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The good, the bad, and the ugly - discover what customers are saying about SpaCap

Welcome to our customer reviews and complaints page for SpaCap. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with SpaCap.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used SpaCap's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with SpaCap, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with SpaCap. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
J
1:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spa covers of thick rigid foam gradually get waterlogged and cave in, like mine did. So when I saw an ad for an innovative design at SpaCap.com, I got interested. The Spa Cap is essentially a large air bladder enclosed in a couple of layers of heavy-duty marine vinyl, so it sounds like a promising product. It is not. Its insulation qualities are close to...

Read full review of SpaCap and 1 comment
ComplaintsBoard
H
9:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SpaCap Misrpesented product

I have had my SpaCap, which I waited 3 months this summer for, on all winter and my electric bills have gone through the roof. My spa is running much more that it did with foam cover. Their website claims it is well insulated which is false. I realized this with the first snow fall when the snow melted on the top of the cover. Obviously there was a lot of heat escaping. I also have a leak in the cover and have had to fill it up every couple of days. When I spoke with the lady in customer service she said I had to mail it back to them to evaluate. In the meantime I would have no cover! Having waited initially 3 months, I cannot afford to be without a cover that long. All in all this is a very poor product and I am going to throw it away and go back to a foam cover. Stay clear!

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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ComplaintsBoard
M
2:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Spa covers of thick rigid foam gradually get waterlogged and cave in, like mine did. So when I saw an ad for an innovative design at SpaCap.com, I got interested. The Spa Cap is essentially a large air bladder enclosed in a couple of layers of heavy-duty marine vinyl, so it sounds like a promising product. It is not. Its insulation qualities are close to...

Read full review of SpaCap and 7 comments

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