I had originally made my purchase. I got no reply to that email. I sent several emails but got no response. My bank account was showing strange activity as well. It first showed the cost of the webcam ($52.47) without the shipping cost and then changed to the full amount ($62.42).

When I re-checked the status of my order on their website, it showed that the item was finally being shipped via 'third party shipping'. I thought, 'Great, soon this will be over and done with.' But then I received the package. I was shipped a lower-quality webcam. That is not what I ordered, I was not contacted about a substitution, and the lower-quality webcam was cheaper, but there was no cost adjustment from the higher quality webcam. So I sent more emails but having no response to them, I called the company. I have now spoken to their customer service four times, being told that they will refund me the shipping and the item cost but never having anyone process the order to return the webcam.

Finally, they scheduled a pick up from a courier on 10/17 and the item was delivered back to them on 10/22. Their website showed a return being processed but only for the cost of the item ($48.98 + $3.49 tax) but nothing about the shipping cost ($9.95). On 10/28, I called them back to get the shipping cost refunded as I was told that they would. The representative told me that she would immediately process the shipping refund. It was put back into my bank account the next day. But I am still waiting on the rest of the refund for the webcam ($52.47). Their website shows my refund as an 'open order' and laughably states that the reason for return was that 'I no longer need the item' not anything about being sent something that I never ordered. It has now been almost two weeks since they received the webcam back and I want my refund to finish being processed.

I want to cancel my order and get my money back completely. I have tried to call them numerous times without any luck. I have also emailed them with no response as of now. This order is also on backorder so there shouldn't really be an issue with canceling it since it's not getting delivered any time soon.

On March 13th and 14th, I purchased three bottles of large hand sanitizer and two packs of disinfectant wipes on the WB Mason website. The site allowed me to purchase the items, which all amounted to almost $115 after taxes. It's been over a month since I placed the orders and I still haven't received my products. I called WB Mason three weeks ago, and the customer service representative stated they were already out of stock when the order was placed. She mentioned that the system was still allowing customers to order the products. The representative advised that the shipment might come in April, but when I checked the site today, it's still showing the same status as "In Process." I believe WB Mason purposely allowed customers to purchase hand sanitizer and other high-demand products because they wanted to capitalize on the situation, knowing that most places were out of disinfectant wipes, bleach, and hand sanitizer. They were aware they had no stock, yet they allowed people to continue purchasing online. This is a horrible business practice. I am undergoing medical treatment and was searching everywhere for hand sanitizer to use during my sessions. I was relieved when I thought WB Mason had what I needed. It has been very disappointing to learn that this company was willing to take advantage of people in their time of need just to make a quick profit.