Ubreakifix reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Ubreakifix
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uBreakiFix needs to be held accountable for their scams, intentionally damaged our $500 micro PC and $300 hoverboard to charge more for repair, but told on themselves because I had asked for a quote to upgrade not repair, both were running fine before we took it in, the PC was definitely not shorted out from water damage, got the diagnostic logs from the...Read full review of Ubreakifix
Update and resolution for a cracked screen phone that was taken into the East Cobb Location (30066) on Sunday 7/10: Last Thursday (7/14), I was contacted by my Asurion Case manager, Daniel, and told that the company was going to reimburse me the full cost ($1000) for the iPhone 12 Pro Max that their technicians destroyed. The following day (Friday), I wa...Read full review of Ubreakifix
Have been to this store for 3 times, the first 2 times are fine, already enjoyed talking with the tall guy who is really nice. But today came in around 10:30am and a guy talked really aggressively to me and was picky on every word that I say. I asked about his name and he refused to give me.Read full review of Ubreakifix
Dropped off an iPad 5th gen that worked perfectly, but needed a replacement charge port (was charging intermittently). Was told 1 week, due to the part having to be ordered. It took 2.5 weeks. I sent my daughter to pick it up. She paid and received the iPad, only to find that there was now a huge bubble under the screen. She asked for them to fix that and...Read full review of Ubreakifix
breach of warranty
On 4/24/2017 I went to a local UBreakiFix location with an iPhone 6s that was not turning on. I was advised to leave the device, and come back shortly after they diagnosed my phone or "unit" per contract.
When I returned later that day, I was told it was a dead battery that had to be replaced. They told me they would not touch perform any repairs, unless they knew what the issue was. After reading their 90 day Warranty policy which states the following...
"If the unit should malfunction, it must be returned to UBREAKIFIX store or service center for evaluation ... UBREAKIFIX's Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by UBREAKIFIX, if the unit is found to be defective it will be repaired or replaced at no charge.
A week after, my unit died again and would only charge when it was off. I went back to UBreakiFix and they "repaired it" The next day, the same thing happened and they "repaired it again. About a week later, the same thing happened again and this time, they asked for me to drop the unit off for an extended time. When I returned, I was told it shouldn't give me any more problems.
Everything was fine until 6/11/2017 when my battery died again. By the way, they use aftermarket batteries, and to the best of my knowledge not certified by Apple. I went the next day and they refused to even look at my phone again. I was told I had a defective unit, and the batteries were being "shorted". If they fixed it again I may or may not have the same problem and offered me a refund.
I refused the refund and demanded the "defective unit" be replaced per their contract. I was then told, you either take the refund or walk away with nothing. I asked for an explanation as to why the warranty did not apply, and was told that they've already done enough. My phone is in pristine condition and less than 2 years old.
They forcefully gave back the $91.93 that they had gave back and re-affirmed that if I did not take it I would walk away with nothing. That same night I filed a complaint with corporate, spoke with "Nate" the following day.
Nate from corporate (Extension 2012) sided with the store and said they gave me a refund in lieu of the warranty and asked me to read the warranty. He clearly had no idea what the warranty stood for.
I now have a phone that Apple will not even look at because it was worked on by a 3rd party company and has aftermarket components. I was aware of this, and decided to go with Ubreakifix for what the warranty stood for.
Beware of UBreakiFix! Take your phone to your original store for repair. If this has happened to you with these crooks, share your story- this has all the markings of a class action lawsuit. There may be others out there just like me.
They have waited for the detail and didn't return my phone
It was the first and the last time, when I used the services of Ubreakifix. 2 months ago I have sent my iPhone to this company for the repair. The rep confirmed that the phone was received and told me about the repair process. He provided the approximate price and I agreed to it. However, 2 months have passed and they continued for some detail. I asked to return my phone, but they haven’t listened to me.