3 locks changed, 2 deadbolts, one knob type lock, all keyed the same. $300. later, only one of the locks seems to work properly although all three are in constant need of having screws tightened just to keep the lock in the door.
I located this so-called locksmith from a local yellow pages, the address listed is on a street less than 5 minutes from my home. I was in a hurry, so this appealed to me. After at least a 2 hour wait, the "locksmith" showed up and informed me that he was out of North Houston. I am no where near North Houston, I am south of the city and not even close to South Houston!
One of the deadbolts is completely useless as it is in a french door with glass and locked, OR unlocked the key has to remain in the door because it will not come out! This is useless, any intruder could easily break the glass in the door and unlock it.
The knob lock has NEVER worked properly, it has to be messed with to simply turn to lock or unlock from inside. Normally, when the little gadget is facing upwards, your door is locked, not so with this lock, sometimes it is the sideways angle. These people are crooks and I so wish I had began my complaint campaign the day I realized how badly they had ripped me off.
Horrible people and very unprofessional showed up 4 hours later assured that he was gonna fix my transponder key for my vechile he was sitting for two hours and couldn't even make the key, he actually got it stuck in the ignition, he told me the whole car shut down and got stuck he didn't even know how to boost the car let alone make a key. He got so nervus he thought he shut down my security system that runs the car he ran and pulled off asking for money. I responded for what you messed up my car. Then I called the company they lied and said they didn't send anyone to my home I was heated then I responded I have your messages on my phone saying I'm doing another job will be there in 30 mins so for the wait, and also wrote down your lisence plate because the man seemed weird to me any way and I also mentioned I will take you to court if I have to he changed his tune real fast and he was like I'm sorry will have our manger call you I'm the morning to settle this. I had my friend boost my car and the key came out. They were so dumb they couldn't even do that and they wanted me to pay 400 for that? I just didn't want to deal with those crooks anymore I was happy he didn't mess up my security system so I had to call the local locksmith to fix his mess and the man told me thier a bunch of scam artists and it happened to 3 people he knew they come by in an unmarked vechile that should of Bren the first sign that USA locksmith Is not legit company, the man who had to fix my key had the name all over the van and they are reputable. He mad my key in 15 mins my car started right up. Good thing USA didn't ruin my car but I learned my lesson.
Over the phone they told us it would be $55 plus hourly to let us into our apartment. We locked ourselves out. We waited over an hour for them to show up and really needed to get into our apartment at that point. This is part of how they get you. They then charged us $350 dollars for 10 minutes of work to let us back into our apartment.
They know if they tell you the real price you will not use them. They also know that after you have waited you will be desperate to get into your home/car/business and will not have a choice but to pay their outrageous fees. USA Locksmith s is a "referral service" but they processed the payment. The local name was Ridgewood Locksmith (NY, not NJ). Once we told him that we were going to pay with credit and not cash he charged us $50 more.
I searched for a locksmith on google after locking my keys in my Jeep last week. I called usa locksmith because they said they were servicing the bellaire, galleria area. I called and recieved the quote of $39.50 to come out and $25 for labor. I was told the locksmith would call me and he did with in about 20 minutes. The locksmith was here fast. He used an air pump that resembled a blood pressure cuff, he put in two spots on my passenger door to get it slightly ajar. Then he used a small claw to pull up my lock. It took less than a minute before he had my door open. I was impressed until he charged me $125. I told him that's not what I was quoted so he gave me a number to customer service. I called them that night and was told I would have to call during business hours. I have not been able to get a hold of them since. Complete rip off!
This company scammed us into paying 593.85 for drilling out locks that they said were broken (and were not), and installing new locks (which were the most expensive they had). After I told them that I would not have chosen the most expensive locks if given the choice, the customer svc. rep. told me that he would refund me 60.00 (and my bank said he never did). We called them and asked them to remove the locks and refund us our money at least just for the locks, and that we would cut our losses with the 230.00 charge for drilling out the locks, and they refused to give us our money back, saying that their 90 days work guarantee was whatever they interpreted it to be.
USA Locksmith is horrible! I called and they took my request, sent my phone a text with information in it (which I get texts but what if my phone couldn't and I got charged for them) at no time did they ask if they could. Then I tell them on the phone please have the guy call me before he comes out. (I was shopping prices) Well the guy shows up from USA Locksmith and he hands me a pad and I was like well I wanted prices before you came out. He then proceeds to tell me that it's going to be $150.00 I told him no, Pop a Lock does it for $48, that's why I told the company to call first. He said he doesn't drive for free. Well I didn't ask your company for pricing before you drove for no reason! Then he proceeds to yell at me and then says he will do it for $80, which I then was mad and upset so said go ahead...
He tries for 17 min and can't get it open... He says for $15 more dollars I will try this special tool and it will get it... I say ok. He gets in his truck and drives off, leaving me completly stranded in downtown Houston!!!
So thankfully Pop a Lock showed up and opened it up in less than 3 minutes!!! $48.00 OMG They are the best! Pop A Lock saved me and did it cheap and quick. USA LOCKSMITH IS HORRIBLE SERVICE!!!
Alicia Wilson ~ Stranded in
I was on my way to a training class and clients of mine were locked out of their new house because the agent came and got the combo lockbox before my client could get there. We felt that we should pay for a locksmith so I looked one up on my web browser on my phone and thought I was calling a local company. I was told it would be $39.00 for the service call and $45.00 for each lock that needed changing. I asked about having them rekeyed. I explained that my client could not get in the house and she had painters there waiting to get in to paint. I gave them my credit card based on these figures and thought at the most I would be out around $150.00.
I was in my class and I get a call from someone named Brian who tells me the bill will be over $500.00, I was floored I was helpless. My employee talked to the technician at the site and told him to take his locks and leave - he said he couldn't take them off because then they would be used merchandise. My client asked the guy to stop the work and leave and he would not. I told Brian I objected with the charge, but he said he would be charging it anyway and he had my cedit card number. I told him that is not what I agreed to and I would be taking it up with American Express. Well I took it up with American Express and they came down on his side - I was so mad! I feel totally taken advantage of and ripped off - These people are crooks! DON"T USE THEM! If I can help fight them I will.
Do NOT use this company for lockout services! I locked myself out of my home and a friend contacted USA...
We were moving from Germantown, MD to Plano, IL when I got locked out of our new house. I grabbed the rental car key and not all of my keys to move my car into the garage. As my husband was not flying in until the next day, I needed a locksmith to get into the new house. Since I was desparate and did not know the area, I had sprint mobile pick the first locksmith they could find which was usalocksmiths. What a mistake that was. First, their dispatch could not find our house and was asking for roads around it of which I had no clue since we were just moving to a new state. Second, they stated that they assigned me a technician which would be there in about 45minutes which was about 45 minutes after I had first called. When that 45 minutes was up, they called stated that the technician claimed to not have received the job order and they were sending out a technician that was much closer but the lockout fee was $255.00 when they originally quoted that it was going to be $55 plus labor. Soon after getting off the phone with them that time, that technician called stating that he was at least 60 minutes away and had no clue where the house was as they just stated a route number the house was off of rather than a street address. I agreed to the later time since I really had no choice. When the locksmith showed up, he looked at the lock and stated that it was a high security lock and therefore he had to drill the lock out. This was a lock leading from the garage to the house and doubted it was a high security lock. However being female, alone and in a strange town, I agreed. After he drilled out the lock, he told me just drilling out the lock was $255 so that was the only thing he was planning on doing in any case. He installed a new door lock which cost $189.00. He rekeyed the lock so it matched the front door. All in all, it cost over $600 dollars to get back in the house which is exorbiant. I am originally from the DC area so I know when I am getting screwed. Unfortunately, USA Locksmith does not realize that I have worked in law for the past 10 years and will vigorously pursue this. I have already launched my first tirade at sprint for having the listing in their service for such fraudulent services. I urge you never to use their services.
I went to yahoo local to find a local locksmith to just cut the lock off my mailbox. It rusted and the key broke inside. Most phone numbers of locksmiths listed in yahoo local were transferred to USA Locksmith and not the company that was listed. I called twice and was told BOTH time that it was $39.50 for the service call and another 30 something for a lock. But I didn't want a lock, only for it to be cut off. The guy they sent out was fine, working out of his mini van, but wrote me a bill for $80. I wrote on the bill that I was quoted $39.50 to cover myself and that I didn't agree to the payment. I called the company and was hung up on. I called the next day and the "manager" Richard basically said too bad. I told him I was putting in dispute with the credit card company and he told me "go ahead, they work for us too." NEVER USE THIS COMPANY!!!
Contacted USA LOCKSMITH to change the locks on my property. Service tech spoke fine English until he came to the property and it was convenient for him to not understand English and my requests regarding rekeying the property rather than changing out the locks. He certainly used the language barrier to his advantage and the fact that I was female. He did not clearly tell me what my charges would be. And they were no where near what I was quoted over the phone by the office staff. My hands were tied once he had the existing locks removed. The tech just kept insisting the he "give me goooood price!" What a joke. He so far overcharged me it is disgusting. I paid nearly $1500 for 4 knob and deadbolt combinations and one knob lock. I was TRIPLE CHARGED!!! I paid him with a check and after he left decided I got burned so I put a stop payment on the check and called the company. ( I even had my rental agent and a class A contractor speak to him before he left regarding the over charges. He responded with offering a business card. ) Eventually a manager called back and we renegotiated for a "discounted rate" of $900. After our discussion it was agreed that I would send a check to P.O. Box 1140 Hackensack, NJ 07602. Don't you know they sent the tech back to the property. I would not have answered the door if I knew it was him. He was very insistent that I write him a new check then and there. Foolishly, I rewrote a check and paid him. Of course he tried to tell me a different amount and tried to add additional tax. I refused. He became confrontational and threatening. As a woman alone in the property, decided it was best to pay him and get him out for my own safety. Knowing I was still over paying I was on limited time so got him out. A COMPLETE RIP OFF. He installed knock off locks made in China. All were keyed the same ( I saved the boxes the prove this) yet he charged a fee for keying alike. Charged $125 for a lock out fee that most locksmiths charge about $15-35. I have made multiple attempts to find a corporate office to file a complaint. To no avail. I do not think one exists, yet there are numerous locksmiths that operate under this "mother" company all over the nation, yet use different business names. SCREAMS SCAM ALL OVER IT!!! You have been warned. Sure wish I was, but circumstances required me to move forward. DO NOT USE USA LOCKSMITH or any affiliate whose phone line dumps into USA LOCKSMITH!!!
I was connected to this company when I used the Yell0w Pages on my Verizon cell phone to find a locksmith. I had locked myself out of my home and car. It appeared that I was calling a local locksmith, but the person that came out was not from the local area. The dispatcher told me that the cost was $55 plus a service fee. However, the service fee was $55, and the cost of unlocking my car was $189. I was told that that was because it was an emergency and because it was on a weekend. I paid $244 for a service that would not normally cost more than $75, even if it is an emergency, even if it is on a weekend. Gimme a break.
The whole thing was very shady and strange. The technician arrived in a private vehicle, not one bearing a business name. My keys were in my car, so instead of using a jimmy bar, he slid two little air bags between the door and the jamb and pumped them up so that he could pull the lock on the door. While he was doing that I asked him if there was a chance that that would damage the car and he just said, "Of course." So when he shut the door again, the door was clearly bent, which I pointed out. So he opened it and bent it back manually. It appeared to be normal, but I'm going to take it to the car wash and make sure it doesn't leak.
My suggestion: DO NOT USE THIS COMPANY. I was stuck without any other choice, but if you have a choice avoid them. Take down a few numbers of local locksmiths and keep them handy in case you lock yourself out.
When you call the 800# they tell you that the service call is $39.50, then when you ask about the service cost they tell you that you have to work that out with the technician that comes... He came and looked at the lock. When he handed me the claim receipt, all it had was the $39.50 charge listed... he opened the door, took the receipt book then went back to his truck and came back with the lock out fee of $179.99!!! Then asked if I was using my credit card, I said yes... when back to his truck again and came back with another charge of $15 for tax... advised him that Maryland doesn't tax on labor... he said they did... I was at a disadvantage... it was late and I was locked out with three young children on my front porch... the technician obviously saw this... a reputable company would have a set amount and should be able to give you a cost range, at the very least.
I scheduled a change to a few locks on a property that I own. I inquired as to their rates for locks etc...
This company charged me $180.00 to unlock the front door of my third floor condo. After I reluctantly paid I...