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The good, the bad, and the ugly - discover what customers are saying about TE Data

Welcome to our customer reviews and complaints page for TE Data. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TE Data.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used TE Data's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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6:39 am EDT

TE Data Theft incident from the technical team while a visit

Dear Sir,

I am complaining that I have a technical issue related to DSL signal from the central device, my service request number is [protected].
Yesterday there was a technician from Te-Data visiting me at my home to fix the issue. But he thieve a mobile charger (charger price is about 200 Egyptian pounds) and cash money 500 Egyptian pounds.
I need to escalate this issue with high priority and get a financial compensation from Te-Data regarding that incident and introduce that person to the legal department with formal apologize from Te-data.

Thanks & BR,
Mohamed Sayed
Mob: [protected]
Mail: [protected]@rayacorp.com
Cairo, Egypt.

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4:23 am EST

TE Data Internet service provider (Adsl)

Dears Good day for all My name is dr ahmed Nasser and my phone number 002 [protected] Mobile [protected] Kindly I have a very serious technical problem which gave me really very bad impression about your service quality and customer service follow up I start my new contact at 04/10/2015 with te data Since this date I didn’t receive any ADSL service due to a technical problem and according to your customer service it was a general problem not specially for me After 3 weeks I just receive the service just for 4 days and after this there was no any ADSL service again According to technical support they say it’s not our problem its related to sales department According to sales department they say it’s not our problem its technical support problem They keep fluctuating me between this two department at least for 1 week calling and keep calling and no any result Till now I didn’t have any service from tedat and all of my invoices are paid without any delay I need a serious action to be taken or a formal replay for my case otherwise I will take my serious actions starts with changing the service provider company I will Use my official rights with the law too Complains number 13/10 [protected] 16/10 [protected] 22/10 [protected] 28/10 [protected], [protected], [protected] 10/11 [protected], [protected] 11/11 [protected] 13/11 [protected], [protected], [protected] 18/11 [protected]

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حسين محمد
, US
Jan 29, 2019 1:22 am EST

I object to the value of compensation in the five complaints at 18 pounds in three months

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4:17 am EST

TE Data Adsl

No service from 25 days ago ... do many calls .. the only thing i got is " we apologize " and "we excuse " then gave me a time to fix the problem about 4 days nothing happened then i called them again told me the same words and same replies and gave me another 4 days .. i wait 4 days and nothing happened retry calling them and they said the same answers sorry ... 26 th octeber was the previous call they finally determine the problem and promises me really to wait just 5 days and everything will be fine ... the fifth day was yesterday and no service also ... i called them from an hour ago and they continue transfer me from someone to another the duration for the call was about 45 minutes and finally after all of that time they asked me to wait another 5 work days that means to wait 8 days from today what can i do now ... te data egypt is a very very bad company

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7:22 pm EDT

TE Data No internet access

I am using internet via TEdata company . Since Wednesday I do not have any access to the internet . When I report my problem they know one day after the cause is the telephone center that I am related to has changed the phone number and they didn't inform me . The more unprofessional side of the story is related to the sales department, as it is their job to transfer from the old number to the new one ...the representative told me four days and I will receive my password ... Four days without internet and no one bother himself to solve my problem... How professional TEdata is!

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8:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TE Data Stay away at all costs

I am not sure if that is the right contact to write to or no, but may be you can forward it to the right contact. You may also find it a trivial story but IT IS IMPORTANT FOR SOMEONE, living in a developing country and simply because this person which is me does not have connection ( i mean to know or is a VIP), my future plans and the moment i came closer to my dream, it is fallen a part because of an ignorant indifferent company. I will write a lot of details and sorry for that but i need to make you feel my feeling at the moment.

I am Egyptian, living in Cairo. I used to live at the out skirt of Cairo but when my whole work and life started to be dependent on the internet and since we had a POOR internet service there, i decided to move with my family to a place near the Center of Cairo and bear to pay almost 70% of my monthly income for the rent. I did that because i had an insight about how my future might be in a developing country. Being a girl in Egyptian society, i cannt travel to work abroad but as an alternative, i spend one year on the internet, the poor one, discovering the online world. As a teacher of the Arabic for the non speakers, i directed my efforts toward the distance learning. I moved to that EXPENSIVE place and i worked harder about 15- 20 hours a day on the internet searching, learning and discovering. I used the internet from a Cybernet because it was cheaper at that time, but after getting my first student, i felt more that i should have a secure connection even if it will take what i earned from this student. I subscribed in the trouble company TE DATA, and i wish i did not. ONE YEAR of BAD service and that affected my work badly and i started to lose students because of the bad connection. I went back to the Cyber after tons of complains to the company to find a way.Then I planned with my friend to start our own website to teach online through it instead of just having a random work. We paid some of our saving to the website then to be more professional we joined a course online with a school in Germany which cost us A LOT ( think of the Egyptian pound VS Euro) but just to be more qualified. So it is getting more prosperous by then. I decided on the 20th February to cancel the service from TE DATA and join another new company which is new and they will try to be good because they are new and so far they are. TE DATA, told me that according to the contract the cancellation process takes max 15days, I took a deep breath and canceled. It is today the 22nd of March, and i only hear " NEXT WEEK", " IN A WEEK". I have to go out in a cafe everyday to work online which i dont mind, but, HOW COME i give a lesson in a CAFE and no quite cafe in EGypt or anywhere, so i have to cancel and cancel but i have to be online too as we are working on filling on the data. OF COURSE, to find a cafe with wireless internet, come on you are in Egypt, you have to go to an EXPENSIVE one. So now i end up with paying at least 40- 60 Egyptian pound a day, simply because i have to work online (search, data entry) at least 10 hours. I have lost my saving and i am not sure i can pay even the rent the coming month.

The reason i am contacting you is that i am going on a sit- in on Wednesday the 24th of March in their main branch in Nasr City, I am sure that they will try to threaten me with being jailed for being trouble maker ( WHICH THEY CAN, i will be myself only, so no body would care about me even if they throw me in prison for months and nobody would know where i would be which is the normal story we hear everyday). But, what i can do, if my only dream to work, just do something i love and now is falling a part.

I will ask them for the last time Tomorrow but then either i will lock myself in a room for ever which i did already for about 2 days now untill i got this idea or i will though my self at the hands of some heartless machine people.

Simply, i am losing my dreams, my 3 years struggle to overcome the bad work situation in my country. PLEASE HELP, iam losing everything, all what i have built and I only know that i have a ceiling above my head till the end of this month only. (PS: I got paid ONLY when i give lessons)

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Mohamed Zanaty
, US
Aug 27, 2017 6:42 pm EDT

Almost Six years after the first comment on this complain, TE data is still the worst company ever I have been dealing with. The internet connection is far away from stability and can not have more than three days of uninterrupted connection.
Reaching the customer service is a struggle. Technical support team is both ignorant and arrogant.
Lost my internet connection more than 10 days ago and still TE data did not take any real action to solve my case.
Seriously, STAY AWAY at all costs from TE data, you lose both your time and money.

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Esam Soliman
, US
Mar 29, 2016 10:55 pm EDT
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التعاقد مع تى اىه داتا على أحدى الخدمات التى تقدمها ليس أذعانا لها

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Esam Soliman
, US
Mar 29, 2016 5:27 am EDT
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تقدمت بشكوى تعطل خدمة دي اس ال التى توفرها الشركة على خط تليفون رقم ٠٨٢٢٣١٢٩٣٤ باسم عصام عبد المجيد سليمان و الشكوى رقمها ٢٤٨٢٦٤٨٩ بتاريخ٢/١/٢٠١٦ و تم ابلاغى بأن العطل سيجرى أصلاحه بواسطة الشركة ؤقدقمت بتجديد طلب الآصلاح ثلاث مرات . أخيرا تم الآصلاح و أبلغت بذلك فى ٦/٢/٢٠١٦ . تم طلب تعويض بتاريخ ٢٨/٢/٢٠١٦ و رفضت الشركة التعويض و هذا غير مقبول حيث تعطلت الخدمة لمده شهر تقريبا و العطل من مسؤلية الشركة وليس أى طرف آخر ( السنترال ) و الشركه سبق أعلانها مسؤليتها عن العطل ؤقبلت طلب الآصلاح و قبلت تجديد الطلب ثلاث مرات و فى النهايه أصلحته فعلا و بنائا على ما تقدم يستحق قيام الشركه بالتعويض اللازم و غير مقبول رفض قيام الشركه بالتعويض قهرا و عدوانا .

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Osama Abdulkarim
, US
Jan 25, 2016 1:22 pm EST

Hi i am also Egyptian i have a youtube channel where i record gaming videos also subscribed to TE-DATA.
Just recently TE-DATA got the great idea to cut off all online gaming/videos/calling just because of the complaints they get so... Rest in peace my youtube career.

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Y.Gamal
, US
Jan 11, 2016 9:52 am EST

I've subscribed to one of TEData packages which I nearly pay 400 EGP monthly. Believe it or not, I am having an internet outage every 15 mins that could last for about 10-15 mins. I managed to post my complains, call them and have their technicians to checkout out the problem, but nothing got solved though! most of technicians told me the main problem lays with the port (isp) which is very hard to get exchanged/replaced or even fixed by the company.

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Eldeghady Ahmed
, US
Jan 02, 2016 5:45 am EST

رقم الخدمه هو [protected]
خدمة الانترنت كالعاده زى الزفت وخدمة العملاء اصبحت الان اسوا من خدمة الانترنت وللاسف نحن مضطرون لكم
اتصلت بخدمة العملاء اليوم 2 يناير 2016 الساعه الواحده الا عشر دقائق من موبايلى رقم [protected] وبعد عناء اكثر من 10 دقايق استطعت التحدث الى احدى الموظفات والتى لا تعرف شىء عن النت ولا حتى عن نوعية الراوتر الى اتعامل معه وبعد عناء اوضحت لى انه لازم فنى يجينى البيت بعد من 5 الى 6 ايام عمل اى ممكن بعد اسبوعين من الان بعد ان اكون سافرت من هنا وهذا لانها لا تعرفعن نوعية الراوتر الذى امتلكه
كيف وانتم تعلون ان لديكم
الدعم الفني:

الهاتف
يمكن للعملاء الاتصال بهاتف خدمة العملاء 19777 أو [protected] من أي مكان على مدار الاربع وعشرين ساعة طوال أيام الأسبوع حيث سيتولى فريق من المهندسين المتمرسين الرد على المكالمات وإيجاد حلول لإستفسارات العملاء والمتابعة معهم حتى يتم حل المشاكل.
وانا واثق تماما انها لا تعرف عن النت ولا عن الراوتر اكثر منى بل اقل بكثير

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Alaa Mamdouh
, US
Oct 21, 2015 1:04 pm EDT

Hi..

I'm Egyptian too..

Client in TE Data from 2006 ..
I hope it's the right place to write my review.. but i just wanna say, that's enough to such greedy companies who just care for collecting money and never care for a good service..

I'm complaining about the bad careless service that i get from TE Data..

I renewed on the 7th October, as TEDATA cancelled my current payment system (tala 2Mega 25GB cost 100L.E/Month) so I must switch to another system after long hours with the hotline we reached to new system (2mega 150GB COST 140L.E/month) with 40% forced increase.

Customer service online say I have an offer that I am the company customer pay 3months so I can get 4th & 5th Month with half price.

After 12days I found message when I log to internet speed decrease to 128kb

Calling several times from customer support to sales to customer support to sales again they told me that they renewed on system of (2mega 15GB) and I must pay again.

I paid again what they requested and I got no service on net.
Again Calling several times from customer support to sales to customer support to sales again they told me that sorry system mistake again and I must wait another 24h.

I refused and shouted on them to give me their manager, the lady took my mob and told me that her manager will call within an hour
And for sure I did not receive any call .
Is this the kind of service TE Data offering people?

If so, i think another company would be more helpful

Sorry my loss will never be answered by a simple "Sorry for mistake"..

And this letter I will sent to everywhere as review, for people to know how is TE Data's service..

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mohamed magdy
, EG
Oct 02, 2015 6:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

لدى شكوى بخصوص انقطاع الخدمه من يوم ٤ سبتمبر و حتى هذه اللحظه لا حياه لمن تنادى علما بانى ادفع الاشتراك بانتظام
المطلوب التعويض المادى عن فتره الانقطاع و ارجاع مبلغ الفاتوره المدفوعه بتاريخ ١ اكتوبر ٢٠١٥ رقم ٢٣٩١١٩٢
و المطلب الاساسى الغاء الاشتراك بدون تحمل اى مصاريف اداريه لعدم تمكنكم من تقديم الخدمه اصلا خلال ٢٨ يوم
رقم الخط ٠٢٢٣٨١٦٧٧٣
الاسم محمد مجدى امين
موبايل ٠١٠٢٤٩٣٠٦٦٧
رقم قومى ٢٨٥٠٥١٠٠١٠١١٧٣

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Ahmed abdallah
, EG
Oct 28, 2014 5:31 pm EDT

TEDATA is THE WORST CUSTOMER SERVICE EVER
the worst customer service ever, no respect for customer rights, no useful information, just stupid stereo calls from employees who have no idea what is your problem and not willing to help you, even managers dont care about customer satisfaction .
I had service cut for 6 month and they refused to tell me the reason or fix the problem or even compensate for down time

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nasr salah
, EG
Feb 23, 2014 9:19 am EST

kindly Be informed that

Our telphone number is [protected] in Elshrouk City Cairo we trayed to call the call center many times but no budy fix our problem so please try to fix our service of the enternet

thanks
nasr salah

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