Taking the AARP's recommendation, we signed up for Secure Horizons a few years ago. From the outset it has been frustrating to get straight info from their customer service, but I have put up with it. Recently, it has become necessary to correct the wrong Primary MD, which they entered when I signed up. I tried to do this last year, had no luck, and gave up. However, as of this past April it has become necessary to correct this. I have been on the phone with SH multiple times, and have been extremely patient. I have been given the wrong information, follow through is almost non-existent, decisions get changed in midstream, my MD can't get through on the line SH gave me for them to call – nothing but frustration and confusion.
I talked with my MD's office manager, who said they always have problems with SH, and recommend that we switch to Blue Cross.
At this point, I have no alternative but to conclude that their customer service is a front, and that the entire company is a fraud.
It is appalling that the AARP continues their relationship with Secure Horizons, and has not, itself, taken Secure Horizons to court. The result of the AARP's inaction is that the AARP is has corroded its otherwise good reputation. Now, I suspect everything I hear from the AARP, as being cynical and dollar-driven.
Secure Horizons calls me multiple times per day with an automated machine, asking for someone who does not live here and who I do not know nor have ever heard of. I have tried every button on my phone and can't get the machine to leave me alone. It does not recognize anything besides what it is looking for. It asks 'Are you <name withheld>?' I say 'No'. It says 'Can you bring <name withheld> to the phone?' I say 'No.' It says 'We will call back at another time.' I have done everything from scream at to try to reason with it. After 3 weeks of this - and it's eating up my cell phone minutes - I looked up Secure Horizons on the Internet and called them. I explained what has been going on. They said that when I called them that all the info for <name withheld> came up on their screen. I said well that proves my point, I am not her. They said to call my phone carrier, that they must be crossing my lines. I said no, you have my phone number in your database and it's incorrect. They said that is the number <name withheld> gave them and they can't change it. I said I have owned the number for 9 years and I am certain it is my number. They said they will 'open an investigation' and that it will 'take weeks'. I said no, you will remove my phone number today. He said he would not. I asked for him name. He said Christopher. I asked for his last name. He said he would not give it to me. I asked to speak to his supervisor. He said no. I said, 'you will not give me your name, you will not let me speak to your supervisor, and you will not stop calling me?' He said that is correct. I asked to speak to Secure Horizon's legal department. He said no. What a wonderful way to do business.
Secure Horizon has the WORST customer service... They NOTE everything in their "system" but then continue to ask the SAME QUESTIONS over and over each time you call..
I WISH THEY would RECORD MY CONVERSATION so they could just LISTEN BACK TO the same complaint OVER AND OVER..
this is the worst medicare plan out there today. the dr advised my mom needed rehab after knee replacement surgery secure horizons decided she needed skilled nursing and sent her to the nastiest rat hole of a nursing home in oklahoma city. the place reeks of stale urine and feces, the floors are dirty, the other patients are unbathed and stink, there is no phone in the room and they have a plastic tupperware type 3-drawer plastic container for her night stand.if i could get to the people who run secure horizons i'd kick the s--t out of every one of them. do not under any circumstances use this crooked. scam artist outfit. tell everyone you know to avoid these rip off artists or you will be sorry. they only contract with the lowest bid people out there and that is exactly what you get, LOW BID health care.
I bill for a LCSW in Salt Lake. We provided service to a person with a Secure Horizons Medicare replacement policy. The policy is supposed to cover care just as Medicare would. We submitted claims just as we have been doing to Medicare for the past 10 years. All claims were denied. We submitted an appeal in November of 2009. I just made my 11th call to the customer service department. I've spend hours on the phone with them trying to resolve this issue. The person I talked to today said that they never received the appeal we sent in--even though the past 10 people I talked to were able to pull it up and reference it. We will now be stuck with either sending a senior citizen an $1100.00 medical bill that should have been paid by her insurance company or writing off the balance. Our patient signed up for Medicare coverage by Secure Horizons in good faith and is now having legitimate claims denied by Secure Horizons that Medicare would have paid. Our office has done everything in our power to resolve this issue with Secure Horizons but after 11 phone calls and hours of wasted time, we are done trying and have resolved to warn others about this company's failure to honor their contract.
Secure Horizons is totally committed to the business of lying, cheating and stealing from medical patients.
One of their favorite maneuvers is to change the primary care physician to a deadbeat doctor NOT WANTED by the patient.
This company takes a minimum of 2 to 4 months to totally screw up all the medical records.
Then, this company totally refuses to correct their mistakes, and continues to stall, delay, and avoid paying ANY DOCTORS AT ALL
for the services which have been provided
We have gone around and around and around with these dead beat people from Secure Horizons.
Local doctors laugh when we talk about Secure Horizons -- legitimate medical doctors will have NOTHING to do with Secure Horizons.
The only deadbeat doctor in San Luis Obispo that fools around with Secure Horizons to get paid for doing nothing is Dr. Steve Goodman.
We request that a huge class action lawsuit be filed against Secure Horizons, hopefully to shut them down forever.
This company is the most dishonest organization on Planet Earth, and the executives need to be imprisoned and severely penalized.
Any competant person in their right might would be PLEASED to join a class action lawsuit against Secure Horizons.
Don't fall for this company...first of all they give you a book with Dr.'s in it. You see your...
My aged father is about to be released from the hospital with a pubic catheter. He has cancer and is suicidal. Secure Horizons considers being suicidal a social issue, not a medical issue. He seems to have dementia for awhile and has a hard time getting around. He is not eating or drinking very much, barely enough to keep him alive - literally. They are not wanting to pay for any other care. I do not live in the same state as my father and have been trying to take care of things by phone. This is very frustrating to have the insurance not truly care for the good of the patients.
I have been receiving calls daily since around 12-15-2007. I have called Secure Horizons on three occasion...