Rock Auto Parts reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Rock Auto Parts
Welcome to our customer reviews and complaints page for Rock Auto Parts. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Rock Auto Parts.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Rock Auto Parts's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Rock Auto Parts, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Rock Auto Parts. Your feedback is an important part of our community and will help others make informed decisions.
returned part
ordered a lower radiation hose($36.69) rock auto sent me the wrong completly100% hose.They make the return policy very difficult.Well I used my friends printer and sent the hose back ,in the orginal box,didnt very even touch it.Went to the fed ex in the next town and sent it back.Only received 16.29.So its costing me $20.40 for wasting my time!In their web site it states that if its their mistake you will not be charged shipping.HAHA
Desired outcome: got a FULL REFUND & never use them again.
Wrong part sent
I ordered parts from Rock Auto on Aug 26, 2023 - spark plug wire set and plugs. (Order #[protected]) The items were shipped separately and the wire set was received no problem. The second box arrived later and no spark plugs but 6 oil filters. I went online to see about fixing the issue. They could provide a shipping label and since it said a re-order was not...
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