W.B. Mason review: Unwillingness to support their customers when issues arise.

Our recent experience with W.B. Mason—specifically with supervisor Celah Teschner—has been extremely disappointing and unprofessional. We originally ordered Universal brand name badges twice and, on both occasions, received an entirely different brand that was not listed on their website and did not meet our needs. Despite clear documentation, receipts, and prior communication acknowledging the error, Celah claimed that W.B. Mason “isn’t doing business with Universal anymore,” using that as justification for refusing an exchange for the correct product.

When we asked her to honor the original price and simply exchange the incorrect items for another name-brand alternative, her tone shifted abruptly, and she refused to provide any resolution. Instead of standing behind their mistakes, she dismissed our concerns, even though we were shipped the wrong product twice and charged for items we never ordered.

What makes this even more unacceptable is that this is not the first issue we’ve encountered with W.B. Mason. Throughout the past year, we have repeatedly received products we never ordered, and we’ve experienced numerous shipping delays on items marked as “available” that either never ship or take far longer than promised. These ongoing issues show a clear pattern of poor oversight and unreliable service—not isolated mistakes.

The lack of accountability and the dismissive handling of this most recent situation by management—especially after our long-standing business relationship—was the final straw. Having a supervisor refuse to correct a mistake that originated within their own shipping and inventory processes is beyond frustrating and demonstrates a serious disregard for customer service.

Because of this experience, we are extremely dissatisfied and will no longer be doing business with W.B. Mason. We expected professionalism, reliability, and a willingness to correct errors, but instead encountered the opposite.

We do not recommend this company based on their repeated mistakes, lack of transparency, and unwillingness to support their customers when issues arise.