Stay away from this company. Not only does their equipment fail because the batteries are old from sitting in a warehouse and they will charge you to come out and repair the system, but if you do not fax a confirmation letter to [protected] days prior to the end of your contract it will auto renew for the same crazy 60 month term. Their customer service department is not empowered to do anything to help customers, except send an e-mail to a supervisor to call you in a day or two. Do your self a favor and find a more reputable company.
Claimed contact would be at will after initial term as we move often for work and will not do auto renewals as a result. Told at cancellation it is an auto renewal with no notification required. Sure enough it was in the bowels of the service agreement as a 3 year rolling contract they had my husband sign at installation (while I was out- I had the initial interviews and retained my notes in their file). They are continuing to bill even though we moved and cancelled. A complaint will be filed with the State Attorney General Office this week and am currently looking for representation.
A Security Networks salesperson came to my parent's door and claimed Security Networks had purchased their current home security company. He offered to "update" their services, including moving the control panel to their family room, add sensors to the Master Bedroom windows, pendants for medical emergencies and remote monitoring via their iPhones at no additional cost. He explained to my parents that a technician was in the area and would have the upgrades completed that afternoon. He then "assisted" my mother with drafting a letter to her current monitoring company requesting that service be discontinued. My mother did not question the logic of this until too late. In addition, the technician left holes in my mother's walls and never installed the bedroom sensors.
Two weeks later my parents received their credit card statement with a charge from their old company and about a week later they received a different credit card statement with the charge from Security Networks, at a $5 per month increase. When my mother called her old monitoring company she was advised that Security Networks HAD NOT purchased their company and that they had obtained the contract with my parents fraudulantly.
My mother attempted to call the salesperson at the number on his business card but was forced to leave a voice mail instead. Eventually Security Networks' Customer Service Department returned her calls. They told her it was impossible to cancel the contract unless they bought it out, and at $49.95 per month for 60 months that comes to almost $3, 000.00. My parents are retired and living on a fixed income. They cannot afford to buy out a contract that was obtained fraudulantly in the first place!
After writing letters to the President of the company, and their Director of Compliance, the California Attorney General and the Better Business Bureau, the sales person finally returned my mother's phone call. It turns out the business card he left with my mother actually was not his, it belonged to another salesperson. This sales guy, who never did give my mother his real name, advised my mother he could not cancel the contract. My mother then told him he needed to find someone who could because she was going to tell everyone about how he lied to her to obtain the contract. The sales guy insisted that he didn't tell my mother that Security Networks had purchased her old company, only htat he would buy out her contract with them. My mother repeated to this guy the same thing she stated in her letter: she does not want to do business with a company who would lie to her to get her business. The guy then told her to stop saying he lied to her because if she insisted he lied to her he would lose his job. My mother told him she was not lying and had read that this was a common tactic Security Networks uses to obtain contracts. The guy then responded, "No, not in California!" Was he acknowledging that Security Networks does this in other states?
This sales guy is putting pressure on my parents to let him buy out her old contract. My mother does not want to be involved with this company. The resolution to this situation is still pending.
DO NOT GET INVOLVED WITH SECURITY NETWORKS!
Do not consider Security Networks for your home security system. I contracted for their service and have completed a 3-year contract. It is now 5 months later, and I have decided to end the service. The representative stated that I was under a new automatic 3-year contract and could buy out of it by paying 31 monthly charges. The "Automatic Renewal" clause she referred to is not enforceable under any contract law theory. In fact it would be a contract within a contract with no signature to make it legal. It is preposterous and defies all logic and common sense. No court of "original jurisdiction" would enforce such a clause. It would be a perpetual contract for life and would not hold water in our legal system. Our three year contract was completed in March 2012, and no notification was given to us at that or any prior time. How can such a company do business with this clause in their contract? This is a deceptive company and should be held accountable for these business practices by the BBB, Consumer Affairs, and the Attorney Generals Office. Imagine if landlords, cable companies, and cell phone companies could use this clause in their contracts. It would literally be a contract for life.
Below is a letter I sent to Security Networks executives and have received no response.
My mother in law, Constance Santa Maria has had ADT as a service for quite a few years.
My mother-in-law was visited at her home in Woodland California by one of your sales reps Ryan Robinson, just over several months ago. During the course of the conversation, somehow it was conveyed, hinted, intonated or directly stated that Security Networks had taken over or bought ADT. My mother in law is 84 and easily confused.
During the course of the conversation between Constance and Ryan, both my wife, who is Constances’ daughter, and her niece came into the room and entered into the conversation and asked why she was signing up for a new service with Security Networks.
Constance stated that Security Networks had taken over or bought ADT and she had no choice. Not sure of the exact verbiage, but I have 3 people who say something along the same lines. Ryan did not contradict or state anything, although he was present in the conversation. He let Constance continue signing up for the service.
Sometime in the following week, ADT called to check with Constance, at which point she got it clarified that they had not been bought or taken over by Security Networks. ADT offered to continue their service and at a monthly fee of $28. Constance is on a very limited income and jumped at the idea. She then tried to cancel the contract with Security Networks or at least get it revised. She talked to Ryan, to no avail. And was told she would be send to collections if she did not pay. She got the same info when she called corp.
Her reaction was that she was 84 and was not worried about her credit, she was just pissed and frustrated.
She asked me to call and see if I could get it resolved.
I called Ryan last week and was basically told that he could do nothing and that I needed to talk to corporate.
I called corporate and talked one of your reps and got nowhere, I asked to talk to a supervisor and ended up with Trevor Gibbs. After going round and round, he said I needed to call Ryan as only Ryan could change it. Being that I was talking to 2 people who both said I had to talk to the other one, I felt a bit frustrated myself. I asked Trevor for Ryan’s supervisor’s name, which is Josh Bollet (spelling might be incorrect) and the asked for his number and Trevor said he could not give it to me. I left a message with Trevor to have Josh contact me that day. That was a week ago and I have heard nothing.
I would like to get this resolved and rapidly. I am more than happy to email and call the California Attorney General, California Consumer Affairs, contact the local TV stations and newspapers about the 84 yr old woman who is on a limited income and feels she has been lied to and swindled. And I more than happy to spend time on the internet making sure this gets broad promotion on all those wonderful places that corporations hate to have things like this promoted.
I really do not like to be ignored and this could all easily be resolved. Yes Ryan might have to lose some of his commission, which I believe he already got paid.
But what is a small commission lost compared to the ridiculously large amount of bad news a negative story that is broadly disseminated can have.
Please have someone contact me and let’s get this sorted out fast for both our sakes and for Constance’s peace of mind.
I really don’t want to have to go to a large effort to do all this, but am more than happy when motivated to do so.
Thanks for your prompt attention to this.
I got an alarm system and signed a 5 year monitoring agreement. After 5.5 years, I called to discontinue monitoring, and lo and behold, I had been auto renewed for another, get this, 5 years!!! More than $1, 000 to buy out the agreement. I've never missed a payment, and had 2 false alarms in 5 years. And this is how they treat you! I can see an auto renewal year-by-year or month-by-month, but not five long years. This is ridiculous. When I asked to speak to a supervisor, Kedeedra told me I could call back tomorrow.
About a week ago, a polite casually dressed male came to the door and asked if he could place his company's sign in our yard. I replied sure and he then asked if I was the owner of the property. I told him no, my mother is at work. He then said he would have to get the permission of the home owner. I asked him for what reason and he then began describing the company he works for, "Security Networks". He said in order to put the sign in the yard, our house would have to be a demo home for 3 months, they would replace our current alarm pads free of charge. I told him to come back in the morning to speak to my mother. That night I looked up reviews which completely changed my mind. Sure enough the same male and another male came back the next morning as promised, ready to install. So ready to install he tried to walk into our house once the door was opened. My mother told him that she is the home owner and never gave the okay to install or sign anything. The original polite casually dressed male began yelling at my mother that her daughter (me) had clearly given him the okay. She told him that was a lie, and he became very irate. He then said that he heard her on the phone say it was okay to install. She told him that was also a lie and that she didn't want his product and he needed to leave. Before leaving he yelled, "Oh, and by the way, your alarm system doesn't work". We were so scared we called our current alarm company ADT, informed them of the incident, and they came the next day to check our system which was working fine. We have never had an issue with ADT and they have always sent associates whenever needed. We are just going to stay with ADT regardless of the price, this incident with Security Networks was just scary.
John of West Palm Beach, FL August 28, 2009
Here is my thing we are all adults here..Who cares what they tell you READ THE FINE PRINT!!! If you don't read what you are signing before signing who's fault is it?? Then later you want to blame someone for your not taking the responsibility to read what you are signing. The contracts from Security Networks clearly states that your contract will automatically renew unless you request in writing to cancel within 30-60 days before your end of contract date. I read my contract and the cancellation went fine.So people grow up..AND START READING WHAT YOU ARE SIGNING REGARDLESS IF THEY ARE PROMISING THE STARS!!!
Read more: http://www.consumeraffairs.com/homeowners/security_networks.html#ixzz0PzMjxo95
according to my contract, every 3 years my contract it renuew it self. for 6 years i stayed with the same company on the 3 term i wrote a letter i sent it just like they ask me. apparently they renuew my contract for another 3 years. and i didn't want to stay with security networks because its horrible service. please be carefull they renuew your contract even if u sent the requirement to cancel they renuew so they can steal your money for more years
Security Networks Claimed they would upgrade my PrimaryWireless Security System to digital. As they stated it was required by the FCC. When they failed to get a signal. They told me even though my Security System no longer functions and they can no longer provide the Service. They should continue to get paid 44.99 for nothing. And that I am required to continue to pay them 44.99 per month for another year and have a Land Line connected in my house at a cost of 25 dollars per month /or Sign another 3 year contract at the standard rate of hard wired service. The Contract states I am to pay for SERVICES PROVIDED. How can they take my money and not provide a service? How can they force me to sign another 3 year Contract? Is this legal?
In 2002, we got Alarm-One security system installed in our home in Hoffman Estates (IL). The contract for the...