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The good, the bad, and the ugly - discover what customers are saying about Ubreakifix

Welcome to our customer reviews and complaints page for Ubreakifix. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Ubreakifix.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Ubreakifix's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Ubreakifix, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Ubreakifix. Your feedback is an important part of our community and will help others make informed decisions.

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6:30 am EDT
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uBreakiFix needs to be held accountable for their scams, intentionally damaged our $500 micro PC and $300 hoverboard to charge more for repair, but told on themselves because I had asked for a quote to upgrade not repair, both were running fine before we took it in, the PC was definitely not shorted out from water damage, got the diagnostic logs from the...

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4:34 pm EDT
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Update and resolution for a cracked screen phone that was taken into the East Cobb Location (30066) on Sunday 7/10: Last Thursday (7/14), I was contacted by my Asurion Case manager, Daniel, and told that the company was going to reimburse me the full cost ($1000) for the iPhone 12 Pro Max that their technicians destroyed. The following day (Friday), I wa...

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5:13 pm EDT
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Have been to this store for 3 times, the first 2 times are fine, already enjoyed talking with the tall guy who is really nice. But today came in around 10:30am and a guy talked really aggressively to me and was picky on every word that I say. I asked about his name and he refused to give me.

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3:08 pm EDT
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Dropped off an iPad 5th gen that worked perfectly, but needed a replacement charge port (was charging intermittently). Was told 1 week, due to the part having to be ordered. It took 2.5 weeks. I sent my daughter to pick it up. She paid and received the iPad, only to find that there was now a huge bubble under the screen. She asked for them to fix that and...

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6:14 pm EDT
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Ubreakifix breach of warranty

On 4/24/2017 I went to a local UBreakiFix location with an iPhone 6s that was not turning on. I was advised to leave the device, and come back shortly after they diagnosed my phone or "unit" per contract.

When I returned later that day, I was told it was a dead battery that had to be replaced. They told me they would not touch perform any repairs, unless they knew what the issue was. After reading their 90 day Warranty policy which states the following...

"If the unit should malfunction, it must be returned to UBREAKIFIX store or service center for evaluation ... UBREAKIFIX's Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by UBREAKIFIX, if the unit is found to be defective it will be repaired or replaced at no charge.

A week after, my unit died again and would only charge when it was off. I went back to UBreakiFix and they "repaired it" The next day, the same thing happened and they "repaired it again. About a week later, the same thing happened again and this time, they asked for me to drop the unit off for an extended time. When I returned, I was told it shouldn't give me any more problems.

Everything was fine until 6/11/2017 when my battery died again. By the way, they use aftermarket batteries, and to the best of my knowledge not certified by Apple. I went the next day and they refused to even look at my phone again. I was told I had a defective unit, and the batteries were being "shorted". If they fixed it again I may or may not have the same problem and offered me a refund.

I refused the refund and demanded the "defective unit" be replaced per their contract. I was then told, you either take the refund or walk away with nothing. I asked for an explanation as to why the warranty did not apply, and was told that they've already done enough. My phone is in pristine condition and less than 2 years old.

They forcefully gave back the $91.93 that they had gave back and re-affirmed that if I did not take it I would walk away with nothing. That same night I filed a complaint with corporate, spoke with "Nate" the following day.

Nate from corporate (Extension 2012) sided with the store and said they gave me a refund in lieu of the warranty and asked me to read the warranty. He clearly had no idea what the warranty stood for.

I now have a phone that Apple will not even look at because it was worked on by a 3rd party company and has aftermarket components. I was aware of this, and decided to go with Ubreakifix for what the warranty stood for.

Beware of UBreakiFix! Take your phone to your original store for repair. If this has happened to you with these crooks, share your story- this has all the markings of a class action lawsuit. There may be others out there just like me.

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Bill Hummel
, US
Feb 08, 2019 11:20 am EST

I agree! I took my 9.7" iPad Pro in for a new button. I was quoted about $55. However, the fine print on their work authorization sheet states if they break my screen while attempting the repair, then I am liable for it. Well, they broke the screen so now my button repair turned out to be way over $200.

Since they use 3rd party parts, the Touch ID on my iPad will never work again with their button. Every time I boot up the iPad, I get a nag screen that says TouchID not supported. Also, their 3rd party screen does not work properly with TruTone where the screen changes tint and brightness according to the surrounding conditions. The screen they gave me just cycles through the various shades fairly rapidly so I have had to disable TruTone as well. These are some of the problems you're going to run into with their 3rd party parts. Not to mention that Apple will never touch your device again!

Now, it's about one year later, and their replacement button has failed again. Im going to take it back and see if I can get it fixed under warranty. I doubt it, so I will probably just use the iPad Pro 9.7" as a dedicated Home Theater controller. Ive already ordered a new iPad Pro 11" anticipating that they won't or can't fix my button.

My recommendation for all newer Apple iPhones and iPads is to pay a little extra and get REAL Apple repairs. Many times Apple just swaps your device so now you are getting a phone with a new button, a new battery, a new screen, everything is back to the old Apple device you once loved.

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R
4:11 pm EDT

Ubreakifix They have waited for the detail and didn't return my phone

It was the first and the last time, when I used the services of Ubreakifix. 2 months ago I have sent my iPhone to this company for the repair. The rep confirmed that the phone was received and told me about the repair process. He provided the approximate price and I agreed to it. However, 2 months have passed and they continued for some detail. I asked to return my phone, but they haven’t listened to me.

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Justin Cruz
Justin Cruz
, US
Oct 12, 2015 2:39 pm EDT

Hello Reviewer57943,

We are sorry to hear about your recent repair at one of our uBreakiFix locations. I apologize that our services did not meet your expectations and I appreciate you taking the time to share your concerns. We would like to make our best attempt at retaining your confidence in our company. Our dedicated Customer Support Team would like to work with you to reach an appropriate resolution in a quick and professional manner.

I'm trying to locate your file but I'm afraid I do not have a name to aid me in this process. Once I locate your work order I will be able to notify the business owner of the situation and we both will look into your issue immediately. I have every desire to address your needs and provide the best resolution available as soon as possible. Once you provide your contact information you can expect a call from the Customer Support Office with an update within 24 hours.

If you have any questions or concerns before I have an opportunity to call, please do not hesitate to contact us at the office at 877.320.2237. Our hours of operation are Monday through Friday from 10 am to 7 pm EST. I look forward to speaking with you soon. Thank you in advance for your patience.

Best Regards,
Justin C.
UBREAKIFIX Support Specialist

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