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Secure Horizon has the WORST customer service... They NOTE everything in their "system" but then continue to ask the SAME QUESTIONS over and over each time you call..
I WISH THEY would RECORD MY CONVERSATION so they could just LISTEN BACK TO the same complaint OVER AND OVER..
USEless
Company Business Name: Secure Horizon
Country of complaint: United States
Address: CA, Anaheim, California
The complaint has been investigated and resolved to the customer’s satisfaction.
Cry baby!
I was looking forward to having AARP Medicare Complete hmo because i had their insurance thru my employer before i was disabled. They have the worse customer service department for medicare members than any customer service department i have ever dealt with. The put you on hold and never come back. Nobody want's to take ownership of a call. They always want to transfer you to somebody else. I was on the phone for 3 hours yesterday and still didn't have my issue addressed. I will not stay with this new year.